jump to last post 1-3 of 3 discussions (5 posts)

Why has paypal declined my payment for four months running?I

  1. TessSchlesinger profile image93
    TessSchlesingerposted 13 months ago

    I am going nuts! Paypal has rejected my hubpage payments for the past four months, and despite my being in touch and 'correcting' what they say is wrong, it continues to happen. Here's what you need to know.

    1. I switched from paypal.com to paypal.co.uk. My Scottish bank account was linked to my UK account and when I changed the account from America to the UK, the lady from paypal told me that she had verified my account and nothing further needed to be done. She said I did not need to click on the email confirming it. At the time, I thought I had linked my hubpages to my paypal account but I can't remember. However, I fixed all of that, and it was still rejected in month two.

    2. The second time it was rejected, I can't remember what I was told, but I fixed it up. Naturally! I want to be paid!

    3. Last month, I changed to co.uk to co.za. That means I switched from a British account to a South African account. Unfortunately, I did it too late, and the payment was rejected.

    4. It should have gone through last night, but it didn't. I have no idea why. I have not added a bank account to the account yet, primarily because I'm still in the middle of moving and I only opened the bank account about a week ago, and South African regulations means that I had to open a specific bank account (FNB) and link that account to paypal. However, while that would mean paypal couldn't pay me, I don't understand why it would mean that paypal would reject a payment from hubpages.

    HELP!!!!! (Oh, yes, one of these days I must write a hub on intercontinental moving as I've done it too many times and it's getting old!)   smile

    1. relache profile image87
      relacheposted 13 months ago

      Have you read up on all the regulations about PayPal and changing countries?  They are very difficult because of potential fraud.  Any differences in address and banking info and the entire process usually stops. 

      However, I'm guessing your problem right now is that you just said you do not have a bank account added to your most recent PayPal.  They do not let you transact money without having a bank account attached, obviously.

      1. TessSchlesinger profile image93
        TessSchlesingerposted 13 months ago in reply to this

        Nope, just spoken to them on the phone and they say there is absolutely nothing wrong with my paypal account, that it is absolutely perfect to receive payments. They suggest that it is hubpages that is having the problem and that it is their bank that is declining the payment. In any event, on the bases that paypal does not know what it's talking about, I will go in and put in my bank details. I don't think it's that, though. And remember, this was declined in the UK as well.

        It could be hubpage bank because maybe they have old information for me or something. Not sure why that would be.

    2. psycheskinner profile image82
      psycheskinnerposted 13 months ago

      Did the change required a change of the email information in your profile?  Did you make this change well in advance of the payment date? 

      Opening new accounts always causes glitched syncing things, and you did this 3 times, so I do not see these issues as very unusual.

      1. TessSchlesinger profile image93
        TessSchlesingerposted 13 months ago in reply to this

        I synced it with my paypal account about two weeks ago, and then two days ago again.