RESOLVED: Videos on HubPages are disabled

1. 61

   Chuck Bluesteinposted 10 years ago

   A few minutes ago they were working but then they all went dead on all the articles on Hub Pages that I checked.

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   1. 61

      Chuck Bluesteinposted 10 years agoin reply to this

      I just checked and this is happening with Internet Explorer but not with Chrome! But a half hour ago the videos were fine on Internet Explorer.

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      1. 71

         Matthew Meyerposted 10 years agoin reply to this

         Chuck I just tested a video Hub using Internet Explorer 10 and see the video fine.  Do you have issues displaying Flash content on other sites?
         Can you provide titles and/or Hub URLs for specific video Hubs with which you are having problems?

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         1. 61

            Chuck Bluesteinposted 10 years agoin reply to this

            I clicked Help and about Internet Explorer and it says that I am using version 10.0.9200.16576. That problem is no longer present. It lasted a day. But I cannot use Twitter as of 2 weeks ago with this browser. Isn't that strange! So I use Chrome or Firefox. Twitter says it no longer supports IE7.

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2. 32

   Writer Foxposted 10 years ago

   According to netmarketshare, 56% of the world's population still uses IE as the browser of choice.  I can verify that the video on the homepage of HubPages.com does not work in older versions of IE.  What you get is a big blank space and this error notice: "303: Failed to load a resource. Unable to load resources.  Error#2036."
   
   This has been the case for at least 1 1/2 years. Maybe more.
   
   

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   1. 71

      Matthew Meyerposted 10 years agoin reply to this

      The homepage video issue in legacy versions of Internet Explorer is likely not related to the issue Chuck is experiencing.
      
      What version of Internet Explorer paired with what operating system do you see the error on the homepage video?

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         Writer Foxposted 10 years agoin reply to this

         Windows XP and IE7 with this tool:
         http://www.browserstack.com/start#os=Wi … mp;speed=1

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         1. 71

            Matthew Meyerposted 10 years agoin reply to this

            While we do try to maintain support for legacy browsers, Internet Explorer 8 is the oldest version of Internet Explorer we officially support.
            http://hubpages.com/faq/#browsers
            
            We recommend that people who have no choice but to use XP, access the site using a different browser like Firefox, Chrome, or Opera.

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3. 32

   Writer Foxposted 10 years ago

   That's certainly good advice, but I doubt if our viewers are going to upgrade just to watch the video on the homepage.  Maybe you should consider putting something else in that homepage spot until they do.

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4. 61

   Chuck Bluesteinposted 10 years ago

   It is happening again. Now it is not happening. I would get a question mark ( ? ) where video should be. But it appears to be a Youtube thing since when I go to Youtube for the first few seconds I see a question mark and the it goes into normal mode.

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5. 61

   Chuck Bluesteinposted 10 years ago

   The problem is back again on Internet Explorer but not on Chrome. Also on here it was saying somewhere else something about Adobe. No videos work on Firefox.

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   1. 71

      Matthew Meyerposted 10 years agoin reply to this

      Chuck,
      
      These all sound like they are likely to be issue with your web browser and/or Flash content and not related to HubPages specifically, especially since you mention it affecting videos on YouTube.
      It sounds like it could be Flash-specific.
      I think Internet Explorer 10 uses its own Flash rendering engine, so I don't know if updating Flash will have any impact on IE10.
      
      Here are some general browser troubleshooting steps to look at.
      http://hubpages.com/learningcenter/Diag … r-problems

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