I can't create an Amazon Capsule

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  1. Daniel Mollat profile image53
    Daniel Mollatposted 6 years ago

    I just finished writing a new article at the end of which I wanted to create two Amazon capsules to feature two products directly related to the article. When I clicked on Amazon I get an error message that says:

    "Something went wrong. Please try again. And when you get a chance, you may want to report this issue in the Hubpages forums"

    I tried again and again but I keep getting the same error message.

    Has anybody encountered the same problem? What do I do?

    1. TIMETRAVELER2 profile image77
      TIMETRAVELER2posted 6 years agoin reply to this

      Email the team and tell them you're having this problem.  It's likely a tech glitch.  However, placing two Amazon ads on one article might be your problem, especially if you are not using in text ads and/or don't have enough words in the article to meet the ratio requirements of ads to words, which is 300 words per ad, maximum.

      1. revmjm profile image88
        revmjmposted 6 years agoin reply to this

        I am having the same problem. It's not because Daniel Mollat wants to post TWO Amazon capsules.  The error message pops up as soon as we click on Amazon. It doesn't know how many products we want to show. This has been going on for several days now.

    2. profile image0
      Christy Kirwanposted 6 years agoin reply to this

      Is everyone still experiencing this issue?

  2. Daniel Mollat profile image53
    Daniel Mollatposted 6 years ago

    Yes, you are right revmjim, just posting the first Amazon ad already gives me the error message. By the way, I have more than 2,000 words in the article I just wrote yet I get the error message.

  3. Leigha Havard profile image60
    Leigha Havardposted 6 years ago

    Same, I was gonna add my 1st Amazon capsule on an article with 1,000 plus words and got the same error message

  4. Daniel Mollat profile image53
    Daniel Mollatposted 6 years ago

    Christy, I just tried to create an Amazon capsule and it's still the same problem. I got the same error message as of two minutes ago.

    1. profile image0
      Christy Kirwanposted 6 years agoin reply to this

      Thanks for following up, I've reported the problem to our engineers.

 
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