I have a virus - can't find anything on it "Welcome to Clear" Help?

1. 88

   Healthy Pursuitsposted 5 years ago

   I've had to hook up my old computer, because my laptop is blocked from accessing my wireless internet connection. When I open Google Chrome (or any other browser), I don't get my home page. Instead, I get a Clear logo, and "Welcome! We have an important message for you" and the tab title says "Welcome to Clear". At the same time, even though my internet connection says it's connected, if I delete the history, I still get the same screen. The URL displays as first the google.com url that should display. Then it redirects to home.clear.com.  I can find nothing online that says how to remove this virus, and my Norton didn't catch it.
   
   Any suggestions would be most appreciated!

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2. 61

   LindaSmith1posted 5 years ago

   Go to Control Panel and then click on Internet Options and see what URL is listed for home page. Put the one you want in there or use the default setting.  Also go to Remove Programs and see if Clear is there.  CLEAR is a WiFi Internet service.

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   1. 61

      LindaSmith1posted 5 years ago in reply to this

      I found this information as well.  http://superuser.com/questions/402510/i … -clear-com

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      1. 88

         Healthy Pursuitsposted 5 years ago in reply to this

         Thank you, LindaSmith1. I think you've hit the nail on the head. It's very late, so will try to find and disable the Wimax part tomorrow. I was having wireless connection problems, and the wimax adapter could have kicked in.

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3. 91

   WriteAngledposted 5 years ago

   I haven't experienced Clear, but in July I was plagued with "Live Security Premium", which did not let anything run, claiming it was infected, and did not let me use the normal uninstall function either.
   
   Since I wasn't able to go on the Net to seek for solutions, I had to think of my own.
   
   What I did was start the computer in safe mode and then do a system restore to the day before the problem started. That got rid of it.
   
   I then installed all Windows updates that were queued up and ran a couple of antivirus and malware scans to check all was clean.
   
   I have not had any problems since. Looking on the Net since, out of curiosity, I noticed some incredibly complicated cures being suggested.
   
   So I suggest that you try the system restore route first. It takes a bit of time, but does not involve trying to tweak the registry or anything else complex.

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      LeanManposted 5 years ago in reply to this

      System restore has saved me a few times over the years, totally recommend this method!

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   2. 88

      Healthy Pursuitsposted 5 years ago in reply to this

      Thanks, I'm going to try the wimax adapter disable first, then will do restore if that doesn't work. Thanks for the info and taking the time to help!

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