Comments Confusing - Please Help!

1. 54

   Ann Rountreposted 14 years ago

   I'm new and I left my first comment yesterday.  Today when I logged on I had one comment on one of my hubs.  It was actually listed twice.  I clicked "approve" on the first one.  Then on the duplicate I clicked "deny"  then I hit "delete".  Is that what I should have done?  Why is all of the information still there and still giving me the choice to change it?  In "my account" under "comments" it is set to "unmoderated".  I don't know if that is where it should be set. I also don't know what it means if I change it to one of the other settings "approved", "denied" or "spam".  Also after I replied it looks like it has been approved automatically but the "deny" button is still there.  I have looked for the answers but I must just be looking in the wrong places.  I know I have listed a lot of questions here and I'm sorry.  I am just really confused.

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   1. 72

      AEvansposted 14 years agoin reply to this

      Sometimes all of usbelieve that our comments did not post appropriately, you certainly did do the correct thing by accepting one and denying one, there certainly is not any harm done. FYI: I do moderate my comments to eliminate the spam postings but that is up to the individual.  The deny button will always be there.

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   2. 77

      Shadesbreathposted 14 years agoin reply to this

      You did it right.  Sometimes when you post a comment, it doesn't show up (the screen doesn't change) so you are tempted to hit "post comment" a second time, which often is why the same comment shows up twice.  So, just as you did, just approve one, deny one.  Then, the denied one usually has a second option like "delete forever" or some such.  Go ahead and delete it.
      
      As far as settings go, that's up to you. I leave mine unmoderated.  I'm not afraid of opposing view points, deleting spam isn't that often and totally not hard to do, and I enjoy screwing with the screwballs that show up.  If you don't want to deal with screwballs and spammers or if you don't want people who don't agree with you to give their opinions/argue with your message then moderate.  It's all based on what you enjoy as part of the experience of hubpages.  There's no "right" or "wrong" way.

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2. 54

   Ann Rountreposted 14 years ago

   Thanks AEvans for the reply.  Am I understanding correctly that even though those buttons are visible to me when I look at my hub, they are not visible to visitors?

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   1. 83

      rebekahELLEposted 14 years agoin reply to this

      yes, that is correct.

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3. 0

   Janettaposted 14 years ago

   You can choose to keep or deny any comment you want--for example, if a comment is listed twice. It won't make much sense to keep it, so denying/deleting it makes sense to me. I would've done the same thing
   
   The info on a denyed comment will remain on your hub, but only you can see it when you are logged in. If you deny then 'delete forever' a comment, it will be gone from your hub entirely.
   sort of a fail safe in case you deny a comment you meant to approve.
   
   In general, I advise to keep comments on 'moderate' That way you will be alerted to new comments and can get rid of any that may be offensive or spam right away. A spam comment can fit a number of definitions. For example--a comment left by a nonhubber whose username is actually a backlink is spam. Sometimes these comments say something nice that actually pertains to the hub, sometimes it is something simple like "nice hub" just to get their link on your page. Other times it can be a blatant attempt to send readers to another site. Sometimes, when a hub member leaves many simple comments on hubs such as 'nice hub' they begin to be seen as spam.
   
   Whether you want to keep or delete these comments is up to you.
   
   Your comments will always be automatically approved on your own hubs, but you can always take it away by hitting 'deny'. that way if you decide what you'd said wasn't an appropriate response, you can take it away.
   
   I hope that helps!!

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4. 54

   Ann Rountreposted 14 years ago

   Great advice and information. 
   
   Shadesbreath, I will definitely keep the setting as "unmoderated".  I too like to hear what people have to say and am more than willing to listen to opposing view points as well.
   
   Janetta, thanks for the info. about spam.  I will now be sure to keep my eyes open to that.  Very useful information.
   
   rebekahELLE, thanks for your input and for your answer to my previous posted question.
   
   All of you including AEvans have made this much clearer.

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5. 72

   lorlie6posted 14 years ago

   A fan of mine once 'doubled up' with her comment and asked me to delete the second.

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6. 54

   Ann Rountreposted 14 years ago

   It sounds like this must be a fairly common thing.

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