HubPages "suggested email" template misunderstood by GoDaddy.com

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  1. Susan Ng profile image91
    Susan Ngposted 8 years ago

    Hi. I recently used the "suggested email" template to send to copyright infringing sites and sent it to GoDaddy.com and they misunderstood it. Maybe it needs clarification? smile
    ______________

    This was how I used the template in my email to GoDaddy.com:

    I am writing to you to avail myself of my rights under the Digital Millennium Copyright Act (DMCA). This letter is a Notice of Infringement as authorized in �§512 of the U.S. Copyright Law.

    1. The copyrighted work at issue is the text that appears on:

    http://hubpages.com/hub/facebookforbeginners

    It is an article entitled "A Beginner's Guide To Facebook: Learn The Basics Of Facebook" which I published on HubPages last May 30, 2009.

    2. The URLs where my copyrighted material is located include:

    http://marketingbyraj.com/2010/10/21/a- … -facebook/

    http://marketingbyraj.com/category/teac … -yourself/

    3. My contact information is as follows:

    Susan Ng Yu
    *my address
    *my email address
    *my telephone number

    4. I have a good faith belief that use of the copyrighted materials described above as allegedly infringing is not authorized by the copyright owner, its agent, or the law.

    5. I swear, under penalty of perjury, that the information in the notification is accurate and that I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

    Susan Ng Yu

    ______________

    This is their reply:

    Dear Susan Ng Yu,

    Thank you for contacting Go Daddy�s Copyright Claims Department.  We are committed to assisting intellectual property owners in taking action against IP infringement.

    The domain name HUBPAGES.COM is not registered through Go Daddy; the website is registered and hosted elsewhere and we have no control over the website or its content. Any issues regarding the content of the website will either need to be addressed directly to the owner of the site or to the web hosting provider (who should be in a position to assist you with your concerns).

    To determine who the web hosting provider is, you can use a
    publicly-available tool like http://www.kloth.net/servicesnslookup.php. This tool will give you the resolving IP address which can then be compared to ARIN.net's (http://www.arin.net) IP allocation database. This will give you the relevant information for the true hosting provider.

    Thank you,

    Molly
    Copyright Department
    GoDaddy.com
    CopyrightClaims@GoDaddy.com

    1. darkside profile image78
      darksideposted 8 years agoin reply to this

      Reply to them and say the problem is not with hubpages.com, that is where you, the copyright owner, published the original content, and that the copyright infringement is caused by marketingbyraj.com

    2. Marisa Wright profile image96
      Marisa Wrightposted 8 years agoin reply to this

      I don't quite understand.  Why were you emailing Godaddy? 

      The first step is to contact the owner of the site and complain to him.  If he doesn't comply, you can complain to Adsense as he is displaying Adsense on his website.

      I do agree that the wording is a bit ambiguous. If you read it, it's not clear whether the original is at item 1 or item 2.  So yes, I believe it could be improved and I do change the wording when I use it.

      1. darkside profile image78
        darksideposted 8 years agoin reply to this

        My assumption is that marketingbyraj.com is hosted on GoDaddy's servers, and as such they can be notified that one of their hosted clients are in breach of copyright.

        The HubPages template is straight forward enough and even numbered in point form. So the misunderstanding is that of the Miss Molly of the Copyright Department.

        But sometimes that happens. And once you repeat or clarify your issue and they understand it it gets sorted out quick enough.

        1. Marisa Wright profile image96
          Marisa Wrightposted 8 years agoin reply to this

          I have an issue with item 2.  It says "The URLs where my copyrighted material IS LOCATED include:"

          I always change that to "...where my copyrighted material HAS BEEN PUBLISHED WITHOUT MY PERMISSION include"

          "is located" just says where it is - not that it's not supposed to be there.

          1. darkside profile image78
            darksideposted 8 years agoin reply to this

            That would be a good change to make.

        2. Susan Ng profile image91
          Susan Ngposted 8 years agoin reply to this

          Your assumption would be correct, darkside, although my conclusion that the infringing site was hosted by GoDaddy was not. The details of how I came to that conclusion are in another forum thread, but that's irrelevant now. smile

          And I will remember the changes that you made to the template, Marisa. That would make it a lot clearer. Hopefully, I won't have the need to use it again though. Hehe. Thanks for the help, guys. smile

  2. Susan Ng profile image91
    Susan Ngposted 8 years ago

    I already did, darkside. Thanks. smile I just thought I'd post the issue here as it might help HubPages improve the template in the future. smile

  3. relache profile image85
    relacheposted 8 years ago

    The template that HubPages put together satisfies many sites NOI notification requirements, but not all of them.  It's best to read up on what a site or host requires in the way of notification and then editing the template to meet those requirements.

    But then sometimes you get a staff person, like the lady Molly who replied to you, who completely misunderstand the email, and then you just have to write back and restate the problem.

  4. thisisoli profile image70
    thisisoliposted 8 years ago

    The site is hosted on WEBSITEWELCOME (dot) COM

    You will need to contact them with the DMCA notice.

    1. Susan Ng profile image91
      Susan Ngposted 8 years agoin reply to this

      Oh, thanks. smile

  5. Eric Graudins profile image62
    Eric Graudinsposted 8 years ago

    websitewelcome.com is a private label domain owned by hostgator.


    regards,
    Eric G.

    1. Susan Ng profile image91
      Susan Ngposted 8 years agoin reply to this

      Yep. Hostgator replied to my email and informed me that their client has removed my article from his site. It took only two days, maybe even less, for them to respond. smile

 
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