Problem with Notifications on HubPages

  1. Ceres Schwarz profile image21
    Ceres Schwarzposted 4 years ago

    Hello. I seem to have a problem with receiving notifications from HubPages. I don't really get it and this didn't happen before so I don't know what's wrong. I took a screenshot of what I'm talking about. Hope you can see it clearly.

    I always rely on the "notifications" link at the top of a HubPages page but sometimes, I found that it isn't always telling me that I have received a notification. It shows up in my feed but it didn't show up in the notifications tab.

    In the image, I received a reply in my comment on this hub "How To Make A Quick And Delicious Pizza From Scratch", which showed up in my feed. But if you look at the notifications drop-down, this didn't show up at all and I would not have seen this had I not been checking my feed at that time. And yet, I actually received a notification for the hub "Indoor Activities for Children", which appeared at the top of the feed.

    Can someone explain what this means? I hope I was able to explain what I'm talking about clearly. Has anyone else had this problem? I just don't want to end up missing any notifications. Thanks for the help and I hope I actually put this in the right forum category.

    1. Simone Smith profile image96
      Simone Smithposted 4 years agoin reply to this

      Hi Ceres Schwarz! I apologize for any confusion this might have caused.

      The notifications drop down can only hold so many notifications, so if I were to wager a guess as to why you did not get notified of the comment through that dropdown, the reason why is because it had already been pushed down by newer notifications.

      You can view all of your notifications in this section of My Account:

      For things that are very important, we recommend setting up, through your Email Settings, instant notifications via email or your mobile device (should you have our iPhone app).

      Generally speaking, it is too easy to miss things through the top navbar dropdown and the feed.

      I hope that helps!

      1. Ceres Schwarz profile image21
        Ceres Schwarzposted 4 years agoin reply to this

        Hello Simone. Thanks for the response.

        I understand that the notifications drop-down can only hold a few notifications. But what I was talking about not seeing was a recent notification. It showed up on my feed (it's the second one on the image) but it didn't show up in the notification drop-down. But the latest one on the feed (the first one on the image) also showed up in my notifications drop-down (it was at the top of the notifications). Shouldn't the notification I didn't see be below the most recent one because it was also a recent notification?

        I'm just concerned that I might be missing notifications because I don't always look at my feed. I do mostly rely on the notifications drop-down and it did work for me. But now I noticed this problem with the notifications.

        I just checked my email settings and I have most things there set as "auto" with some as "always". Is the "auto" right? Should I change that as "always"? I might have missed something but what's the difference between the two again?