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I was about ready to publish my first Hub, and when I clicked publish, a window came up and said that I had to verify I was a real person, by either getting a text or a phone call. I opted for phone call, and the phone did ring. But the message was cut off somehow, and all I actually heard was the welcome message over and over. I pressed one as instructed but this had no effect, and I got no verification code. I cannot apparently do this again, and I have no numerical code to enter. I would like to solve this problem before I try to publish again. Thank you.
Syxx Of Nine
Welcome to HubPages! Sorry you encountered this problem. I have sent an email to one of our engineers, and we'll get back to you soon. Cheers!
You should be able to try again today because enough time has passed. When the phone call tells you to press 1, what is intended is that you should press 1 on your phone. I mention this only because it looks like you tried to enter "1" as the verification code on the HubPages web site. After you press 1 on your phone, then it will read out a code made up of 6 letters and numbers, and that is the code that we are wanting you to enter on the web site.
Did you press 1 on your phone? If so, perhaps the third party service we are using is having difficulty understanding your phone key presses for some reason. In that case, if you stay on the line for 30 seconds without pressing any keys, then it should eventually stop repeating the welcome message and read out the verification code to you.
Are you using a cell phone? Is it possible for you to use the SMS (text message) option instead? If so, I would advise trying that first.
If you cannot use the SMS option and trying again with the phone call (and pressing 1 on your phone or staying on the line for over 30 seconds) does not work, then let me know and I'll figure something out for you.
Thank you! Whatever you did worked, and everything is back to normal. I am extremely grateful to for the assistance.
by Maxwell Kipyegon Sumba6 months ago
I have tried to publish an article but i have not received the code to allow me publish it.What can i do?
by Jasmine3 years ago
Hi, I am Jasmine and I joined just yesterday only here on hubpages.As I was about to publish my first post, it asked me for phone verification code to be submitted. I tried several times to request the code on my phone...
by Waleed Khalid9 months ago
I have tried many times to insert my cell number to get a code but couldn't succeed. Can anyone help me please? I have been unable to publish my first ever hub. This is so frustrating.Thanks
by shivanchirakkal105 years ago
Few days ago I written in this forum about the difficulty of getting phone verification.The recent problem is as'there was an error when we tried to call you.Please try again later'.I tried..tried. I requested to give...
by Skye Edger3 years ago
Hi,The IVR from Hubpage called with confirmation code. But due to network issue, i could not hear it. Please help me to get it again so that i can publish my hub. Thanks
by Paul Deeds5 years ago
We are in the early testing stages of SMS (text message) based account verification. Before we can deploy this widely, we need to determine how reliable the SMS gateway we are using is at delivering, especially to...
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