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Do you pursue your customer complaints?

  1. jpcmc profile image91
    jpcmcposted 6 years ago

    Do you pursue your customer complaints?

    It's a given that customer service can be dismal.  But after the bad experience, do you make a formal complaint or just hope it does not happen again?

  2. nightwork4 profile image61
    nightwork4posted 6 years ago

    100%. if a customer has a problem with a job we did, i take care of it immediately but thankfully it rarely happens.

  3. NateSean profile image75
    NateSeanposted 6 years ago

    It depends on the nature of the complaint and if it is reasonable or not.

    For example, if my employee (assuming I'm the one in charge) was following procedures and policies down to the letter and the only reason the customer is complaining is that it was inconvenient, I'm not going to give it a second thought.

    If it's a situation where my employee was definitely the one in the wrong, or if it's something like a disabled customer trying to get something off of a top shelf and no one offering to help her, then you bet that I'm going to take names.

  4. NotPC profile image61
    NotPCposted 6 years ago

    not really..... i mostly just try to get as  much money out of them as possible