FIXED: Suggest Links Tool not working in IE (use FF)

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   thejeffriestubeposted 12 years ago

   It appears the suggest links tool is not working as intended. When I launch it, it appears to work, but click on an existing link, such as to remove it, results in the dreaded "Working" dialogue and just a hang. Refreshing and trying again does the same thing, and on all Hubs.
   
   Using Windows 7, IE ver 9.0.6

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   1. 70

      Matthew Meyerposted 12 years agoin reply to this

      @thejeffriestube
      
      First, sorry to hear about the problems you are experiencing with the suggest links tool.
      
      Second, I like the STNG username reference
      
      You mentioned using IE 9 in Windows 7, but the browser from which you reported the problem is showing up as IE7.
      
      We have recently had some considerable navigation issues reported in Internet Explorer 7 and older.
      
      Can you confirm you are using IE9?
      If you point your browser to this site, it will provide more detailed information regarding your browser and other technical specifications.
      http://www.systemdetails.com
      There is an option at the top right to email the detailed information to yourself if that is more convenient.
      
      Does the issue persist in Firefox 12 or newer (Chrome, Safari, etc.)?
      
      You might also try clearing your browser cache:
      http://kb.iu.edu/data/ahic.html
      
      In the meantime, I will attempt to recreate the issue so it might be sent to our engineering team.

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         thejeffriestubeposted 12 years agoin reply to this

         Matthew, thanks for the quick reply, and kudos to you for knowing that Trek reference!
         
         I am indeed using IE9, but I did have hubpages.com listed under Compatibility Mode for some reason. I turned that off and cleared cache, same result.
         
         The good news though, is that the tool DOES WORK in Firefox 12 and newer. Had no problems running it that way. Let me know if you want any more info, but here is the exact IE version I have: 9.0.8112.16421 Update version 9.0.6.
         
         And again, thanks for handling the nuts and bolts with the rest of the engineering. I'm a network engineer, and know how thankless our work can get. Just visit failblog more often. LOL

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2. 94

   mary615posted 12 years ago

   I am having the same identical problem. I'm ready to publish, but will wait for an answer.  Many thanks.

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      Matthew Meyerposted 12 years agoin reply to this

      @Mary615
      Sorry to hear you are having issues with the Hub Suggestion Tool as well.
      It looks like you are using IE8.
      You might try clearing your cache as well.
      http://kb.iu.edu/data/ahic.html
      
      Upgrading to IE9 might also be a good option.
      
      Does the issue persist in IE9, Firefox 12+ and/or Chrome?
      
      As stated above, I am going to try to recreate the issue, but wanted to give you some options that might get you up and running now.

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3. 94

   mary615posted 12 years ago

   I went ahead and published the Hub without being able to use the linking tool.  I cleared the cache as you suggested.  I am using IE 8, never had any problem with it and HubPages.  After clearing the cache, I just tried again to go back into the Hub and I still can't use the linking tool.  It appears to be working, but it just turns the word or words dark blue but doesn not link to anything. 
   I'll try again tomorrow.  Thanks so much.

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      thejeffriestubeposted 12 years agoin reply to this

      Mary,
           As a backup, and because it's just better sometimes, I would highly recommend grabbing the Firefox web browser as well. Here's the link:
      http://www.mozilla.org/en-US/firefox/new/

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         mary615posted 12 years agoin reply to this

         thanks for suggestion.  I've just never had any problems before, just seemed strange.  I'll think about the Firefox, though.

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            Matthew Meyerposted 12 years agoin reply to this

            @mary615
            @thejeffriestube made a good point regarding Firefox
            In general, Firefox should be the best HubPages browser experience, as it is used by most of us at HubPages.
            http://hubpages.com/faq/#browsers
            
            That being said, we work hard to provide a good experience for the vast majority of browsers, so we are still going to try to track down the issue you are experiencing and get it to our engineering team to be resolved.

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            1. 94

               mary615posted 12 years agoin reply to this

               I just went back and chose a random Hub to see if the linking tool would work.  It did not.  I had placed links in that Hub with no problem at all.  Thanks so much.  I miss not being able to link, and the last Hub I published has none.   I will try Firefox and just see.  Thanks for all your help.

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               1. 94

                  mary615posted 12 years agoin reply to this

                  Go figure!  You were right.  I installed Firefox and the linking tool is working.  Now, why in the world would it stop working after all this time with IE?  Never mind wasting your time on my problem....it's OK now apparently.  Many thanks!

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                     Matthew Meyerposted 12 years agoin reply to this

                     Thanks for all the great information everyone has provided.
                     This issue has been sent to our engineering team to be addressed.
                     
                     Just a note that there are related issues in all browsers, so Firefox may also have problems.
                     
                     This is posted further down in the thread, but wanted to put it up here, for those who might not peruse the whole thing.
                     
                     More info here:
                     http://hubpages.com/forum/topic/100585

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                        UnnamedHaraldposted 12 years agoin reply to this

                        I hope HubPages is still working on this. A lot of people use IE 9 and the linking problem has been going on for weeks. I used to link nearly every hub; now I've gotten to the point of not even thinking about it. I used Firefox and Chrome for months but didn't see what all the fuss was about. I may switch back to one of them in future, but IE 9 is my browser of choice now. Despite its falling share, it's still one of the major players. I hope the problem is fixed soon.
                        
                        Thanks,
                        David Hunt

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                        1. 99

                           Peggy Wposted 12 years agoin reply to this

                           I'm having the same problem with the automatic suggest links tool.  Simply gets hung up and does not work.  I think we have IE9 version.

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4. 94

   mary615posted 12 years ago

   I started using Firefox after you suggested that.  I was having NO problem with the linking tool.  I'm working on a Hub, and it will not work!
   Help...I miss that....

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5. 94

   mary615posted 12 years ago

   Has the linking tool just been removed???  I can get links back to the HP community pages, but NOT to other articles I want to link to.
   My past two Hubs have not had the advantage of the linking tool.  I am using Moxilla Firefox.  Please advise. 
   Thanks!

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   1. 70

      Matthew Meyerposted 12 years agoin reply to this

      @mary615
      I see you are using a beta version of Firefox in Windows 7 (14 beta).
      I was able to use the suggest link tool in Firefox 13 in Windows 7.
      
      Do you have the same problems if you use Firefox 13, the latest stable release of Firefox?

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         Matthew Meyerposted 12 years agoin reply to this

         There appears to be a similar issues affecting non-IE browsers.
         More info here:
         http://hubpages.com/forum/topic/100585

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         1. 78

            drbjposted 12 years agoin reply to this

            I have been having the same problem with the Suggest Links tool for over a week now.  It will not allow me to post a link from my hub to another hub I have written. Please advise and correct if possible. Thank you.

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               Matthew Meyerposted 12 years agoin reply to this

               @drbj
               
               As stated above, this has been sent to our engineering team to be addressed.
               http://hubpages.com/forum/topic/99449#post2133263

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6. 69

   Terri Meredithposted 12 years ago

   I was having problems with the links tool several months ago, but was assured by other Hubbers that sometimes it happens and that it would probably be fixed in no time.  I've gotten used to not using it and almost completely forgot about it. 
   
   I remember today, but when I went to use it, NO links at all are suggested.  If I highlight my own words, the only links that might be suggested are my own hubs or the community pages.  There is no way for me to insert my own links either.
   
   I understand some of this seems to be happening to others recently, but this has been going on for me for several months.  In addition to all the other problems that seem to be popping up in the last few weeks, is this just another one of those? 
   
   I use Chrome as I've had problems with Internet Explorer and Firefox.

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      Matthew Meyerposted 12 years agoin reply to this

      @Terri
      It appears we still have some issues with Internet Explorer.
      It looks like you are using Chrome 20 in Windows 7.
      
      I just tested in Chrome 20 in Windows 7 32-bit and the Suggest Link Tool worked for me.
      
      Have you tried clearing your browser cache and restarting the browser?

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      1. 69

         Terri Meredithposted 12 years agoin reply to this

         Hi Matthew,   Sorry I didn't see this until now.  Maybe there's something I'm not doing right, but the links tool simply doesn't work for any of my pages.  I tried using Firefox and it does the same thing as chrome...no suggestion, and only my own pages or community pages if I do the highlighting.  What exactly do you mean by clearing my cache?  the history?   And I don't think I know what you mean by restarting my browser. or how to do it.  But I find it strange that the same thing happens in two different browsers.    Thanks,  Terri

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            Matthew Meyerposted 12 years agoin reply to this

            @Terri
            Sorry to hear about your continued problems using the Suggest Link Tool.
            I just tried reproducing the issue using Chrome 20 in Windows 7 and received suggested links that were both Hubs and community pages.
            
            Here are instructions for clearing browser cache for most browsers:
            http://kb.iu.edu/data/ahic.html
            
            Here is the entry from our FAQ for clearing Firefox's cache:
            http://hubpages.com/faq/#firefoxcache
            
            If, after you have cleared the cache and restarted the browser, you still are seeing only community pages as suggested links, then we want to help get it fixed for you.
            
            Can you provide a screenshot of the problem if it occurs after the cache is cleared?
            http://kb.iu.edu/data/afws.html

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            1. 70

               Matthew Meyerposted 12 years agoin reply to this

               The suggest link tool should now allow the creation of new links using Internet Explorer 9. 
               
               There does still appear to be a minor bug affecting those links already created.

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7. 57

   Robin-Jonesposted 12 years ago

   Hello fellow Hubbers! 
   
   The SUGGEST LINKS button is not working. I am using Firefox 14.0.1.  My computer is an iMac, OSX, version 10.7.4.
   
   Any help much appreciated.
   
   Thanks,
   Robin

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8. 57

   Robin-Jonesposted 12 years ago

   Hello!
   
   I am using original photos I took myself.  How do I make this clear when I post them?  Do I simply write, "Original photo by me"? 
   
   I want to make sure the fact that the photo is my own is clear, because it may affect Hub scores.
   
   Thanks!

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      Matthew Meyerposted 12 years agoin reply to this

      Robin, this forum is for bug reports.There are other forums for general help.
      The Learning Center is also a great resource:
      http://hubpages.com/learningcenter/contents
      http://hubpages.com/learningcenter/Pict … os-in-Hubs
      http://hubpages.com/learningcenter/vide … to-capsule

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