With the sheer amount of pricing data available online, many of us are less concerned about price and more concerned with how we will be treated by a company before, during and after the sale. And if this is not a secret, to attract customers many companies hire professionals to manage their online reputation. The usual practice is writing tonns of positive reviews and comments that are not from real customers, but from such reputation management companies. Don't you think it is cheating? How do you look at reputation management? Do you rely heavily on reviews and comments while trying to purchase something or choosing the required company?
I look at the reviews and I consider the possibility of shills when making a decision.
I usually look at reviews. They can be helpful if you have any doubts. Of course, if there are many similar negative or positive comments, it looks suspicious then. Becides, not all such companies you mentioned just writing fake reviews.
by Sherry Hewins 11 years ago
Are you concerned about GMOs (Genetically Modified Foods)?Do you care a little, a lot, or not at all?
by Susan Zutautas 10 years ago
Do you find that customer service has diminished drastically in the past ten years?
by David Flores 14 years ago
Where I work there is no union. Should I be concerned?The company I work for refuses to have a union so I was wondering if I should be concerned with this.
by JP Carlos 4 years ago
Many sales professionals especially the old schools ones often tell me that the customers are always right. Because of this, many of them simply bow down to what the customers want even if the request is illogical or even outside the company's policies.Customer service is not about spoiling...
by Cheryl A Whitsett 12 years ago
When choosing a product do you look at reviews of previous customers before buying.and believe it?I have often wondered if reviews really are helpful because some people will complain about it no matter what. For instance my husband and I went on vacation to the Dominican Republic stayed at a...
by Adamowen 11 years ago
Are you concerned with protecting your identity online?
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