RESOLVED: Problem editing specific Hub

1. 82

   Shades-of-truthposted 9 years ago

   Apologies - I had this in the Squidoo community forum area, but it should have been here.
   
   I have spent the last few days editing my Lenses that transferred over to HubPages, without any real difficulties. This morning, when I logged into my account, and began to work on one of my Hubs, I got error messages every time I attempted to change a photo and replace it with one that was not pixelated, and I was completely unable to add an Amazon capsule. I did not attempt to add any other capsules, just Amazon, so I am not sure if it was related to just the Amazon capsule, or any of them.
   
   The error message stated:
   Oops!
   There was an error saving this capsule. Please click EDIT and then SAVE to try again. The error will be reported to the HubPages engineering team. We thank you for your patience and understanding.
   
   I received a different error message when attempting to add an Amazon capsule, but the "gist" of it was the same.
   --------------------------------------------------
   P.S. I just went back, and tried to add a photo capsule, and received a "Something went wrong" message. Thought I should come back and edit what I stated moments ago. I do not seem to be able to edit that one particular Hub, at all.
   
   In addition, when I click "Done Editing" the page just loads and loads and loads, but never finishes loading.
   
   I used Firefox, then tried IE, cleared cache, etc. I still am unable to edit this particular Hub, and not comfortable trying to edit any others. As I stated in the beginning - have been editing for days, without any issues. This is the first time I have encountered any problems.
   
   After PaulonBooks suggestion, to what I posted in the Squidoo community area, I tried it in Chrome, also. Still, error messages, and the "Done editing" page will not complete loading.
   
   I am on Windows XP, and as stated above, have used 3 different browsers.

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   1. 33

      Writer Foxposted 9 years agoin reply to this

      Sometimes this happens when the image you are trying to load is way too large or is in a format which is not accepted on HP.  Try uploading a PNG or JPEG of no more than 1000 pixels wide and see if that works for you.

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      1. 82

         Shades-of-truthposted 9 years agoin reply to this

         Thank you, WriterFox, but the images are only about 525x26, and I have several other photos the same size on that same hub.
         
         That is not the only issue I am having. I cannot successfully add a capsule, edit a capsule, or anything.
         
         It concerns me, as I have edited a few that were much longer, with many more photos, without any problems, at all.
         
         When I look at the preview, several of the photos are not there, either.
         
         I shall keep trying, but it is hard to know what the exact problem is. I am encountering several...

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         1. 33

            Writer Foxposted 9 years agoin reply to this

            For the photos which do not show at all, open the photo capsule and make sure that the box "Don't display this capsule" is not checked.  If it is, uncheck the box, save the capsule, then save the edit for the whole page.
            
            

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            1. 82

               Shades-of-truthposted 9 years agoin reply to this

               Once again, thank you, Writer Fox, however, I made sure that wasn't checked. I just deleted all of the images that I thought were the ones creating the problem, but still - when I click on "Done Editing", all that happens is that I see the "load" or "loading" fade in and out, and never finish.
               
               I have all of the information saved, including the photos, so I can re-add them later, but I still cannot add an Amazon capsule, or see a finished edit.
               
               When I was working on several of my newly imported Lenses/Hubs before, over the last few days, I had no problems whatsoever.
               
               Very frustrating!

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               1. 33

                  Writer Foxposted 9 years agoin reply to this

                  I don't know about the problem with your Amazon capsules.
                  
                  There is more information here about photos which might help, though:
                  http://hubpages.com/forum/topic/124606#post2634028

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                  1. 82

                     Shades-of-truthposted 9 years agoin reply to this

                     Thank you, WF. I had to wait on customers at our business. I will bookmark that link, and try again to edit. Already signed out, shut down the computer, cleared cache, etc. Now, I'll sign back in and see if things are back to normal.

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                     1. 82

                        Shades-of-truthposted 9 years agoin reply to this

                        No, I am still having difficulties. This is one of the error messages I am getting:
                        
                        
                        

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                        1. 33

                           Writer Foxposted 9 years agoin reply to this

                           OK.  Look at this thread and follow Matt's instructions:
                           http://hubpages.com/forum/topic/124574#post2634068

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                           1. 82

                              Shades-of-truthposted 9 years agoin reply to this

                              Writer Fox, I did that, matter of fact, I checked all of that before I even posted anything on the forums. I try really hard to find out what the problem is, before I have to bother anyone on here - especially since I just came here a few weeks ago from Squidoo.
                              
                              My browser is up to date. I checked and "unchecked" the photos that had the red line through "photo", and unchecked the boxes inside the "Edit" box, however - each time I attempt to save the edits, the page just shows a never-ending "loading" message that fades in and out.
                              
                              In addition - had no trouble in the last few days, and when I view the Hub, after I have waited a long time for it to complete loading - which hasn't happened - things are all askew. I have rearranged them several times, and then clicked on "Done Editing", only to have the same thing happen over and over again. Trying not to fit the definition of insane behavior here, but I do not know what else to do.
                              
                              As mentioned earlier, already restarted computer, cleaned cache, checked browser was up-to-date, and tried 3 different browsers.
                              
                              I would like to add an Amazon capsule or two, and finish tweaking the Hub so it is once again presentable, but am at a loss as to how to proceed.

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                           2. 82

                              Shades-of-truthposted 9 years agoin reply to this

                              By the way, I just "bit the bullet" and attempted to edit another of my Hubs. I had no trouble whatsoever. At this point in time, I am only having difficulty with the one I have been working on all day, in between what I have to do in the store.

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   2. 70

      Matthew Meyerposted 9 years agoin reply to this

      Sorry you are having issues saving your capsules.
      The message could be related to network connectivity issues.
      
      Did restarting your computer have any impact?
      It looks like you are using Chrome 37.0.2062.120 in XP.
      What version if Firefox did you try?
      
      Is this isolated to a specific Hub?
      If so, please provide the title and/or URL.

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      1. 82

         Shades-of-truthposted 9 years agoin reply to this

         I checked Firefox - it said 25.0.1
         
         At present, I have only tried to work on one, and after hours of frustration, I plunged in, and tried another one. No problems on the second one, just the one below, which looks a bit ridiculous at the moment, because none of the edits are saving. Also, I cannot "add a capsule" of any kind. I tried the Amazon one first, then a new photo one, but nothing "saves".
         
         Here it is: http://shades-of-truth.hubpages.com/hub … tenopetala
         
         Thank you - I also posted elsewhere, first, then realized it was in the wrong place.

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         1. 70

            Matthew Meyerposted 9 years agoin reply to this

            It actually looks like you are using Firefox 31.0.
            
            Try clearing Firefox's cache, upgrading to 32, and restarting your computer.
            If you continue to have problems, then I can do some further testing.

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            1. 82

               Shades-of-truthposted 9 years agoin reply to this

               Thank you, Matthew. I shall attempt to do that. Apologies for not replying earlier - I needed to head home, and was not on the computer last night.

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2. 82

   Shades-of-truthposted 9 years ago

   It appears the problem has been solved. Now, the Hub looks like it was supposed to look, and many thanks to you all for your help!

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