Do you pursue your customer complaints?
It's a given that customer service can be dismal. But after the bad experience, do you make a formal complaint or just hope it does not happen again?
100%. if a customer has a problem with a job we did, i take care of it immediately but thankfully it rarely happens.
It depends on the nature of the complaint and if it is reasonable or not.
For example, if my employee (assuming I'm the one in charge) was following procedures and policies down to the letter and the only reason the customer is complaining is that it was inconvenient, I'm not going to give it a second thought.
If it's a situation where my employee was definitely the one in the wrong, or if it's something like a disabled customer trying to get something off of a top shelf and no one offering to help her, then you bet that I'm going to take names.
not really..... i mostly just try to get as much money out of them as possible
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