Isn't it about time HubPages set up a proper support ticket system?
I ask because it seems setting up a simple system is surprisingly easy - and I believe it could significantly reduce the workload on HubPages moderators as well as helping Hubbers.
Right now, everything gets dumped, unclassified, into the team @ hubpages email inbox, which must be a bit of a nightmare for staff to wade through every day. I'm sure there are also times when a Hubber's email ends up in the spam folder by mistake.
A support ticket system would make it easy to classify and prioritize requests, and would ensure none of them gets missed, or consigned to spam by mistake.
It would also reduce the number of requests, because right now, you'll often get Hubbers emailing you two or three times because they're not sure if you got their first email.
I recently signed up for some software to use on my Wordpress sites. The software is designed by one person, who's an amateur. He has a support ticket system! It even has a "does this answer your question?" section which appears as you type.
If he can operate something like that, surely HubPages can!
great idea - this would also remove frustration of leaving a note on the forum and waiting to see if it gets a respons! You'd be able to track your ticket and all that and a bag of chips!
I still consider myself a newbie (2 months), but I am surprised that HP does not have a support ticket system in place. It would be extremely helpful both the The Team and Hubbers.
I'm surprised there's not more support for this issue from Hubbers. If no one else speaks up, we're going to be stuck with emailing team for everything - does everyone really think that's a good idea?
I think it is a great idea. I do think the video launch has staff overwhelmed. It is a huge roll out. I am thrilled but waiting a little bit to see all the items.
I just read where the video once loaded cannot be loaded and emailed the team directly.
I think the bugs of the video roll out will get things back to normal but even after that the formalized procedure I believe will help - not just the hubbers but allow quality control.
Also, the tracking of what are people really responding to? Are all items needed - what is a forum item and what is not? How can we help each other and lessen the demands upon staff.
I wasn't complaining about any particular problems right now. It's something I've been aware of for a long time, and when I found a friend running a proper support system on his little website, it just seemed crazy to me that HP can't manage to create one.
As I said, I do believe it would help cut the staff's workload as well, because right now people are inclined to email multiple times, because they're not sure their first email has been received.
by HubPages 10 years ago
Hi everyone,Tomorrow marks the first email newsletter in which we're using a new email delivery service. I know that many of you have wanted to get the newsletter, but haven't, so please follow these instructions ASAP so that you get tomorrow's, and subsequent, newsletters without fail.1)...
by Cagsil 8 years ago
Hey Everyone,I'm getting ready to publish my Valentine's Day Hub dedication to the Women Writers of HubPages Community and had a fantastic idea, that can add more value to the hub's overall uniqueness.I have two topics here and want to break them down, because there is two different reasons for...
by Mark Ewbie 7 years ago
Yeah, I'm the class creep, paid HP employee and all round goody two shoes.But as I can't reply to Simone's announcement because it's locked - I just wanted to say how good it was, with a touch of class / humour / call it what you will.edit: Link...http://hubpages.com/forum/topic/74274
by kathleenkat 6 years ago
I like to check Hubpages on breaks at work. Now, I can't access my Hub feed because a Hubber chose to write a Hub about drugs, and Hubpages hasn't caught onto it yet. My organization is pretty fair on what it blocks/allows. Usually blocks things about gun violence, cults, and drugs. They also only...
by Catherine Mostly 5 years ago
I'm fairy new to Hub Pages, but one of the things I really enjoy is reading through the Hub Hopper - you never know what topic is going to pop out at you OR how good or bad the next article will be, ha! But some of the really good ones could be even better with some good writer-to-writer feedback....
by Kate Swanson 7 years ago
Could the HubPages team please explain why some of us are getting warnings about non-compliant Hubs, but others are having their Hubs unpublished with no warning?I saw this post on another thread today:http://hubpages.com/forum/topic/74842#post1623078and it's not the first time I've seen Hubbers...
Copyright © 2018 HubPages Inc. and respective owners. Other product and company names shown may be trademarks of their respective owners. HubPages® is a registered Service Mark of HubPages, Inc. HubPages and Hubbers (authors) may earn revenue on this page based on affiliate relationships and advertisements with partners including Amazon, Google, and others.
|HubPages Device ID||This is used to identify particular browsers or devices when the access the service, and is used for security reasons.|
|Login||This is necessary to sign in to the HubPages Service.|
|HubPages Traffic Pixel||This is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.|
|Remarketing Pixels||We may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.|
|Conversion Tracking Pixels||We may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.|