Bought a Brand New smartphone from AT&T 5 weeks ago and it has quit making calls and receiving calls. Now AT&T says I will get it replaced, but...with a Re-Furbished phone!!!
I call this a scam! You sell a product...you are responsible for that product you sell. Lemon law!!!
When you buy NEW, you expect new. Although it quit working this week, I have had issues with it for 2 and a half weeks. And the AT&T store people know this. (Just after the 14 days to return and cancel contract)
I asked up front when I bought this New phone if it was New or refurbished. The sales lady said it was new of course. AT&T only sells new products. Sounds like I got a royal %&^$ to begin with from AT&T!
Anyone know how to force AT&T or any cellular company to honor the original agreement and payment for a New phone? Not junk you can charge full price for and in several weeks force a refurbished on their customers.
This pretty much forces the company to respond. https://www.bbb.org/consumer-complaints … et-started
Doubt that you can force anything not already offered. AT&T most likely has the option to repair or replace the phone, at their discretion and choice. A refurbished phone is pretty much the same as repairing the one you have except you get it right away rather than waiting weeks for repairs.
Write a complaint on Planet Feedback and you will get a response from upper management. It has worked for me with other big companies. So, it is worth a shot.
Me, too. A simple, cheap phone that completely satisfies my needs for a fraction of the cost.
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