Maps

1. 97

   Eurofileposted 2 years ago

   I am unable to edit or save anything in the map capsules. If I try to save or edit a map, the whole article goes grey and I have to come out of it and go back in again. Has anyone else come across this glitch? Can anyone suggest a fix, please?

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   1. 96

      eugbugposted 2 years agoin reply to this

      Maybe they're one of the capsules not supported under the new platform, just like comments and polls.

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      1. 97

         Eurofileposted 2 years agoin reply to this

         Maps were working fine last week and have been ok since the switch. I am hoping that this is just a glitch, as it would be annoying to lose them in travel articles.

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         1. 96

            eugbugposted 2 years agoin reply to this

            Didn't Google introduce a charge for embedding maps? Maybe Hubpages are cutting costs and no longer paying for the service?
            
            

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               Eurofileposted 2 years agoin reply to this

               Yes they did, a while back. If HubPages have decided to abandon maps it would make sense to remove the capsule option and tell us.

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2. 95

   Beth Eaglescliffeposted 2 years ago

   I'm wondering if there's some kind of general overhaul of the site going on? I've had a few glitches in the last 24 hours too. eg. Unable to add new videos to existing articles, and very, very, very slow log-in.

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   1. 97

      Eurofileposted 2 years agoin reply to this

      Thanks, Beth. That makes more sense. Hopefully it will soon get resolved.

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3. STAFF

   HubPagesposted 2 years ago

   Hello,
   
   I was able to edit a map capsule and add a "pin" in an existing article. The changes rendered correctly. You're welcome to email team@hubpages.com with your article and we can look into it further. Otherwise, we recommend testing it a few more times.
   
   Tessa

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   1. 97

      Eurofileposted 2 years agoin reply to this

      Thank you for your prompt feedback, Tessa. I will give it a go. This is an article that I am currently writing. It has not yet been published.

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4. 96

   eugbugposted 2 years ago

   I can't see a map when I edit it. There's no controls for moving or zooming.

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   1. 97

      Eurofileposted 2 years agoin reply to this

      Thanks for checking, eugbug. I have just tried to edit a map and the whole article has gone grey, plus the maps have disappeared. I will send an email to the team.

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      1. STAFF

         Matt Wellsposted 2 years agoin reply to this

         With further testing, I was able to reproduce both the YouTube and Maps issue. This seems to be affecting those using the Hub Tool and viewing articles from the UK. This issue has been reported and we are working on a fix.

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         1. STAFF

            Matt Wellsposted 2 years agoin reply to this

            Unfortunately, it will be a while before this issue is resolved. Keep in mind that once your article is saved unpublished or published, YouTube videos and Google Maps will appear. This issue is only affecting the Hub Tool while you are editing. One way to get around it is to use a VPN.

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            1. 92

               Gloriousconfusionposted 2 years agoin reply to this

               How long is it likely to take before this issue is resolved?  I don't want to use precious time trying to search for and add videos that don't show.
               
               Is it worth adding the URL and then waiting for weeks or months until it suddenly shows on the article, or is it better not to add a video capsule at all till we are notified that it's now working in UK?  Indeed, will we even be notified, and if so, how?

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               1. STAFF

                  Matt Wellsposted 2 years agoin reply to this

                  YouTube videos you add to your article will load once you publish it. There is just an issue with the videos loading in the Hub Tool while you edit.

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                  1. 93

                     chasmacposted 2 years agoin reply to this

                     Matt, in my case it's not just when editing as previously published videos aren't showing on HubPages. Niche site videos are fine. I'm UK based.

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                     1. STAFF

                        Matt Wellsposted 2 years agoin reply to this

                        Thanks for reporting. Will will look into this issue.

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                     2. STAFF

                        Matt Wellsposted 2 years agoin reply to this

                        This issue has been resolved. You should no longer have trouble adding YouTube videos and maps to your articles.

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                        1. 93

                           chasmacposted 2 years agoin reply to this

                           Working fine now Matt. Thanks

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5. 95

   Beth Eaglescliffeposted 2 years ago

   Thanks Matt.That's good to know.

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