Correcting problems with Log In

  1. Larry Wall of BR profile image61
    Larry Wall of BRposted 12 years ago

    Correcting problems with Log In

    I have two hubpage accounts, one is my main account and the other was never used. Somehow, the login got corrupted. So when I log in to my main account, I see it, but with the name of the second account. If I move from the profile page to any other page, I go to the second account. I would like to eliminate the second account completely, but am afraid it would destroy my primary account with its 130 hubs. I have e-mailed Hub Pages, but no response. Any suggestions appreciated.

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  2. SidKemp profile image74
    SidKempposted 12 years ago

    Hi Larry:

    This is an unusual corruption, and I would advise against any changes without HubPages support.

    You might use the new Help function (upper right menu) and log a new request with very clear statement of the problem. The HubPages team put this in place to speed up their ability to respond to technical problems. I generally get a response within 72 hours (3 weekdays).

    Be sure to note both original usernames and both original email addresses in your request.

    Sorry you're having this trouble. Good luck!

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    1. profile image0
      Larry Wallposted 12 years agoin reply to this

      Sid,
      Thanks for commenting. It was unusual but everything is fixed. One of the problems was my own doing, when I was typing in one of the e-mail addresses, I had a typo. HP sent e-mail with addresses as typed and the rest was easy. Thanks.

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