Do you think that customer service and following up has declined in small businesses?
I've noticed recently that many of the small companies I deal with neglect to do follow ups and their customer service isn't great. Lately I find myself chasing after people so that I can "convince" them to render me a service or provide a product for which I will be paying for.
I thought it was the smaller businesses that had to go the extra mile or are people just sinking into mediocrity? Don't they want new clients? Are they too busy? Or, is their staff or system inefficient?
I think most businesses are running with the least amount of staff possible right now. I know from my own experience at work, as well as many people I talk to, everyone is taking on a larger workload now. When someone quits, the business does not necessarily replace them because they believe they will save money that way. Sadly, they lose customers sometimes by thinking like that.
When people are being forced to work the job that two or three people should be doing, customers fall through the cracks. Little details that were once so important in the past are forgotten. Workers start to feel tired, disgruntled, and used. Hopefully this economy will begin to pick up again and jobs can go back to normal. Once that occurs, I am sure customer service will also improve.
I've noticed customer service in small & large businesses have declined. Businesses have strict policies and have increased fees, monthly payments, and no longer offer items of quality. I believe all items have been stretched beyond your wildest imagination.
by Linda Bilyeu5 years ago
Do you think the customer is always right?
by JP Carlos3 years ago
Many sales professionals especially the old schools ones often tell me that the customers are always right. Because of this, many of them simply bow down to what the customers want even if the request is illogical...
by Susan Zutautas4 years ago
Do you find that customer service has diminished drastically in the past ten years?
by Simone Haruko Smith4 years ago
What are your tips on providing great customer service and satisfaction? (Weekly Topic Inspiration)Like it or not, all of us both give and receive customer service. What is it that differentiates fantastic customer...
by Simone Haruko Smith5 years ago
Whether we’re working for a larger company, running our own businesses, or even just interfacing with parents (as a teacher) or readers (as a Hubber), we all provide some sort of customer service to people. How can we...
by Shadesbreath7 years ago
Ixxy made an interesting comment on a hub I wrote where I was having a little sarcastic melt down about the unfathomably horrific service I got from a visit to Lowes. I was going to respond to it in the comments,...
Copyright © 2018 HubPages Inc. and respective owners.
Other product and company names shown may be trademarks of their respective owners.
HubPages® is a registered Service Mark of HubPages, Inc.
HubPages and Hubbers (authors) may earn revenue on this page based on affiliate relationships and advertisements with partners including Amazon, Google, and others.