Note: not mentioning stamps.com for any affiliation!
Have you ever experienced bad customer service? Bet you have!
old adage: a happy customer will tell 4 or 5 people, an unhappy one will tell 10+.
I signed up for stamps.com trial offer through an affiliation site.
had to give credit (debit) card info, site said it was for VERIFICATION ONLY! Would not be charged.
bingo! minutes later I was debited $17.94 - I was pissed!
called stamps.com, locked and loaded for confrontation with typical poor customer service.
was told reversal would occur in 3 to 5 days. wrong! they took my money in minutes, I wanted it back in minutes! Asked for supervisor.
Got Victor, he listened, started to give same answer - nope - unacceptable, so he took my number and promised a call-back.
AND HE DID! WITHIN 10 MINUTES!
he had the debit card co, on line for a 3-way call, and got my debit reversed within minutes! Bravo to Victor.
Kudos to Stamps.com for excellent customer service. If I'm going to bitch about poor customer service, then I owe it to stamps.com to praise theirs.
Wished all companies followed their example.
ps. this all occurred because I fell for the "Project Payday" promo. my mistake
I'm glad to hear that we were able to take care of the problem you encountered. As you mentioned, the charge is only a verification and typically takes a few days to disappear. I'm happy to hear we were able to work with the debit card company to remove it faster.
I just wanted to check to make see if there was anything else we could do for you. If you have any questions, please me know; I'm happy to help!!! You can reach me at social(at)stamps.com
I actually had the same issue!
but was fixed just as quickly through email w/ the company. They actually extended my trial by a full month also!
I tried them as an alternate to paypal shipping - but wasnt a money saver so didnt continue
..they should reconsider their affiliations w/ freebie sites - its got to be a headache to handle all those returns and complaints!
by marketingnotesja 7 years ago
What would make YOU stop doing business with a company?We are customers and we know exactly what we want. Because customers are always right [well most of the time], what could a company possibly do that would make you not want to continue being a customer?
by Lori J Latimer 5 years ago
Do you think a business has an obligation to provide excellent customer service?When it comes to customer service; either as the customer, or the business representative, is there an unstated expectation of treatment or not?
by jaydawg808 4 years ago
If my order is incorrect, is it wrong to go back and ask for it to be corrected?Sometimes I feel that they will do something to my food, which is why I don't do this very often. What do you think?
by Audrey Selig 5 years ago
When I first signed up with GA I used hubpages.com Later I added my subdomain address. However, my account is set up with property name hubpages.com and default URL my subdomain. I believe this is incorrect. Thus Webmaster Tools are saying that my sites are not verified. What do I need to do?...
by JP Carlos 7 years ago
When sales reps or stores provide poor customer service, is it enough for you to receive e-mail apologies? If not, what would appease you?
by JP Carlos 3 years ago
Many sales professionals especially the old schools ones often tell me that the customers are always right. Because of this, many of them simply bow down to what the customers want even if the request is illogical or even outside the company's policies.Customer service is not about spoiling...
Copyright © 2018 HubPages Inc. and respective owners. Other product and company names shown may be trademarks of their respective owners. HubPages® is a registered Service Mark of HubPages, Inc. HubPages and Hubbers (authors) may earn revenue on this page based on affiliate relationships and advertisements with partners including Amazon, Google, and others.
|HubPages Device ID||This is used to identify particular browsers or devices when the access the service, and is used for security reasons.|
|Login||This is necessary to sign in to the HubPages Service.|
|HubPages Traffic Pixel||This is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.|
|Remarketing Pixels||We may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.|
|Conversion Tracking Pixels||We may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.|