Why do I get locked out when I give the answer to my secret question.

  1. baygirl33 profile image61
    baygirl33posted 5 years ago

    Why do I get locked out when I give the answer to my secret question.

    It doesn't seem  possible I would get my mother's name wrong or my sibling's town of residence wrong?
    It's really confusing and frustrating.

  2. Pearldiver profile image79
    Pearldiverposted 5 years ago

    Hi baygirl, I've had a similar problem which may well have come about with the profile changeover.  You will need to email team@hubpages.com and have them re authorize your account by email...  Good luck.. other than this problem, I hope life's good for you at present.....you take care.. PD

  3. PurvisBobbi44 profile image83
    PurvisBobbi44posted 5 years ago

    Hi,

    After you do what Pearldiver says, it would be wise to change your security questions and answers.

    Start a little pass word book and write every pass word down and any security questions and answers dealing with any site you are a member of and keep the book in a safe place near your computer.

    I wish you well and have a great "Autumn."

 
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