A New Way to Get Feedback on Defeatured Hubs

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  1. Marina Lazarevic profile image87
    Marina Lazarevicposted 3 years ago

    On Friday we rolled out a way to quickly solicit feedback on Hubs that aren’t Featured for quality. If you have a Hub that is not Featured, all you need to do is click on the link at the bottom of the email you received. Clicking the link will post a brief message to the Improving Your Hub Forum along with a link to the Hub. Unpublished Hubs by Hubbers in Boot Camp will be made viewable by signed-in Hubbers for seven days from the day they post to the Forum, making it much easier for new users to seek help.

    Here’s what the message you auto-post to the Forum will look like:

    "Hi Hubbers,

    I'd like some help with passing the Quality Assessment Process. Will you please give feedback on my Hub . What can I do to improve? Thanks!"

    Our incredibly helpful veteran Hubbers were the inspiration for this feature; we wouldn't have implemented something like this if we weren’t amazed at the quality of feedback you are already giving one another. Thanks for making HubPages a great place for writers to learn and grow!

    1. peachpurple profile image82
      peachpurpleposted 3 years agoin reply to this

      the more the merrier, more help from professional hubbers

    2. colorfulone profile image85
      colorfuloneposted 3 years agoin reply to this

      Wow, this can only be a good thing.

    3. tlcs profile image56
      tlcsposted 3 years agoin reply to this

      Excellent idea. Well thought out. Gets 10 out of 10 from me.

  2. Millionaire Tips profile image90
    Millionaire Tipsposted 3 years ago

    This is interesting.  I like the idea of being able to view the hub to give feedback, but I have some reservations.

    What kind of information will they be getting ahead of time? Will they know it is an over-promotional filter, or just "quality"?

    This weekend, we had several Hubbers who complained about being unfeatured or unpublished for quality.  I believe it was for over-promotional reasons, but they had a hard time believing us, and some of our feedback was inconsistent. Because of that, I'm not sure that posting a forum message is the best way to go until the community has completely gotten a chance to understand the new rules.

    Also, usually the advice that is given on one hub can be carried over to the other hubs.  With this feature, if someone has an issue with a number of hubs, there will be a large number of messages being posted, creating a lot of work for the community.

    1. Marina Lazarevic profile image87
      Marina Lazarevicposted 3 years agoin reply to this

      Good questions. The "defeatured for quality" emails state that the Hub may have been defeatured for receiving low quality ratings, containing spammy elements, or both. Spam and quality are inextricably linked, and we're trying to give Hubbers more information to help them pinpoint the reason(s) their Hub is not Featured.

      We certainly don't want to overwhelm the HubPages community with work, and providing feedback is completely optional. We'll be monitoring this feature closely to see what improvements we can make.

      As always, thank you for your helpful comments!

      1. mary615 profile image92
        mary615posted 3 years agoin reply to this

        I do not receive an email informing me the Hub is unfeatured.  I only find out when I check my account and see the little circle that is half black and I get the message from there.  Is this what you are referring to??  Right now I have two old Hubs that are unfeatured  I need to work on.   It's for "low traffic".

        1. Marina Lazarevic profile image87
          Marina Lazarevicposted 3 years agoin reply to this

          We only send an email when a Hub is not Featured for quality.

          1. mary615 profile image92
            mary615posted 3 years agoin reply to this

            Thanks, Marina.  I see...

      2. sallybea profile image98
        sallybeaposted 3 years agoin reply to this

        I don't consider myself an experienced hubber and am most unlikely to want to give feedback because I don't feel qualified to do so but it does strike me that experienced hubbers who voluntarily offer their services could in some way be rewarded in a monetary way.  Is this a possibility now, or at sometime in the future?   Perhaps a panel of experienced hubbers who fit the criteria!

      3. janderson99 profile image55
        janderson99posted 3 years agoin reply to this

        Sorry, I see this as a classic case of the 'blind leading the blind' and is likely to proliferate 'red herrings'. In my experience the cause of 'defeatured for quality' is often a mystery, and fixing it can be a case of making a series of  'stabs in the dark' until it passes. While getting feedback from the community may be helpful, generally, the lack of details about causes, even within categories, is likely to be very frustrating for both the author and the community providing feedback. Surely HP could provide some specific hints about the likely cause within categories:
        => poor expression
        => spelling / grammar
        => overly promotional
        => irrelevant links
        => inappropriate Amazon or Ebay

        Perhaps HP could provide some statistics in the form of a rank of causes to provide a guide.

        Perhaps HP could clarify this "we're trying to give Hubbers more information to help them pinpoint the reason(s) their Hub is not Featured." Merely a general list of Spammy elements? Or are more specific details to be provided for the hub?

        1. profile image0
          calculus-geometryposted 3 years agoin reply to this

          +1,000,000

        2. Marina Lazarevic profile image87
          Marina Lazarevicposted 3 years agoin reply to this

          I hear you. For a while now, we have been considering different ways to provide specific feedback to Hubbers about the reason(s) an individual Hub is not Featured. We are making improvements to the process iteratively given competing priorities and other projects. Since Hubbers were already giving one another helpful feedback through the forums, we figured we would make it easier (especially for new Hubbers) to request that feedback. This isn't meant to be a complete replacement for feedback we could be providing.

  3. Availiasvision profile image85
    Availiasvisionposted 3 years ago

    Great new program! I've known many hubbers who felt hurt and confused by their hub not being featured. They often come to the forums begging for help.  Now, it's set up that way. I'm excited to help other hubbers out.

    1. Barbara Kay profile image93
      Barbara Kayposted 3 years agoin reply to this

      +1.

  4. relache profile image86
    relacheposted 3 years ago

    Marina,

    How does HubPages intend to stop the disgruntled members on this site from making this new help forum experiment a complete waste of everyone's time and efforts with their repetitive, non-productive thread hi-jacking and ranting?

    1. Marina Lazarevic profile image87
      Marina Lazarevicposted 3 years agoin reply to this

      If someone is hijacking threads, especially in that forum, please report them and forum bans will be issued where appropriate.

  5. melissae1963 profile image79
    melissae1963posted 3 years ago

    I've had one featured hub that did fantastic~almost 20,000 views in only a week. Then, I wrote a hub that is not featured, and I can't for the life of me figure out what to fix. I'll continue revising and editing. Also, I tried that link on the bottom of my email, but those who've offered to help can't follow the link to read the post.

    Melissa

 
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