You Tube Videos

1. 91

   Jean Bakulaposted 7 years ago

   Is anyone having issues with You Tube Videos on their articles? Yesterday I checked one of mine, and the song played, but there were no pictures. I tried again today, and the same thing happened. The song can be heard, but you can't see the video.
   
   My computer forced Windows 10 on me last week, and I've had other issues. One was with the 3D Paint, but the computer reverted back to the old Paint, even though I didn't do anything to do that.
   
   Now I have a whole series of articles where I normally use a video of a person singing a song, or showing something about them. I get voice, but black where the pictures that are part of the video should be. I am unsure if it's a glitch with You Tube, because last night I tried to watch overtime on a show I like on TV, and that was also black, although I could hear the interviews.
   
   I'm not aware of any change regarding You Tube and HP. Or You Tube and anyone who uses it. Help!

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   1. 64

      Marketing Meritposted 7 years agoin reply to this

      Mine are playing fine Jean. Both sound and vision. It's probably an issue with the Windows 10 update.
      
      You'd be best served doing an internet search to discover how to solve this for your particular pc and operating system.
      
      Good luck!

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   2. 70

      Tinskyposted 7 years agoin reply to this

      Hi Jean
      
      I just tested a video in one of my Hubs and it's working fine too. I would suggest testing some video's in other author Hubs and then looking into your Windows 10 set up.
      
      I feel for you with the Windows 10 update. I had something similar happen recently too.
      
      I highly suggest going to the Windows 10 support form and posting your issue there in the community. I've found the windows community helpful for solutions as well as your computer supplier's website who might be able to help with updating drivers, particularly if your computer is registered with them. Taking a guess, you may need to update your video driver (sometimes Windows 10 installs the wrong one). I highly recommend downloading drivers direct from the manufacture to avoid viruses etc.
      
      Cheers
      -Tina

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      1. 91

         Jean Bakulaposted 7 years agoin reply to this

         Thanks for the advice. It does seem like something with the update I didn't want and kept putting off each time the computer wanted me to get Windows 10. Now I can't even watch a video, I can hear the sound, but the pictures are black. I'll have to go on another help forum as you both suggest. Thanks.

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