Do you think a business has an obligation to provide excellent customer service?
When it comes to customer service; either as the customer, or the business representative, is there an unstated expectation of treatment or not?
There should be. I think a business should act like they want the customer's business and treat them like their purchases are important. I see so little of that anymore.
A person can run their business any way they choose, but if they expect to be successful they have to treat the customer with fairness and respect. That's the bottom line, and it affects their bottom line.
I definitely think that anyone who is running a business and dealing with the public...has an obligation for at least good customer service, if not excellent....who wants to spend money where someone talks to you bad or acts like you are getting on their nerves and has an attitude....certainly not me....
by marketingnotesja7 years ago
What would make YOU stop doing business with a company?We are customers and we know exactly what we want. Because customers are always right [well most of the time], what could a company possibly do that would make you...
by jaydawg8083 years ago
If my order is incorrect, is it wrong to go back and ask for it to be corrected?Sometimes I feel that they will do something to my food, which is why I don't do this very often. What do you think?
by JP Carlos3 years ago
Many sales professionals especially the old schools ones often tell me that the customers are always right. Because of this, many of them simply bow down to what the customers want even if the request is illogical...
by Simone Haruko Smith4 years ago
What are your tips on providing great customer service and satisfaction? (Weekly Topic Inspiration)Like it or not, all of us both give and receive customer service. What is it that differentiates fantastic customer...
by Joan King5 years ago
Is customer service worse today than it has ever been?It seems that customer service is really not customer service anymore. The quality of customer has been on a steady decline. For the most part people who serve you...
by Anna Taylor6 years ago
I'm happy to be called a Queen of Customer Service. However, there are many times that I think to myself: Are these poeple or busineses just waiting for me to stop by and put a spotlight on their beyond unprofessional...
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