Wells Fargo Website Shutdown

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   Kenna McHughposted 5 years ago

   I don't understand how such a huge financial network like Wells Fargo's website could shutdown. It's been over 24 hours. It's a huge inconvenience and scary to think how much we count on using the Internet for financial stability. Can some explain how this could happen?

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2. 96

   jansharesposted 5 years ago

   Very frustrating and apparently still not fixed! I tried to log on this morning, got in then closed out 3 times and told online banking is down. I went to the bank this afternoon and made deposits.It's pretty scary what's going on with no fix in sight. They did say that even though you may not see that your money is in your account it is there.

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3. 93

   Kenna McHughposted 5 years ago

   Very frustrating indeed!  I didn't realize how convenient online banking was until this happened. I tried to confirm a direct deposit and couldn't get online. I felt vulnerable. Geez. It is scary.

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4. 94

   Rochelle Frankposted 5 years ago

   I had been with Wells Fargo  for almost 50 years, but the handwriting was on the wall... I began transferring accounts a few months ago. I will miss the old stagecoach.

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      Kenna McHughposted 5 years agoin reply to this

      Rochelle, Really? Why? What handwriting?

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         Rochelle Frankposted 5 years agoin reply to this

         Search for Wells  Fargo Problems.
         In the past two years they fired about 5000 workers for creating fake accounts.. which the apparently did because management was pushing them to increase WF deposits. They were also overcharging on mortgage an insurance fees. Former employees are suing them., and there are customer class actions. Their stock is down significantly.

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         1. 69

            galleryofgraceposted 5 years agoin reply to this

            That fake account thing might be a clue for me.  I just got a customer satisfaction survey from a local bank. I closed that account over a year ago because they started charging monthly fees and they charged me an overdraft fee for .04 cents and then charged an over limit fee on that.
            Its my opinion that all banks process debits before credits, which should be illegal.
            I'm sure I 'll hear back from them. I laid it on the line politely!

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               Kenna McHughposted 5 years agoin reply to this

               That's interesting. You've had your account closed for a whole year and they are reaching out to you as a customer.

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                  TIMETRAVELER2posted 5 years agoin reply to this

                  Brick and mortar banks are having problems competing with online banks these days, so competition is stiff.

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                  1. 93

                     Kenna McHughposted 5 years agoin reply to this

                     Credit Unions are good, too.

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5. 93

   Kenna McHughposted 5 years ago

   Oh my goodness, I feel like I am out of the loop. Now, finding a bank that you can trust.

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   1. 94

      Rochelle Frankposted 5 years agoin reply to this

      I'm sure they are trying hard to redeem themselves and  build their business back up. In the past year, as I drew my accounts down and stopped using my WF visa card, I had a few online and telephone interactions with them. (Their nearest branch office is some distance from me, so In the past several years my interaction has been mostly online.) Their people were exceptionally prompt and courteous in their replies and suggestions.  Of course they are trying to save their jobs and that is natural.  I found that when my balances reached a certain level they were charging me a $30 per month "service fee". I complained about this and they refunded me -- twice. Then they politely told me they couldn't do it any more.
      I think $30 per month is pretty high.
      I withdrew the remaining funds in my account and was soon told that they couldn't close my account because i still had an accrued interest in the amount of one cent.  When I questioned this (I thought of asking them to donate to their favorite charity) they said they would send me a cashier's check.  Yep, in a few days I had their check in the amount of one cent.  I made a point of taking it to the far away branch and told the teller I had a cashier's check and I wanted to recieve the amount in cash.
      She looked at it and did a double take, then she turned to her manager and asked if they had enough money on hand because I wanted it in cash. Thankfully they did. The even smiled and made me a copy of the check, gave me the penny and asked if I wanted a reciept. I declined since it surely cost them enough already to do the transactions.
      I hope they can get their act back together, but I don't want to risk my money on the hope.

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      1. 93

         Kenna McHughposted 5 years agoin reply to this

         That's quite an experience! I am not charged any monthly fees. I am not sure why that is. WF is two blocks from my house. I am now vigilant and considering changing banks.

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6. 94

   Rochelle Frankposted 5 years ago

   I think they do not charge service fees if your balance is high enough. I drew my accounts down gradually because I wanted to make sure I didn't have any recurring charges coming up and that my automatic deposits were successfully transferred to another bank.

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   1. 93

      Kenna McHughposted 5 years agoin reply to this

      Totally makes sense. Believe me, my accounts are not that high...yet.

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7. 96

   jansharesposted 5 years ago

   Wow, Rochelle, thanks for sharing your experience. I've been with the same bank as well for almost 40 years, with several changes in bank institutions, until Wells Fargo took over. I was aware of the problems you mentioned but chose to stay since it didn't impact my accounts directly. I will stay for now but increase my vigilance and eventually consider another bank, especially for my business account. It's starting to hit too close to home. Fyi, I went to get gas today and my debit card worked, thank God.

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8. 81

   EsmeSanBonaposted 5 years ago

   I hear everyone about WF.  I recently had an overdraft from an unauthorized purchase, I called them and got the purchase problem resolved.  However, the actually tried to talk me into accepting some pittance of a reversal of the overdraft fee!  And they tried phrasing what they were offering as if it were a really great deal.  I had to speak to a supervisor and tell her that while I was waiting for her, I'd done research and discovered that it was actually not legal for them to refuse to refund the entire overdraft fee.  All I could think was, "Wow.  After all the bad press you guys have had, you'd think you'd stop your shenanigans." But nope, they were out there shenaniganning away!   What banks do seem decent to you guys?

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      Kenna McHughposted 5 years agoin reply to this

      Esme, I heard credit unions are pretty reliable.

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         paradigmsearchposted 5 years agoin reply to this

         Kenna is right. I've even written a rant article about what I think of banks.
         
         (Article not on HP, don't bother looking.)

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         1. 93

            Kenna McHughposted 5 years agoin reply to this

            

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