What are some tips to help teach computer illiterate individuals basic computer skills?
It should be done hands-on. Start with the basics; turning on and off, logging in, and opening and closing programs. I really encourage these because from my experience, they are really afraid and hesitant to touch any buttons, keys and clicking the mouse.
One more thing, tell them that everything is gonna be fine and they cannot destroy the computer. This could relieve the fear they feel.
I agree with The Marker.
I just wanted to add that it's a good idea to teach them what clicking certain stuff do. Most importantly the '-' (Minimize) and 'x" (Close) buttons. It helped my Mom a lot as every time she sees programs she's not familiar with (or even folders) opened when she uses the computer she simply minimizes it knowing that nothing will happen to it. And then she goes about with opening her game application.
Hope it helped you~
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