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Why Maxis Hotlink is the best prepaid mobile plan in Malaysia

Updated on June 12, 2013

Making a fair comparison in order to choose the best prepaid mobile phone plan may be a difficult job but in the end it's all depends on what you actually want and what your priorities are. Here I had intentionally chose two major prepaid services as at this point of time these two are the most popular prepaid plans in Malaysia. Maxis Hotlink is a prepaid plan provided by Maxis Communication while Celcom Blue is the latest prepaid plan from Celcom Malaysia.

Maxis Hotlink prepaid can be considered as the perfect plan for teens. Increasing numbers of young adults using the prepaid plan is the reason why Maxis works hard to promote the plan. The call rate is cheaper than Digi and it's even cheaper when you activate your Maxis Activ10. After activating Activ10, you can also send out SMS to those numbers you registered at only a cent per SMS. This may look like a good deal last time however Celcom has launched a new prepaid plan they called Celcom Blue. The plan comes with a similar added service "Teman 20". Activating the service means you can registered up to 20 numbers so you can voice call or video call at only 15 cents per minute and texting costs you only a cent. A slap for Maxis Hotlink but a bless for all of us!

Though Digi has come out with many great plans including for its postpaid service, Maxis and Celcom still rule the game at this time. With its outstanding reception, Celcom has managed to get subscribers from both rural and urban areas. This may not be long since the government has fully implemented the rule where all networks should cover any areas in Malaysia. In other words, they must all share their reception points in order to optimize the service. I am sure the competition among the telecommunication providers will be greater and that also means more rewards and freebies for all the users.

Speaking of location, Maxis Hotlink has quite a low rate for international calls. Again, Celcom Blue beat Maxis when it comes out. Even the charge for roaming service is also quite lower than Maxis. Nevertheless, it's up to what your priority is. If you travel much internationally, then maybe Celcom Blue suits your need. If you spend most of your time here in the country, then perhaps you should get your hand on Maxis Hotlink.

Another good thing about Maxis Hotlink is its great after-sale service. Whenever you call their customer care service center, I can guarantee you the satisfaction. Well, this maybe due to the plan has matured long enough and the agents are all well-trained to answer any sorts of questions and problems.

You can expect about the same thing with Celcom if you are using Celcom Xpax, but this may not be true with the new Celcom Blue. The plan is still new and there are possibilities the agents are not too good at resolving your problem.

Maybe it's a bit too soon to evaluate Celcom Blue but so far all the added services are greater than Maxis Hotlink. And from what I know from my friends who use Celcom prepaid plan, they don't receive sms from Celcom regularly. Only once a while SMS promotions received and that is a good thing. I don't like to receive promotions all day and everyday. Maybe Maxis Hotlink should look into that as that is about the same with email spam concept. I hope you can now choose the best plan that suits your needs and also your wants.

Maxis Hotlink is definitely a better choice when it comes to calling abroad from your prepaid mobile phone. Realizing that there are just so many expatriates here in Malaysia, Maxis Hotlink has taken the initiative to include a special promotion for those who subscribe for the “Maxis Prepaid Package”. Its effort has also helped many of those who need to keep in touch with their loved ones.

Currently Maxis Hotlink is offering a special promotional package where IDD call rates to fourteen countries including India has been reduced significantly. Countries included in the package to call up using Maxis prepaid mobile phone are Bangladesh, Cambodia, China, Hong Kong, India, Indonesia, Laos, Myanmar, Nepal, Pakistan, Philippines, Sri Lanka, Thailand, and also Vietnam. The call rates however are only applicable from 9pm Malaysian time to 9am Malaysian time.

Let’s check out some of the low cost call rate offered by Maxis Hotlink. Calling Philippines from Malaysia using Maxis prepaid mobile phone will only cost you 50 cents every minute and as far as I am concern, this is a very low call rate. Same call rate applies when you call Indonesia from Malaysia using this Maxis Hotlink IDD call plan. However, the call rate is slightly higher when you make calls to Cambodia from your Maxis mobile phone. It will cost you 90 cents per minute.

The Maxis Super IDD call plan is available to all current Maxis users that are using other maxis call plans. Other mobile phone plans such as Maxis Hotlink Plan, Maxis Hotlink EM Plan, Maxis Hotlink Total Plan, Maxis Hotlink Talk Plan, and also maxis hotlink SMS plan, each one of them has its own uniqueness but without changing cell phone plan, you can still enjoy super low rates for 12 hours every day from 9pm to 9am.

One thing that a lot of users failed to understand is how actually the mobile phone service provider charges its users on calls. Keep in mind that calls are charged at 30-second blocks. For example, if the call rate is 75 cents per 30-second, you will be charged at full amount of 75 cents even if that mobile phone call duration only took 29 seconds. In other words, every single second is worth it, so I recommend you to plan accordingly you decide to make any mobile phone call.

New Update May 2013

Do you think umobile is better than maxis hotlink? Well some people actually told me that the umobile coverage is not as good as other big names like maxis hotlink, digi, or even celcom. My 2 cents on this, I don't really mind about coverage since I live in one of the big cities in Malaysia, which is also the capital of Malaysia, Kuala Lumpur. Most of the time, reception is good. If you are talking about data transfer, that might be a different thing. Standard 2g coverage is superb in many areas for umobile (of course maxis hotlink is superior haha).

Guys, I last updated this page some years ago and that time around android phone enabled with wifi was still something we had no knowledge to. Nowadays, there are many phone packages that come with android or apple phones. I will definitely write an article about it in the future.

Until then, take care and have fun with your phone!

How to Switch From UMobile Prepaid to Digi Prepaid Plan

I have five different phone numbers that I use on daily basis. Yeah I know that sounds funny, but I have my reasons. Some of the numbers are meant for business purposes only and I have never given the numbers out to my family members or friends. One of the numbers is used for them only. I don't even use the number to register anything offline or online.

I have recently switched one of the phone numbers to Digi. Digi actually offers to switch online but I figured that it would take a longer route though not as cumbersome as going to the digi center on your own. If you do it online, say today, Digi people will call you the next day and arrange an appointment to get their guy to your house to deliver the digi phone card and to verify your identity. Once you receive the card, you have to call a number to set up the process of porting out from your previous phone carrier.

I decided to go to the Digi outlet instead. I went to their outlet in Giant Kota Damansara only to find out that they don't do switching unless I want to port to their postpaid plan. The guy at the counter told me to go to Digi outlet in One Utama instead.

So I did. Once I got there, I checked the mall map to figure out where the heck is digi outlet in One Utama, new wing or old wing? Yep, found out the Digi Centre is located at One Utama new wing. Unfortunately, when I spoke to the chinese guy at the counter, he said the same thing about not being able to switch my number to digi prepaid plan.

He asked me to go to Digi Service Centre at SS2 Petaling Jaya, all for the sake of switching from umobile prepaid to digi prepaid plan.

When I arrived at the centre, a guy greeted me and offered his service. I explained to him and he quickly asked for my ID and within 10 minutes, everything is done. He gave me the new digi phone sim card and told me to wait for a confirmation message from my current phone carrier.

Here's the process; once you get your new sim card, and once you have submitted all required documentation, you should get a sms note from your current phone carrier. Oh yes, before I forget, your account with your current service provider has to be in active status; it means you have to switch before the expiry date of your last reload.

By the time I got home, I got a message from Digi saying that the process has been completed and asking me to remove the old sim card and replace it with the newly received sim card. Once done, the account is activated. The phone plan given to me is Digi Best Prepaid. I topped up $30 and then chose to buy their data plan which gives me 600mb of data transfer. Since I'm using an android phone for that number, I downloaded 3g watchdog to help me monitor my data usage.

That's all folks, until next time.

Do You Use a Prepaid Plan?

Which Prepaid Plan Do You Think Is The Best One In Malaysia?

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    • profile image

      rosbkk 3 years ago

      saya tinggal d bangkok. sy menggunakan bank internet dlm semua urusan bayaran ke Malaysia. Selama ini sy mudah mendapatkan no tac ( dari maxis) bila ingin membuat sesuatu bayaran tetapi skrang tidak mendapat apa2 massage so agak menyukarkan sy lebih2 lg bila hendak beli tiket untuk pulang ke Malaysian secara online. Boleh kah anda bantu sy untuk menyelesaikan problem ini.

    • profile image

      rose bkk 3 years ago

      saya tinggal d bangkok. sy menggunakan bank internet dlm semua urusan bayaran ke Malaysia. Selama ini sy mudah mendapatkan no tac ( dari maxis) bila ingin membuat sesuatu bayaran tetapi skrang tidak mendapat apa2 massage so agak menyukarkan sy lebih2 lg bila hendak beli tiket untuk pulang ke Malaysian secara online. Boleh kah anda bantu sy untuk menyelesaikan problem ini.

    • profile image

      hoho 4 years ago

      dammm maxis is most worse ever...

    • profile image

      aravnthan 6 years ago

      all cs d same. Hehehe !

    • profile image

      andrew 7 years ago

      where got hotlink youth club now?it's oledi been pulled out,right?

    • profile image

      vision 7 years ago

      Hotlink youth club is the best for teens =D it only takes 24+ hour to swift to hotlink. My fren last time used digi and it sucked, then he go change, after 24-48 hours, i forgot how long but then he finally swifted successfully. Sms 1 sen is one of my fav to sms to my crush =]

    • profile image

      switch plan 7 years ago

      Hi Mymode,

      How about the latest Maxis Hot Ticket compare to Celcom Blue?

    • profile image

      syed putra 7 years ago

      let me tell you at DIGI it takes 24-48 hours to get from the customer service officer to the technical team, another 24-48 hours to investigate the initial problem, another 24-48 hours to escalate the issue to higher authority when problem is encountered, after 6 days, they tell you they need 7 days to attempt to solve the problem.imagine using this line for business and work purposes! cheap stuff no good stuff!

    • profile image

      Basanio M. Borromeo 7 years ago

      Customer service of hotlink is the worst. The want you to call 1300820120 but they don't answer. They just want to finish off your phone load. Hey hotlink service you should check your call center agents and your policy,it sucks.

    • profile image

      POSH 7 years ago


    • profile image

      Jane trinh 7 years ago

      I have a simcard of hotlink but not inactive , pls show me hoe i can active, now i am in Vietanm, pls mail me


    • profile image

      VivekSri 7 years ago

      you seem to be an information-yielder. great show. better insight for the readers. cheers.

    • profile image

      ONG JOO THYE.Y 8 years ago

      YOUR COMPUTER CHEATING ME N PLSE CALL ME 0176086672 OR 0176086687 N TQU,

    • profile image

      fzal 8 years ago

      woow u must be such wonderful women

    • profile image

      diana 8 years ago

      I changed my prepaid to line at the hotlink counter in Ampang point and it turned out to be a disaster , i paid 250 and the girl told me it takes only 48 hrs to activate

      Two days later I call and ask Why my no cannot receive calls or make calls

      they ask me to go to Maxis , at maxis they tell me this line is deleted from the system and they hope next week i can get my no back as it was put on the market

      Can you believe this , a line I have used for 5 yrs , a business line and I may loose all because I wanted to change from prepaid to line

      I will go to the PRESS and broadcast this story if Hotlink does not give me my line bad enough i lost my business calls , I get international calls daily from many parts of the world Check the line I lost all this in the four days

    • profile image

      ben 8 years ago

      date your article, please.

    • profile image

      cuim 8 years ago

      Hey thanks a lot this help me to choose which prepaid SIM I will get!