Do you think that customer service and following up has declined in small busine

  1. Majadez profile image76
    Majadezposted 6 years ago

    Do you think that customer service and following up has declined in small businesses?

    I've noticed recently that many of the small companies I deal with neglect to do follow ups and their customer service isn't great.  Lately I find myself chasing after people so that I can "convince" them to render me a service or provide a product for which I will be paying for.
    I thought it was the smaller businesses that had to go the extra mile or are people just sinking into mediocrity?  Don't they want new clients? Are they too busy?  Or, is their staff or system inefficient?

  2. Jeannieinabottle profile image90
    Jeannieinabottleposted 6 years ago

    I think most businesses are running with the least amount of staff possible right now.  I know from my own experience at work, as well as many people I talk to, everyone is taking on a larger workload now.  When someone quits, the business does not necessarily replace them because they believe they will save money that way.  Sadly, they lose customers sometimes by thinking like that. 

    When people are being forced to work the job that two or three people should be doing, customers fall through the cracks.  Little details that were once so important in the past are forgotten.  Workers start to feel tired, disgruntled, and used.  Hopefully this economy will begin to pick up again and jobs can go back to normal.  Once that occurs, I am sure customer service will also improve.

  3. Powerpoe1 profile image56
    Powerpoe1posted 6 years ago

    I've noticed customer service in small & large businesses have declined. Businesses have strict policies and have increased fees, monthly payments, and no longer offer items of quality. I believe all items have been stretched beyond your wildest imagination.