Had to have my computer wiped out. Now can't reclaim itune songs.

  1. Pamela Kinnaird W profile image87
    Pamela Kinnaird Wposted 4 years ago

    Does anyone know how to do this?  I've spent hours trying.  Itunes support doesn't let any messages go through to them and I don't see the problem listed anywhere. 

    I had to have a whole new XP system put back onto my computer.  I had to change my email address at itunes because I'd forgotten it. (Wrote it somewhere, but couldn't find it.) Had to change the country on itunes so I re-downloaded the itunes software to my computer.  I have about 200 songs I can't put on there.  I do see them on one place I went in my 'account'.   I did find the 'purchased' place to click on the itunes store, but it tells me I don't have any music to retrieve.  Any suggestions will be most appreciated.  Thank you.

    1. SomewayOuttaHere profile image60
      SomewayOuttaHereposted 4 years ago in reply to this

      can't help you...hope you get the tunes back...i have almost 3,000 that i would not want to lose, Yikes!

  2. Liz-reviews profile image79
    Liz-reviewsposted 4 years ago

    Hi Pamela
    Have you tried contacting Apple support...they have been known to let people to re- download if you plead your case really well.
    Good luck