Technical Problem Forum FAQ - Please read before posting any issue !

  1. Matthew Meyer profile image73
    Matthew Meyerposted 11 years ago

    Hi there,

    I'm Matt Meyer, a moderator here at HubPages and I'm responsible for routing technical bugs (except ad-related) to engineering here at HubPages.  We apologize for any problems you are experiencing on the site, and we would like to arrive at a fix or solution as soon as possible.

    This link will allow you to see if the site is out as well as any historic outages as well.
    Bookmark the address below for reference Pingdom uptime report.

    There are a few things you can do to help make the process as quick and efficient as possible:

    - This forum is only for reporting technical (but not ad, earnings or  traffic-related) bugs on HubPages. If you want to report an ad-related or traffic problem, or suggest a new feature, please post a thread in the appropriate forum.
    - Please check this forum's stickied posts (those highlighted in blue at the top) for any known issues before posting a new thread.
    - If you have a moderation-related issue (i.e. a Hub or Question has been unpublished, your account has been moderated, etc.), please contact our moderation team instead as this forum is specifically for reporting technical bugs.

    - Be as descriptive as possible and include:
    +Page (URL) where you saw the problem
        ~System details
             What browser and version you're using
             What operating system you are using
             You can quickly determine the details above by pointing your web browser to System Details
        ~What action or task were you performing when the issue occurred?
        ~Does the issue persist with a different browser and/or computer?
        ~If an issues is related to an image, please include the problematic image as an attachment.

    - Please post a screenshot. A screenshot goes a long way towards getting to the root of the problem. This makes it much easier to see the issue you are describing and can save many email messages back and forth.
    How to take a screenshot:

        Apple OS X

    IMPORTANT: Lastly, before submitting a potential issue, see if these steps resolve the issue:

    +Upgrade your browser to the latest available version stable available for your operating system (Please do NOT report bugs for beta or development versions of browsers).
            ~Internet Explorer (XP: IE8, Windows 7 & Vista: IE9)
    +Clear the browser cache and/or cookies.
            ~Internet Explorer

    You should also check you are using the latest version of Adobe Flash.
    Check Flash version

    - Please be patient.
    - I will read every report when I can.

    Thank you for taking the time to report any technical bugs, and thank you for your patience!

    Closed to reply

    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at:

    Show Details
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the or domains, for performance and efficiency reasons. (Privacy Policy)
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)
    ClickscoThis is a data management platform studying reader behavior (Privacy Policy)