I was about ready to publish my first Hub, and when I clicked publish, a window came up and said that I had to verify I was a real person, by either getting a text or a phone call. I opted for phone call, and the phone did ring. But the message was cut off somehow, and all I actually heard was the welcome message over and over. I pressed one as instructed but this had no effect, and I got no verification code. I cannot apparently do this again, and I have no numerical code to enter. I would like to solve this problem before I try to publish again. Thank you.
Syxx Of Nine
Welcome to HubPages! Sorry you encountered this problem. I have sent an email to one of our engineers, and we'll get back to you soon. Cheers!
You should be able to try again today because enough time has passed. When the phone call tells you to press 1, what is intended is that you should press 1 on your phone. I mention this only because it looks like you tried to enter "1" as the verification code on the HubPages web site. After you press 1 on your phone, then it will read out a code made up of 6 letters and numbers, and that is the code that we are wanting you to enter on the web site.
Did you press 1 on your phone? If so, perhaps the third party service we are using is having difficulty understanding your phone key presses for some reason. In that case, if you stay on the line for 30 seconds without pressing any keys, then it should eventually stop repeating the welcome message and read out the verification code to you.
Are you using a cell phone? Is it possible for you to use the SMS (text message) option instead? If so, I would advise trying that first.
If you cannot use the SMS option and trying again with the phone call (and pressing 1 on your phone or staying on the line for over 30 seconds) does not work, then let me know and I'll figure something out for you.
Thank you! Whatever you did worked, and everything is back to normal. I am extremely grateful to for the assistance.
by shivanchirakkal10 6 years ago
Few days ago I written in this forum about the difficulty of getting phone verification.The recent problem is as'there was an error when we tried to call you.Please try again later'.I tried..tried. I requested to give message.'we are sending message'.But I am not getting.message.Please help.
by Skye Edger 4 years ago
Hi,The IVR from Hubpage called with confirmation code. But due to network issue, i could not hear it. Please help me to get it again so that i can publish my hub. Thanks
by Waleed Khalid 17 months ago
I have tried many times to insert my cell number to get a code but couldn't succeed. Can anyone help me please? I have been unable to publish my first ever hub. This is so frustrating.Thanks
by Sourav Rana 5 years ago
HiI am from India. When i tried to publish my 1st hub.The website asked me for verifying my mobile no.I entered my mobile no.But i did not got my verification sms even after 1 hour.Now when i retry confirm then the site shows an error message that theis mobile no. cannot be verified at this...
by Preeti Sindhu 6 years ago
Hello team, I am trying to publish one hub but now i just got the pop up that i should verify myself via Phone. I put my Indian mobile number and wait for message first, There was no Message came so i ask for Call and then i received a code - 9x6hhg and when i am entering it. It's showing the...
by Maxwell Kipyegon Sumba 14 months ago
I have tried to publish an article but i have not received the code to allow me publish it.What can i do?
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