I have the Hubpages app on my iPhone and I get notifications constantly that there is a comment posted on my hub yet when I open the app there is no comment to moderate. Is anyone else experiencing this? How do we get it fixed cause it's making me nuts! (see how I say, "we" 'cause we're a big loving hubbing community, right?)
Hi somelikeitscott,
Thanks very much for reporting this. I'll check out what's up.
I'll post here when I have an update.
-Larry
Hi SomeLikeItScott,
OK, I've completed my investigation and here's what I found:
It appears that the app is not checking whether a comment has already been approved before sending out the notification. Sorry about that.
It seems that what keeps happening is that a comment gets approved and the notification message still goes out. I have raised the priority on this issue and it should get fixed over the next few days. I'll post on this thread when the issue is fixed.
In the mean time, if you like, you can temporarily turn off the comment notifications. To do this, you will need to update your HubPages mobile app to the latest version of the app (just released today). Once you do this, you can go to "Settings" on your 'iPhone", find the HubPages settings, and then turn off comment notifications.
Please let me know if you find any other issues.
Thanks very much,
-Larry
Hi SomeLikeItScott,
The fix for your problem went out today.
If you find any more problems with notification, please let us know.
Thanks very much,
-Larry
by Timothy Arends 2 years ago
I know comments have been gone for a long time on HubPages and the various topical sites, such as HobbyLark and Owlcation, but I missed the discussion on why they were removed. Doesn't that adversely impact engagement? It's hard to know how my hubs are impacting readers or if they're making any...
by Marian Cates 7 years ago
It would be great if we received notification of new comments. I was reviewing my hubs today and found comments that I didn't know were there. This notification could be on the account page or, better yet, by email.
by Suzie 11 years ago
Help! Since I went offline last night (Mon.07/09/2012) prior to Midnight.....to the current time Tues, 07/10 4:30 p.m. EST......I have not received a single email notification from HP. I have however received other emails, so I don't believe this is an aol issue. ...
by Rachael O'Halloran 9 years ago
I've had two comments on two separate hubs today and the notification on neither one was emailed to me to let me know they were there.I just happened to see them in the numbered section in the top part of the screen where the word "notifications" is.Has something changed and we don't get...
by Debra Allen 12 years ago
For the past month I have not been getting messages of new comments. I did check my notification settings and it is still set for me to get a notification for each new comment on my hubs to be sent to my e-mail address I have had since starting my account with HP 3 years ago. I have not...
by Deb Hirt 9 years ago
This has been going on for about six weeks now. People have told me that they get no notifications when I have published a new story.
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