Warning! When buying NEW phone from AT&T...

1. 69

   Michael Willisposted 11 years ago

   Bought a Brand New smartphone from AT&T 5 weeks ago and it has quit making calls and receiving calls. Now AT&T says I will get it replaced, but...with a Re-Furbished phone!!!
   
   I call this a scam! You sell a product...you are responsible for that product you sell. Lemon law!!!
   
   When you buy NEW, you expect new. Although it quit working this week, I have had issues with it for 2 and a half weeks. And the AT&T store people know this. (Just after the 14 days to return and cancel contract)
   
   I asked up front when I bought this New phone if it was New or refurbished. The sales lady said it was new of course. AT&T only sells new products. Sounds like I got a royal %&^$ to begin with from AT&T!
   
   Anyone know how to force AT&T or any cellular company to honor the original agreement and payment for a New phone? Not junk you can charge full price for and in several weeks force a refurbished on their customers.

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2. 61

   paradigmsearchposted 11 years ago

   Hi, Michael.
   
   This pretty much forces the company to respond. https://www.bbb.org/consumer-complaints … et-started

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3. 78

   wildernessposted 11 years ago

   Doubt that you can force anything not already offered.  AT&T most likely has the option to repair or replace the phone, at their discretion and choice.  A refurbished phone is pretty much the same as repairing  the one you have except you get it right away rather than waiting weeks for repairs.

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4. 0

   formosangirlposted 11 years ago

   Write a complaint on Planet Feedback and you will get a response from upper management. It has worked for me with other big companies. So, it is worth a shot.

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5. 60

   Zelkiiroposted 11 years ago

   And this is why I bought a Tracfone.

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   1. 78

      wildernessposted 11 years agoin reply to this

        Me, too.  A simple, cheap phone that completely satisfies my needs for a fraction of the cost.

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         Zelkiiroposted 11 years agoin reply to this

         Isn't being frugal wonderful?

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            wildernessposted 11 years agoin reply to this

            Works for me!  $100 buys me more time than I'll use in a year - what more can I ask?  It isn't quite worth another $800+ per year to have a big touch screen on my phone.  Not to me, anyway.

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