Having trouble with photo capsules?

1. 73

   LeonJaneposted 14 years ago

   Hi all, I searched for this topic before posting and haven't found anything similar.
   
   I am having problems with the photo capsule. When I insert a photo capsule and then open it for editing somehow my screen jumps to the top of the page. I have to scroll back down to the capsule and try and load a photo/picture.
   
   After I select a picture and click upload nothing seems to happen and the spiraling uploading graphic just keeps spinning?
   
   If I hit F5 to refresh after a few attempts then a photo eventually is uploaded.
   
   This has just started to happen over the last couple of days, and also from different computer terminals.
   
   This is quite time consuming, wondering if anyone else is having the same trouble?

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      thisisoliposted 14 years agoin reply to this

      This seems very strange, never had it happen to me i'm afraid!
      
      Have you tried using a different browser?

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   2. 85

      Painted Seahorseposted 14 years agoin reply to this

      The same thing was happening to me a few days ago. Very frustrating! I thought it was just my computer. I feel better I guess knowing that it's happening to other people too so my computer's not just being stupid.

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   3. 99

      Peggy Wposted 14 years agoin reply to this

      I had posted a similar thing to the forum several days ago and just today after days and days of trying, I was finally able to publish my latest hub.  The best way that I have found is to load the photo capsules......they zip to the top of the page as you say.......go back down and save.  Do that with several and wait a while.  Then when you go back, it seems to load properly.
      
      As you say, it is taking quite a bit more time and I hope that they correct it soon.  Very frustrating as well as time consuming.  Hope this helps your problem.

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      britneydavidsonposted 14 years agoin reply to this

      i am facing same problem since few month and also i have asked here only but still no solution!

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2. 73

   LeonJaneposted 14 years ago

   No, but I don't think another browser will help.

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3. 76

   sunforgedposted 14 years ago

   this is probably the 10th thread on the subject...the problem is happening site wide, cross browser and at least for the past week.

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4. 70

   myownworldposted 14 years ago

   Here's one: http://hubpages.com/forum/topic/38695

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5. 76

   sunforgedposted 14 years ago

   http://hubpages.com/forum/topic/38695
   
   my photo wont show up: http://hubpages.com/forum/topic/38647
   
   http://hubpages.com/forum/post/890812
   
   image uploader freaking out
   http://hubpages.com/forum/topic/38370
   
   well maybe not 10

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      myownworldposted 14 years agoin reply to this

      frustrating after a while, I know....I'm convinced myself they were at least 10!

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         blondepoetposted 14 years agoin reply to this

         I think there was 9 and a half.

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6. 80

   thisisoliposted 14 years ago

   Weird, its strange that it is only affecting some people.

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7. 73

   LeonJaneposted 14 years ago

   I did search for a thread before I started this, thanks for your help.

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      sunforgedposted 14 years agoin reply to this

      they werent titled with obvious terms...I refound most of them only because i had already commented

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8. 75

   AEvansposted 14 years ago

   Don't worry although there are many threads everyone is having the same issue. I tried to add additional photos myself and Hubpages has added some new goodies so this is why the capsules will not move up or down etc. I am certain that they will correct the problem.

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9. 59

   Chloe Comfortposted 14 years ago

   I'm having the same problem. Thought it was just me.

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      Donnacha Cposted 14 years agoin reply to this

      ok, I wasn`t sure why it was happening to me as well just since yesterday....hoping it will all go back to normal soon....I`ve collected some great pics for my last hub, and it isn`t the same without it!

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10. 0

    wordscribe41posted 14 years ago

    Is everyone still having problems with photo capsules?  I'm REALLY getting frustrated with the amount of time it takes to properly load a picture and all the hoops I have to jump through to get the job done.  I think there are now 6 threads going without any HP admin response (unless I missed the response, although I've been looking).  SIGH!!!!

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    1. 0

       Norah Caseyposted 14 years agoin reply to this

       Hi wordscribe,
       
       What browser and operating system are you using? I noticed that some people said this is occurring across browsers, but we can only fix something if we can recreate the error.

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       1. 0

          wordscribe41posted 14 years agoin reply to this

          Hi, Norah.  I have trouble in both Firefox and IE.  LESS trouble in Firefox, however, but the issue is still there...

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          1. 0

             Norah Caseyposted 14 years agoin reply to this

             Great, thanks for letting me know. Is the issue you experience the same as what was described by LeonJane in the beginning of this thread?

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                wordscribe41posted 14 years agoin reply to this

                Yes, Norah this is the EXACT problem, well 2 problems technically...  Thanks for your response.

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                   Norah Caseyposted 14 years agoin reply to this

                   It's not a problem! If you are experiencing an issue consistently and we don't respond in the forums, please feel free to send us an email.
                   
                   I'll post status updates on this from the technical team as I get them. Thanks for your patience!

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                      wordscribe41posted 14 years agoin reply to this

                      Thanks, Norah.  You are always SO helpful.

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                      1. 0

                         Norah Caseyposted 14 years agoin reply to this

                         Hi wordscribe (and everyone else experiencing this issue),
                         
                         We still cannot recreate this issue. This is often the case with intermittent software problems, unfortunately. We are working to get it resolved as quickly as possible, but until we can see it, we can't fix it!
                         
                         If you are experiencing the issue described by LeonJane in the beginning of this thread, please let me know your operating system/ browser and if there were any differences/peculiarities in your issues with photo capsules.
                         
                         Thank you for your patience everyone!

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11. 68

    G Miahposted 14 years ago

    I think HP play games with us hubbers now and again. They probably purposely mess things up to keep us all on our toes.
    
    

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12. 0

    wordscribe41posted 14 years ago

    Strangely, the last two hubs I published went off without a hitch in the photo department!  I stayed in Firefox and had no problems...  hmmm. 

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13. 0

    wordscribe41posted 14 years ago

    Go figure, Norah the problem seems to have POOF vanished.  I'm no longer having any trouble in Firefox.  Haven't tried IE, but I rarely use it...  I wonder if the problem persists for others?  It's baffling, really.  I'm glad the capsules are loading properly, it's been a pleasure uploading pictures in my last two hubs.  Thanks for the investigation!

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    1. 0

       Norah Caseyposted 14 years agoin reply to this

       Well, as long as it is working I'm happy
       
       If it happens again, let me know!

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       1. 68

          G Miahposted 14 years agoin reply to this

          I'm still having a constant issue with the images. When i add the capsule, it has these play pause and other green buttons on it. Never happened until about a week ago. I am using Windows 7 and have been using it all the time.
          
          Please see what you can do about this, as it is not helping me publish some hubs due to not being able to add pictures.
          
          Thanks.

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             Lily Roseposted 14 years agoin reply to this

             Been happening to me the with the same thing.  I found that if I just add all the picture capsules where I want them and then mark/save the hub as unpublished and then go back in to edit the hub, the picture capsules usually are normal.  I have, on a few occassions, had to save unpublished and edit a couple of times to get all my pictures done.  This action helped it get done quicker, but this issue has been extremely frustrating.  BTW, I'm running IE & Windows 7.

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14. 0

    Lady_Eposted 14 years ago

    Leon,
    
    this has happened to me a few times and the way I got round it was to exit the Draft Hub completely or log out and go back in again - it then works okay.

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    1. 68

       G Miahposted 14 years agoin reply to this

       Hmm, i don't think it likes me then. Tried everything, pissing me off now.

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       1. 84

          Lily Roseposted 14 years agoin reply to this

          Add the photo capsules (even though they look messed up), THEN save unpublished and when you go back in the photo capsules should look normal - at least that's what worked for me...

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       2. 0

          Norah Caseyposted 14 years agoin reply to this

          Sorry about this everyone, we are trying to fix it!
          
          G Miah, try Lily's suggestion and let me know if that helps. It seems as though quite a few people with Windows 7 are experiencing this issue. Are you also using IE?

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          1. 84

             Lily Roseposted 14 years agoin reply to this

             Yeah, I've been having a lot of wierd things happening lately and it's very frustrating.  One example, other than this picture upload here at HP, is that my refresh and back buttons will suddenly just stop working and the only way to get them working again is to close out IE and reopen, then it works fine, until the next time!  I was thinking it was IE, but you're probably right - it's probably Windows 7!

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                Norah Caseyposted 14 years agoin reply to this

                Well, thats strange! When did you first start seeing this back/refresh issue? Is it only HP or all sites where you are having this problem?
                
                It is probably IE, but really, who knows with these intermittent bugs. I don't suppose you have tried to use FireFox and still experienced the photo capsule problem. That would certainly help us narrow it down

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                1. 84

                   Lily Roseposted 14 years agoin reply to this

                   Sorry I forgot to check back here, Norah!  Yeah, it is strange and quite annoying, but it's not an HP problem, it happens regardless of what site I'm on.
                   
                   I don't use Firefox, so I can't answer that...

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                      Norah Caseyposted 14 years agoin reply to this

                      Ah okay, I figured it was a general IE problem. I did some googling and found complaints about that sort of bug on various forums and sites. Thanks for letting me know!

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                      1. 84

                         Lily Roseposted 14 years agoin reply to this

                         Norah - I've now seen the many threads with tons of people describing the same exact problems with the back, forward, refresh and save to favorites buttons.  Typical Microsoft! 
                         
                         Do you think this issue with uploading pictures here on HP has something to do with the IE8/Windows 7 back button "bug"?  I've had the back button issue for quite a few months now, but the problem with the pictures here started maybe two weeks ago...

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                         1. 0

                            Norah Caseyposted 14 years agoin reply to this

                            Probably not, but I was certainly hoping the two issues were related! That would make our lives a little easier over here. Something must have changed a couple weeks ago to cause the photo capsule issue. We are thinking that perhaps it has something to do with IE 8's security settings, but I'm not sure how we can narrow down which setting is causing the problem.

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          2. 68

             G Miahposted 14 years agoin reply to this

             Thanks for your attention Norah, but it's not just on IE or Windows 7, it is happening to me on all the pcs that i always use!
             
             I didn't think it will be going on for this long. Oh well, guess i'll have to carry on without being able to add photos on their own. I can add images with capsules next to text capsules, but not on their own.
             
             Thanks for investogating this issue and trying to resolve it.

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                Norah Caseyposted 14 years agoin reply to this

                I'm sorry to hear that G Miah, we'll keep you posted with our progress on resolving this issue. Thank you for your patience!

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    2. 0

       Norah Caseyposted 14 years agoin reply to this

       Hi Lady E, which browser/operating system are you using?

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          Lady_Eposted 14 years agoin reply to this

          I use Browser Mode IE8. (Compat view)
          Thx.

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