FIXED: Poll results formatting issue (isolated to IE10)

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  1. Howard S. profile image91
    Howard S.posted 7 years ago

    Under certain circumstances, the top one or two poll choices are obscured in the when you "click poll title to view voting results."

    If the capsule omits a title, the gray background for the question overlays the top two choices, whether pie or bar graph is selected. You can see a sliver of blue voting bar peek out below the gray background, but the brown choice above that is completely gone and the text for neither of the top two is visible.

    If the capsule has a title, on the other hand, more poll results are visible, but the text above the top (brown) bar is usually, but not always missing. I can't determine the conditioning factor for this latter anomaly.

    1. Simone Smith profile image90
      Simone Smithposted 7 years agoin reply to this

      Hey HowardS- could you please provide a screenshot of what you're describing? I'm poking around my own Poll Capsule results, but can't seem to replicate what you're describing.

    2. Matthew Meyer profile image67
      Matthew Meyerposted 7 years agoin reply to this

      Hi Howard.
      It appears you are using Internet Explorer 10.
      While we have done some work to better support this new version of IE, there may still be some issues specific to this version of the browser.

      I am going to do some further testing on a Windows 8 machine to see if I can replicate the issue.
      In the meantime you may avoid the problem by using Firefox or Chrome in Windows 8.

    3. Matthew Meyer profile image67
      Matthew Meyerposted 6 years agoin reply to this

      Howard.  This issue has been addressed and the fix deployed.
      I just tested in Internet Explorer 10 in Windows 7 and the first result is showing now.

  2. Howard S. profile image91
    Howard S.posted 7 years ago

    Screenshot of bug obscuring first two vote bars when capsule is not titled.

    Screenshot of bug obscuring one bar when capsule is titled.

    Screenshot of bug obscuring bars when pie graph is selected.

    1. Matthew Meyer profile image67
      Matthew Meyerposted 7 years agoin reply to this

      Wanted to give you an update.
      I reproduced the issue in Internet Explorer 10 and have forwarded it to our engineering team to be addressed.
      It does seem to be isolated to IE10 only, so IE9, chrome, Firefox, and Opera all not affected.

  3. ktrapp profile image92
    ktrappposted 7 years ago

    Howard - Another thing you can try when you're using IE10 and something doesn't seem to be displaying correctly on any website, is to try compatibility view. In your address bar you should see an icon that looks like a jagged, torn piece of paper. The icon is not necessarily always displayed, but if it is, click it; it's like using an older version of IE.

    1. Matthew Meyer profile image67
      Matthew Meyerposted 7 years agoin reply to this

      @ktrapp Great tip!

  4. Howard S. profile image91
    Howard S.posted 7 years ago

    Known issue, works OK with Chrome in Win 8. I'd seen the HP warnings about IE10, but everything seemed to be working. I don't know enough to tell when something is browser-related. Now Win 8 itself is a whole other can of worms. I really wish I hadn't downgraded to it from Win 7.

    1. Matthew Meyer profile image67
      Matthew Meyerposted 7 years agoin reply to this

      Thanks for the additional details.
      I have Windows 8 installed on a machine at home.
      You should check this program out.  It basically restores the Windows 7 Start menu functionality.


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