FIXED: EC opt-out locks profile changes

1. 90

   LCDWriterposted 10 years ago

   I chose to opt out, for now, of the EC.  However, I went later to make some other changes to my profile (not changing the EC that I already set--I understand that's a 60 days setting) and it won't save any other changes I try to make.

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   1. 94

      wildernessposted 10 years agoin reply to this

      Uh-oh.  Sounds like a glitch.  Hopefully HP will be along to comment, but likely not until tomorrow.

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   2. 71

      livewithrichardposted 10 years agoin reply to this

      Same thing has happened to my profile.  Can't make any changes or edits.  I opted out as well so it looks like the problem is there where it locks our choice for 60 days.

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      1. 84

         rebekahELLEposted 10 years agoin reply to this

         That must be it because I didn't opt out and changed a few hubs on my profile (within this time period) and it saved and made changes without a problem.

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   3. 72

      Matthew Meyerposted 10 years agoin reply to this

      I see what you are talking about and have forwarded this to our engineering team to be addressed.
      Thanks for taking the time to report it.
      
      It looks like we should have a fix our relatively soon.
      Thanks for your patience!

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   4. 72

      Matthew Meyerposted 10 years agoin reply to this

      We just released a fix for this issue.
      I tested and was able to edit and save profile changes.
      
      Thanks for everyone's patience!

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2. 90

   LCDWriterposted 10 years ago

   I wonder if others who went in and chose to opt out are also finding that all changes to their profiles are now locked?

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3. 31

   Writer Foxposted 10 years ago

   I opted out, but after reading your post I'm afraid to go back to edit anything on my Profile.  I'm afraid it will opt me in!  Please let us know when this glitch is fixed!

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4. 90

   LCDWriterposted 10 years ago

   No, it just doesn't save any changes---like if you want to change the hubs in your carousel, it won't save any changes.  It definitely won't let you opt back in because it just won't do anything.

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5. 81

   moonlakeposted 10 years ago

   Your right I couldn't change mine.

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6. 85

   innerspinposted 10 years ago

   It may be a coincidence because I've not opted out (so far) but a change to my profile didn't save.

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7. 94

   jansharesposted 10 years ago

   Inconsistent glitch? I thought I opted out yesterday but must have forgotten to hit save. Just opted out again, (says my last change was August 8th????) and changed a hub on the carousel. Everything saved.

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8. 94

   jansharesposted 10 years ago

   No inconsistencies, LCDWriter. It is an absolute glitch. I just did a test to change a hub on the carousel and it would not save. Oh well.

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9. 0

   guitar bumposted 10 years ago

   Having same issue. Please fix this, HubPages.

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   1. 90

      LCDWriterposted 10 years agoin reply to this

      Yes.  Replying to this so it hopefully goes up and HP sees it.

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         Matthew Meyerposted 10 years agoin reply to this

         There is no need to "bump" threads.

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10. 39

    Ceres Schwarzposted 10 years ago

    I'm also experiencing this problem. I also decided to opt out of the Editor's Choice for now and the change saved on my profile. But when I tried to edit my profile again, any more changes I make to it have not been saved at all.

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11. 90

    LCDWriterposted 10 years ago

    Bumping thread.

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12. 90

    LCDWriterposted 10 years ago

    Just tested and I am still unable to edit anything in my profile and have it save.  Should I send an email somewhere or will this eventually get flagged by the technical support staff?  Thanks.

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13. 73

    WriteAngledposted 10 years ago

    I disagree. If there is no official response from HP after several hours, in this case well over 24 hours after the problem was reported, I think people are totally justified in bumping the thread concerned.

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    1. 72

       Matthew Meyerposted 10 years agoin reply to this

       Repeatedly "bumping" a Hub only results in more email to go through in order to find problems.
       It does not result in a quicker response and we mention not to do it in our terms of service.

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       1. 90

          LCDWriterposted 10 years agoin reply to this

          I am very sorry about that and it won't happen again.  I did not remember that.

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             Matthew Meyerposted 10 years agoin reply to this

             No worries!

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    2. 73

       relacheposted 10 years agoin reply to this

       Nagging admin over the weekend when they are all out of the office has never resulted in a faster response.

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       1. 90

          LCDWriterposted 10 years agoin reply to this

          Again, I did not know that bumping a thread was problematic or something hubpages advises against.  I do now.  I also did not "nag" over the weekend but only posted the problem once.   I know that they have many things to go through and I was unsure of the official way for this to be noticed since it is an issue that is causing problems with many hubbers.  Next time I will wait and hope.

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14. 73

    relacheposted 10 years ago

    LCDWriter, I was responding to WriteAngled's post, which I quoted, not to something you said.

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15. 90

    LCDWriterposted 10 years ago

    Wow.  I'm just screwing up royally today!  Sorry to you too.  I don't know what's wrong with me today.

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    1. 94

       jansharesposted 10 years agoin reply to this

       Glad it's fixed now. Thanks for the post, LCDWriter. By the way, what is "bumping" a thread or hub?

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       1. 72

          Matthew Meyerposted 10 years agoin reply to this

          From wikipedia.
          "When a member posts in a thread for no reason but to have it go to the top, it is referred to as a bump or bumping. It has been suggested that "bump" is an acronym of "bring up my post";[15] however, this is almost certainly a backronym and the usage is entirely consistent with the verb "bump" which means "to knock to a new position".[16]"
          http://en.wikipedia.org/wiki/Internet_forum#Thread

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             jansharesposted 10 years agoin reply to this

             Thanks for that explanation, Matt. I had no idea. Did not do forums, online communities, and the like until I came to HP.

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