Due to a Mix up my family and I are missing out on our vacation to Bulgaria this year, the mix up the fault of the travel agent I must add due to over booking, They did offer us an alternative which was unacceptable to us, not only was the alternative not suitable for the children but it was £1600.00 more,or if it were American money $3200.00, than our original deal, they were willing to pay half of the extra if we paid the rest. no deal as you would probably agree. instead we went to a different agents and booked a week in LORETTE DE MAR in Spain for the same time. I hate travel agents.....jimmy
I have been in the travel industry for 12 years and I have also managed a travel agency, I can't believe that they made you pay more if it was their mistake!!!! I am so sorry to hear that, if I was that agent I would've taken the loss and thrown in some extras on top of that!
I have to say though that I do like Spain better then Bulgaria.
You should make an official complaint, I'm sure that you must have a higher authority that monitors the travel industry. I'm currently in New Zealand and if that would've happened here and someone laid a complaint it would've been reported and the agency would've been fined.
If there is anything I can help you with, please let me know.
The problem is caused by exposing inexperienced staff to customers. When we ask why, they say that these guys need to be trained. Of course, but certainly not at the passengers' risk. This problem is common amongst breakaway groups forming their own businesses and employing staff for low remuneration, with a view to giving the customer cut priced tours.