When choosing a product do you look at reviews of previous customers before buying.and believe it?
I have often wondered if reviews really are helpful because some people will complain about it no matter what. For instance my husband and I went on vacation to the Dominican Republic stayed at a very nice resort that was all inclusive. When I came home to write a review about the resort on trip advisor I could not believe the things people complained about giving the hotel a one rating when it was the most paradise place in the world. Complaints as trivial as I saw a piece of paper on the ground and it was there for ten minutes. Really? Can you clean up after 2,000 guest in 10 minutes
When purchasing something expensive or potentially full of bugs (like a new printer), i read a lot of reviews and consider them. But I do my best to ignore issues that I would find trivial, and to try to find out if the genuine problems people report are rare or common, or were common, but have been resolved by an upgrade or improved service. On the other hand, I take signs of poor customer service and unreliable companies very seriously.
I also check reviews for things like electronics that could have problems. I also give reviews, good or bad, whenever I buy a product or use a service. There "ain't no pleasin' some folks," as my Grandma used to say.
Yes reviewing the customer service track record of a company is critical before buying as they may offer a very good price but be unable to deliver. Important to chose a reputable review site and be able to discount the many fake reviews which are now being posted regularly
by JP Carlos 4 years ago
Many sales professionals especially the old schools ones often tell me that the customers are always right. Because of this, many of them simply bow down to what the customers want even if the request is illogical or even outside the company's policies.Customer service is not about spoiling...
by bcook 11 days ago
I have a trial session to be a waitress on Friday. I have never waitressed before. I need all adviceAny information from what to do with tips to offering advice on what the customer should order.. any cheat sheet would be great.
by Simone Haruko Smith 6 years ago
Hey y'all!This November, to compliment the Rigorous Review Contest, I am working on a blog and social media series all about writing successful online product, place, and service reviews.In our blog series, I'd like to include a couple of interviews with Hubbers who write great reviews (using the...
by Simone Haruko Smith 6 years ago
Starting on October 31st (at 12:00pm PT), our Rigorous Review Contest goes live, meaning that any Hub you write containing a single or multiple person Ratings Capsule will be automatically entered to win anything between $25 and $200 (before submitting an entry, be sure to read through the full...
by girly_girl09 9 years ago
http://www.ftc.gov/opa/2009/10/endortest.shtmFrom what I understand, it affects bloggers that are directly paid to endorse or review a product. Here on HP, we don't get paid to write reviews (well, some of you might), however most of us do benefit if someone purchases a product that we reviewed...
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