RESOLVED: Stats caught up

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  1. Cardisa profile image91
    Cardisaposted 4 years ago

    The stats have been stagnant for the last 40 hours or so. Has anyone one noticed this? Is there a technical issue here and is it being fixed?

    1. Gordon Hamilton profile image97
      Gordon Hamiltonposted 4 years agoin reply to this

      Always particularly unfortunate when this occasional problem happens at the weekend, Cardisa. Sure someone will be working on it as we type smile

    2. Matthew Meyer profile image74
      Matthew Meyerposted 4 years agoin reply to this

      It is not abnormal for stats to be delayed, especially after a weekend.
      The page currently shows "Includes data from 39 hours ago and earlier"

      If you click the ? next to the message, it should display the following.

      "We strive to keep your Hub statistics as up to date as possible and the recency of our statistics are closely monitored. If you notice that your stats haven't been updated in a while, rest assured that we are aware of the issue. You can expect that things will return to normal within a day or so."

      1. Cardisa profile image91
        Cardisaposted 4 years agoin reply to this

        Matthew, I know all that but still...we usually see updates every 30 minutes or so. For the stats to be delayed for so long it's disconcerting. I just wanted to point it out because no one else did.

        I also kind of feel weird not knowing how my hubs did yesterday as far as HP is concerned. My earnings were calculated so it's weird that the stats were not updated. Are my earnings for yesterday an estimate or are they correct?

        1. Writer Fox profile image48
          Writer Foxposted 4 years agoin reply to this

          +1

        2. The Examiner-1 profile image72
          The Examiner-1posted 4 years agoin reply to this

          Have you checked yours again? I just checked mine when I read this and mine are showing.

          1. Cardisa profile image91
            Cardisaposted 4 years agoin reply to this

            Fixed!
            lol...I wonder how long it would have taken staff to fix it had it not been for this post.....lol

            1. Matthew Meyer profile image74
              Matthew Meyerposted 4 years agoin reply to this

              Our engineers were already working on the issue as the message on the stats page stated.
              The fix was not related to this post.

        3. janshares profile image94
          jansharesposted 4 years agoin reply to this

          I was thinking it, seeing it and feel the same since 30 hours. Glad you said it, Cardisa. I stopped posting about it.

          1. CraftytotheCore profile image79
            CraftytotheCoreposted 4 years agoin reply to this

            Jan brought it my attention thankfully! I did notice that I had weird stats going on and wasn't sure why.

    3. IzzyM profile image88
      IzzyMposted 4 years agoin reply to this

      Thank you Cardisa, for being brave enough to post about this issue.

      It is happening with increasing frequency, and staff responses about it being par for the course are not really good enough.

      Of course they had to go one more and make out we are all whingers.

      The suggestion is already there in the response by Matthew Meyer. (Actually that is not fair, Matthew suggested no such thing - I withdraw my accusation).

      Some other staff member did, not so long back. It put everyone off posting about this problem.

      1. Cardisa profile image91
        Cardisaposted 4 years agoin reply to this

        Thanks Izzy. I searched three times for a post about it but could find none. I could not let it go any further. I did feel like Matthew made me feel like I should not have posted it....though his response was not offensive.

  2. Mark Ewbie profile image84
    Mark Ewbieposted 4 years ago

    The stats are one of THE most important things on here.  Please don't anyone give me that Analytics explanation again.

    There is a stats page on HP. It should work.

    Now HP can says this and that but there are newer games in town.  On another site, their stats page, which is very simple, it just shows MONEY - is updated in real time.

    That's real time.  Not many many hours of downtime on a regular basis.

    IF I was running a writing site and wanted to retain and encourage writers, expecially the non-committed casuals - I would get that stats page fixed.

  3. samuel ayele profile image61
    samuel ayeleposted 4 years ago

    It must be technical issue, I have faced the same problem for the last 48 hours till they have activated 2 hours ago. It is wired to see unusual decrements.

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