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5 Questions to Ask Your Web Hosting Service Provider

Updated on March 20, 2012

When you are searching for the perfect web hosting company, it can be a small undertaking. There are so many options when it comes to web hosting that your decisions almost seem endless. The biggest importance is when it comes to website hosting is up time. Without close to 24 hour up time then your business is losing money. Another strong component of a web hosting company is customer service. Without good customer service, technical support, and back end support how do you know the status of your website?

There are many choices when it comes to webhosting companies and the ones that will be able to answer your questions are the ones that you should consider. So, do not just choose any webhosting service choose a web hosting service like Gator Hosting.

Here, are the top 5 questions you should be able to ask your Web Hosting company.

1. Do you have a money-back guarantee or trial offer?

When you are, researching a web hosting company they should be able to offer a trial of their services. When you have a trial of their services it give you plenty of time to check the compacity and features that they provide to you. It also gives you an in depth look at the terms and conditions of your webhosting company. If, there is something you do not like or disagree with you can terminate your business with them and search for a different hosting company.

2. How is your customer service?

There are two types of customer service that you want to make sure your web hosting company is able to provide. One, if there is a problem that needs to be addressed technically. You want to make sure they are able to handle the technical side of any issues that could arise. Second, you want to make sure they are able to provide you the customer service related to all other issues including billing, sales, and other non related needs. If, you do not like phone computers call the number yourself and make sure that you can reach a real human being to talk to.

3. Do you have any sample sites I can view?

Many web hosting providers are in the business of helping your business get on the web. So, many of them offer services on top of the normal webhosting service. These services include website design, management, and even e commerce. So, if you want to view some of the sites they have created ask. They will be more than happy to show you the professionalism of their work.

4. Are you a web hosting reseller or an actual provider?

There are many hosting companies that use what s known as reseller accounts. These reseller accounts are purchased through a parent hosting company. These third party service providers can be excellent on service and technical support. However, there may be times when a ticket or question must be asked to the parent hosting company. So, check to see if that is something you would not mind doing in the event that it arises.

5. Will you waive set up fees or offer other discounts?

There are always special promotions going on with web hosting companies. They want your business, so waiving a setup fee or a month’s service for you is usually not a problem. If, you are not noticing any type of special offers from them on their website then call or chat with a live specialist to get the most recent promotions.


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