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Warning! When buying NEW phone from AT&T...

  1. Michael Willis profile image79
    Michael Willisposted 4 years ago

    Bought a Brand New smartphone from AT&T 5 weeks ago and it has quit making calls and receiving calls. Now AT&T says I will get it replaced, but...with a Re-Furbished phone!!!

    I call this a scam! You sell a product...you are responsible for that product you sell. Lemon law!!!

    When you buy NEW, you expect new. Although it quit working this week, I have had issues with it for 2 and a half weeks. And the AT&T store people know this. (Just after the 14 days to return and cancel contract)

    I asked up front when I bought this New phone if it was New or refurbished. The sales lady said it was new of course. AT&T only sells new products. Sounds like I got a royal %&^$ to begin with from AT&T!

    Anyone know how to force AT&T or any cellular company to honor the original agreement and payment for a New phone? Not junk you can charge full price for and in several weeks force a refurbished on their customers.

  2. paradigmsearch profile image91
    paradigmsearchposted 4 years ago

    Hi, Michael.

    This pretty much forces the company to respond. https://www.bbb.org/consumer-complaints … et-started

  3. wilderness profile image97
    wildernessposted 4 years ago

    Doubt that you can force anything not already offered.  AT&T most likely has the option to repair or replace the phone, at their discretion and choice.  A refurbished phone is pretty much the same as repairing  the one you have except you get it right away rather than waiting weeks for repairs.

  4. formosangirl profile image80
    formosangirlposted 4 years ago

    Write a complaint on Planet Feedback and you will get a response from upper management. It has worked for me with other big companies. So, it is worth a shot.

  5. Zelkiiro profile image96
    Zelkiiroposted 4 years ago

    And this is why I bought a Tracfone.

    1. wilderness profile image97
      wildernessposted 4 years agoin reply to this

      big_smile  Me, too.  A simple, cheap phone that completely satisfies my needs for a fraction of the cost.

      1. Zelkiiro profile image96
        Zelkiiroposted 4 years agoin reply to this

        Isn't being frugal wonderful?

        1. wilderness profile image97
          wildernessposted 4 years agoin reply to this

          Works for me!  $100 buys me more time than I'll use in a year - what more can I ask?  It isn't quite worth another $800+ per year to have a big touch screen on my phone.  Not to me, anyway.