ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

Administration Server Could not Retrieve Updates

Updated on June 15, 2011

If your are using Kaspersky Workstation for securing your organization's computer, then you may face a common problem. For the client computer, you may find the message like Threat signatures out of date. And for the workstation, if you try to update it manually, you may find the message Administration Server Could not Retrieve Updates in your Server Admin Kit. Now a days, this is a common problem of Kasper-sky antivirus software. This type of problem isn't easy to solve. You have to find out several things to solve these types of problem. In this page I will tell you the solution of this type of problem which I face last week and can solved after 4 days later. So, to solve this problem read the following lines. In this page, I describe all thing step by step. At first, I give my own opinion about security related issues, then I tell your my problems which I faced to protect our organization's computer and the solutions at last. So, keep reading...

My recommendations about computer security

As a IT professional, I always recommend to use a good antivirus software and always keep it update (if you are using Windows operating system). If you don't update your antiviurs software, then it's quite meaningless to protect your computers. For a single PC it's not a problem. But for a large no of computers, it's a great hard work to secure the computers from different types of viruses, Trojans, malicious codes etc.

I'm doing job one company under IT department. The company has a large no of computers. To keep them secure form virus, it's a tough work. To maintain my company's computers, we use one antivirus software. We use Kasper-sky antivirus workstation version. There is a KAV server and all the others are KAV's clients. The server is updated all the time and the clients are updated form the server. If you do this type of network for your organization, then it's easy to remove viruses from your organization's network. Just make a server and keep it updated. And all the client workstations will be updated through the server.

In the following sections, I will provide the most frequent types of problems which I have to solved very frequently.

Problem: Threat signatures out of date

It's the common problem which occurs all of the KAV clients (client computers). When the clients can't retrive the updates from the server, it generates a message like Threat signatures out of date. Kaspersky needs to be updated frequently. If the update feature is not possible within a time limit then it generates that message.

Solution of "Threat signatures out of date" problem

  • Firstly, try to update the KAV client by manual clicking on the update option (To do it, right-click on the kaspersky antivirus key and then click on Update). If it fails follow the following steps.
  • Check whether the KAV admin kit is updated. If the KAV admin kit is updated then check whether Kaspersky Net Agent is working or not. I recommend to install Net Agent again (Most often, all of my problems solved by reinstalling Net Agent again). You don't need to uninstall Net Agent again. Just reinstall it. Now, try to update manually the KAV client. I think the problem will be solved now if your KAV Admin Kit is updated.

Problem: Administration server could not retrieve updates

When the KAV Administrative Server kit failed to update itself, it shows the message Administration server could not retrieve updates. If you tries to update again and again, it tries to update. You may see that the update is running and after a certain time a message is shown Administration server could not retrieve updates. It means that your KAV Admin Kit can't be updated for some reasons.

Solution of "Administration server could not retrieve updates" problem

This is the problem, if your antivirus server i.e. KAV Server Admin Kit is not working probably and if it can't be updated. This type of problem I faced recently. And it takes much time to solve. When I faced this problem, all the KAV clients failed to update. Then I tried to update the KAV kit server and find that it tries to update and takes much time. And finally gives the message Administration server could not retrieve updates.

There are many solutions are available to solve this problem. Many persons and many people tries to solve the problem and give several views and assumptions. Like me, you may tried all of them and finally you will find no output. You may find the solution like the followings:

  • Use attach file trace-on.reg to enable trace....
  • In many blogs, several persons request to send mail, to analysis that problem and ensure to give solution....
  • Many people tell to delete all files and directories under \updates and start updates again.
  • Create a trace....
  • And so more...

Actually, all these are enough hard to do and you need enough patient. But all the problems are created due to the attack of Kido.

I think, you already heard the name of the KIDO virus. This virus was first detected in November 2008. This is a worm and spreads across local networks and removable storage media like pen drives or removable hard drives. The latest generation of Kido is unable to spread by itself, but like earlier variants, it can update itself by downloading additional code.

So, to solve the above problem, you must have to download the KIDO removable tools. and remove all the KIDO virus. To remove KIDO virus, read the followings:

How to remove KIDO?

For removing KIDO virus, follow the steps:

  • At first download KIDO removable tools form the link KIDO REMOVABLE TOOLS.
  • Run the tools and when it finished then restart your computer.
  • Now, try to update the KAV server admin kit.

I think, the update is now completed successfully. Now find other KAV clients whether they can retrieve updates. I think they can.

By following the above steps you can solve the problem Administration server could not retrieve updates (for KAV Admin Server Kit) or Threat signatures out of date (for KAV clients) problem.

© Written by rancidTaste

If you are enjoyed this post, please consider to give a thumbs up and leave a comment. You may Subscribe to rancidTaste's RSS feed to get new pages which will be delivered to your feed reader. You can also read more hubs by rancidTaste.

Want to express your knowledge and ideas, click here to join Hubpages.

It's simple, just like 1-2-3

Comments

    0 of 8192 characters used
    Post Comment

    • profile image

      DRtimmy 

      7 years ago

      We provide access to the best and most diverse security software program, proving that security programs DON’T need to be expensive. SKY Security is easy-to-use, effective and a great way to protect your PC from the harmful viruses and spyware that can destroy your system.

    • profile image

      nainglinn 

      7 years ago

      thanks.Now update is complete successfully.

    • profile image

      Null 

      9 years ago

      Very clearly and exactly solution. Thanks very much!!!

    working

    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://hubpages.com/privacy-policy#gdpr

    Show Details
    Necessary
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
    Features
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Marketing
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Statistics
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)