I have just received a bill from NPower for over £1500, for a flat I moved out of a year ago.
There are however some rather strange anomalies.
Collection Department has my account closed 31st July 09
nPower Accounts - Did not seem entirely sure said July 31st but had no letter or record for this date. Also had a record of me ringing in both March and April (I Wonder what those phone calls were for!)
Actual Leaving Date - 31st March, confirmed on phone and by post.
Collections Department - No Readings
nPower - No readings - Yet then the guy at nPower said that the readings were all over the place. Then mentioned the January readings, then again confirmed that there were no readings.
Actual readings, once when I moved in, about 6 months later over the phone. A guy also came to the door to take the readings during this time, around June/July, and in January 09
When I asked how each month was broken down in to money owed, especially in the months I was not there
Collections - ask nPower
Npower - We can't tell you because we have no readings (To which I asked, then how have you calculated the money owed) The response to the question was 'I don't know'
When I asked which meter reading had been used to calculate the money I owed, the response was - I Don't Know
Collections department told me to send proof of leaving the property to
npower blended services
ground floor tees house
nPower department told me to send proof of leaving the property to
PO BOX 93
(Also said the other address is really old)
What I want to know is
How are nPower calculating the owed amount especially when they first claim no meter readings, then one meter reading, then say the meter readings were all over the place?
Why do nPower have so much conflicting information?
How can nPower double the electricity payments for bills over a year old, when they only seem to have a reading when it pleases them?
Why is this sudden increase (On top of my normal payments) Double what we had been paying at the same property, with the same people, for five years?
Sorry Oli can not help you out but you are not alone. I got a water bill the other day that had a Gravity surcharge on it! I have live in the same City since I was 16 and this is the first time I have ever seen it. What the H*ll is a gravity surcharge.
Npower is known for these things, no surprise here.
Write a formal complaint (no sweet talk or niceties here!) to BOTH these addresses. Use Royal Mail Special delivery ONLY.
If this does not help, a complaint to Energy Ombudsman must follow.
Tell them that you were recently contacted by the estate of a wealthy relative in Nigeria who passed away and that your lawyer is willing to take care of the bill if they will just send their bank account info and a small deposit to insure the transaction.
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