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I can't get on the Internet. I have a Compaq laptop, with Windows Vista Operati

  1. fastfreta profile image77
    fastfretaposted 8 years ago

    I can't get on the Internet.  I have a Compaq laptop, with Windows Vista Operating system.  I...

    also use a Windows XP for my desktop.  I use my desktop daily.  I am about to travel and I need to use my laptop.  I can't get on the Intenet with my laptop anymore.  I have wireless in my home and I use to be able to get on the Internet with my laptop, but because I am so computer challenged I did something to my computer and now I can't get it to get on the Internet.  Occasionally I can get on, but it won't stay connected.  Please help, and remember I said that I am computer challenged.

  2. profile image0
    onlineaddictbooksposted 8 years ago

    First of all remove any internet security software that could be in trial mode and is expired such as norton internet security or mcaffe.

    Second run an antivirus program like avast or avg on it.

    Third run malwarebytes

    You can get these programs from download.com.

    Id say use a computer that can get online to get the progs and transfer them with a usb drive


  3. BeBrown profile image69
    BeBrownposted 8 years ago

    You could also try running the system restore option, if you have made a configuration change, system restore is good at taking it back to how it was before.  You will not lose any data, but anything installed after the restore data will be removed.

  4. telltale profile image74
    telltaleposted 8 years ago

    If you can remember what you did to your computer, just before you cannot get onto the Internet, it will be helpful.  Otherwise, it will be alot of guesswork on what went wrong... it can be countless of things, from viruses to the wireless setup in your laptop.  If you can get on and won't stay connected, it may be an issue with your existing setup or the wireless strength of your provider may have deteriorated.  It maybe a better deal (and more efficient), if you know of someone within distance and who is not computer challenge, to have a look at it to determine whether it is a setup problem or it is your laptop or other things.  Would like to help, but without much information to go on, it will be extremely difficult to even come up with a good guess... Sorry.