Customer service texting?
In our busy lives, I find texting much simpler than a phone call or an email, yet the big players such as GoDaddy only offer "chat" not texting directly to my phone. Why is this? Is there a need out there to improve customer service that can be simply done with adding a texting service to a website? Wouldn't this improve the efficiency of call centers?
I cannot answer your question, but I like vocal communication. I had a problem with an insurance company. I presented the facts, and they knew I was upset without having to spell it out. The inflection of the voice in delivering a message is sometimes more important than the actual words being exchanged. Also, those of us with poor eyesight would rather than read.
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