Are You an Annoying Customer?

Have you ever walked in a store and every sales person walks to the other end of the store?  Have you ever seen sales associates and customers alike roll their eyes when you are in a store?  Have you noticed sales people shake in fear when they see you?  Then you, my friend, are an annoying customer

I know you are wondering, "How can this be?"  Well, I am here to help you.  I've worked in customer service for many years; sometimes I work in stores and sometimes I work in an office.  In any setting, there are customers that will rub workers the wrong way.  If you've noticed sales people and customer service reps trying to avoid you at all costs, then you are an annoying customer.  Let me give you some examples of annoying customers so you can understand where you may be going wrong.

The Chronic Returner

Do you constantly buy items and return them? If you return items to the same store more than twice a month, you are a chronic returner. No one likes a chronic returner. First of all, it ruins the sales tracking system. If you make a major return and do not buy something to replace it, the numbers take a huge tumble in the system. That looks horrible for the sales associates and managers working at that time. Even if you do an exchange, imagine all the effort that went into the whole transaction just to break even? It is a frustrating process for everyone involved. I can't imagine why customers want to constantly take part in this process on a regular basis.   

If you are a compulsive shopper and feel guilty as soon as you get your purchases home, then seek some help. The endless cycle of shopping and returning is not helping you or the stores where you shop. If you never try the clothes on at the store, but instead take them home, you need to find a way to either A) successfully evaluate your size, or B) start using the dressing rooms. Also, it helps to make sure you want the product. Don't just make the purchase thinking you can just take it back if you change your mind. You should not be so indecisive that you are making returns constantly.

I do understand that we all have to return items here and there. I just had to return a vacuum that broke after using it only two months. I know these things happen. Most managers and sales associates fully understand that. Even if a return is time consuming, it is still a necessary retail evil. However, when customers abuse the system and return items all the time, that is a real nuisance.

The Whiner

Do you go into a store and begin complaining to the sales associates about everything? Do you mention things like the store is lacking in your size (even though you are a size 16 shopping in a junior's store), or the temperature needs to be 2 degrees warmer, or the dressing rooms should be a bit bigger, or the store down the other end of the mall has a better sale, or your coupon ran out 4 days ago, or on and on and on?

If you frequently visit stores at the mall with that kind of attitude, you are going to clear the floor as soon as you walk in. I know it is great to have a captive audience (thank you, by the way, audience - if you are still reading this) but sales people are trying to do their jobs. No one wants to hear your complaining unless they are allowed to chime in with you.

Source

The Needy Customer

The needy customer always needs more than you are able to give her.  If there is a beautiful blouse in the store, she wants the blouse but wants one from the back since she can tell other customers have already touched this particular blouse.  If she likes a pair of shoes, but no shoes are available in her size, then a sales person needs to call every store in the state to find the shoes.  If none are available, then she wants to order a pair, but the delivery should be instant and free.  If a customer has bags from another store, then surely a sales person should be free to take those bags and personally watch them instead of helping other customers.  A customer would love to try the new lotion in stock, but needs a sales person to rub it on her feet first.  OK, I totally just made that one up, but I would not be surprised to hear that has happened in stores.

The point I am trying to make is no one likes a needy customer.  Sometimes customers are feeling a little down about their own life and think they will feel better by making ridiculous demands.  Maybe customers don't realize this, but yes, sales associates have feelings, too!  By demeaning a sales person or being a demanding jerk, it does not make you superior.  Instead, it makes you an annoying customer that no one wants to help. 

The Indecisive Dude

Are you the type of person that gets in line at a restaurant and when it is your turn you just can't decide? You are the indecisive customer! You are holding up the line.

When you are in line to get anything or on the phone placing an order, please have an idea what you are getting. It makes everything go smoother. What you may not know is you are holding others up and maybe they've already made up their minds. Please keep in mind, you are not making a major decision. This will not change your life or the world in a dramatic way. Please tell the person behind the counter what you want on your burger and we can all move on with our lives.

An Annoying Survey

Are you an annoying customer?

See results without voting

ATTENTION: This Hub is Closing in 15 Minutes

Of course, all good things must come to an end. That means every store must close. Every office must shut its doors. Every restaurant eventually stops taking customers. If you are the type of shopper that likes to hit the stores just as they are about to close - just stay home .

At the end of the day, everyone is working to tidy up their work area just so they can go home. Most customers don't know this, but a lot of stores have crazy standards and no one on the closing shift can leave until those standards are met. I've seen customers destroy in 5 minutes what took me 30 minutes to fix. It is a terrible moment in the life of anyone in customer service.

Also, don't call an office 5 minutes before it is closing either. It is likely the office is running reports and your call is slowing down the whole process. You know how happy you are when you get to leave work? Well, so is the rest of the world. Don't walk into any place that is just about to close and think that you will get great customer service. The person waiting on you has worked hard, is probably tired, and is going to try to get you in and out as fast as humanly possible.

As for this hub, it is also closing time. I hope you've learned something about customer service and I hope you will work towards being an awesome customer.


Copyright ©2011 Jeannieinabottle

More by this Author


Comments 27 comments

scall profile image

scall 5 years ago from Ottawa, Canada

I have worked a little in Customer Service but long enough to say you hit the nail on the head! What a great topic and well written too! I enjoyed it thanks!


Jeannieinabottle profile image

Jeannieinabottle 5 years ago from Baltimore, MD Author

Thank you so much for the comment. After years in customer service at least I have some interesting stories to tell.


Jeanastra 5 years ago

Nicely done! I worked in retail for 12 years and have experienced all of these types.


Jeannieinabottle profile image

Jeannieinabottle 5 years ago from Baltimore, MD Author

I feel your pain, Jeanastra. I wonder sometimes if customers don't realize how annoying they can be, or if they do know, but just don't care. Either way, I wish some of them would read this hub.


mistyhorizon2003 profile image

mistyhorizon2003 5 years ago from Guernsey (Channel Islands)

Totally get this. I used to work in petrol stations, and nothing was more annoying than sorting out the float for the next shift, then running your till down to virtually no change, when at the last minute a taxi/cab driver would come in and insist on paying his fuel bill mostly in coppers and other small change. It didn't matter when you said, 'I don't have to accept over 19p in coppers, and I have just run my till down ready for shift change', the attitude was simply, 'tough, take it or I am walking out without paying'. Grrrrr, I can see how random murders are committed sometimes.


Jeannieinabottle profile image

Jeannieinabottle 5 years ago from Baltimore, MD Author

Yes! I don't get it with some customers. I used to have a chronic returner that would come to the store early in the morning to return clothes and expect a cash refund. I finally couldn't take it anymore and told her, "I don't have enough cash to give you. When you do this once a week, you take away my cash for my other customers." She started returning her items later in the day and less often. I know I wasn't supposed to tell her that, but sometimes people need to know they are annoying.


Lady Blah Blah profile image

Lady Blah Blah 5 years ago from South Carolina

Love it! I'm probably an annoying customer myself at times, but at least I'm not on the list, haha.


Jeannieinabottle profile image

Jeannieinabottle 5 years ago from Baltimore, MD Author

Thanks Lady Blah Blah. I think everyone can be an annoying customer sometimes. I am the coupon lady, so I know I have my moments, too.


CarissaHolly profile image

CarissaHolly 5 years ago from Argyle, Texas

Oh jeepers, I know that the C&B chronic returner was who you had in mind!!


Jeannieinabottle profile image

Jeannieinabottle 5 years ago from Baltimore, MD Author

Hahaha... I knew if you read this hub you would say that, Carissa. Of course, you are right.


Sunnyglitter profile image

Sunnyglitter 5 years ago from Cyberspace

As someone who has worked in customer service, retail, and fast food, I laughed hysterically. Customers used to drive me nuts.


Jeannieinabottle profile image

Jeannieinabottle 5 years ago from Baltimore, MD Author

I am glad you enjoyed it. Customer service is never easy. You can tell some people have never worked in retail or in any type of customer service job based on how they treat sales people.


bwhite062007 profile image

bwhite062007 5 years ago from East Coast

Loved this hub! I am hoping my "annoying" customers read it and get the hint. I have worked in retail for a long time now and this hub was spot on! One I might add though is those customers that like to come in the last day of the sale wanting all the sale items in quantity that are already sold out. Then they get angry and wanting rain check after rain check. I just love those customers. Great hub!


Husky1970 5 years ago

You hit the nail on the head with this hub,Jeannieinabottle. My retirement jobs happen to be in customer service and, although I do not work in a store, I can clearly relate to your stereotypes. In fact, my long career in public education was also very customer service-like. And a hub on effective vs. annoying parents might be interesting.

It always pays to see what your attitude must look like from the eyes of those you trying to help you. Excellent hub. Voted up and useful.


Cloverleaf profile image

Cloverleaf 5 years ago from Calgary, AB, Canada

Hi Jeannie, I think I'm quite a low maintenance customer, although I come across some of these types through my job so could relate! Thanks for the hub, voting up :-)


RealHousewife profile image

RealHousewife 5 years ago from St. Louis, MO

Jeannie - I hate returning things - ill often wait until it's too late and either give it away or let it hang in the closet with the tag:). I think it takes a special person truly to work in customer service - without actually assaulting or killing someone.

I've been behind Mr. Indecisive before - a few times. I have to hold my arms together real tight so as to stop myself from slapping the back of his head! Lol. Can you tell I'm a homebody? Funny, funny hub!


JessShow profile image

JessShow 5 years ago

Jeannie - I love this article. My Mom has worked in retail for years and I couldn't believe the way some customers act. On top of everything you said, she had a big problem with customers throwing things all over the ground and such and this happens everywhere too. I just don't understand some people's manners. If you have ever been taught to clean up after yourself then do it! Stores are not your bedroom. Everytime I go into a store and I pick up something I don't need, I always return it back to where it was.


Jeannieinabottle profile image

Jeannieinabottle 5 years ago from Baltimore, MD Author

Wow! I can't believe this hub has gotten this many comments! Thank you!

bwhite062007 - Yes, that is true. The people that believe all the sale items should be there until the last possible second are expecting a little too much. The early bird gets the worm!

Husky1970 - I think you should write a hub about effective vs. annoying parents. It sounds like an interesting topic. Even though I ordinarily don't deal with children or their parents, I know the type of parent you are talking about. Their child can do no wrong and is entitled to nothing but the best!

Cloverleaf - Glad to hear you are a low maintenance customer. I think anyone that works in customer service for too long tries to be low maintenance.

RealHousewife - I rarely ever return anything. I just hate standing in lines. I also know it is a nuisance for the customer service reps. My parents are actually "chronic returners" and I've all but begged them to stop. I think when someone is retired, they just have the free time to stand in lines. Sigh!

JessShow - Thank you! I know what you mean about people dropping things all over the place. I can't stand it at the grocery store when some changes their mind about an item like ice cream, and just leaves it on a shelf somewhere. Ummm... that is going to melt! What a waste of food and how selfish! Maybe that should be my next hub!


TattooKitty profile image

TattooKitty 5 years ago from Hawaii

Great hub! Shoppers need to know that a little positivity goes a long way! You can't expect to get great customer service if you lack in courtesy yourself! Thanks for reminding everyone that the shopper isn't always right!


Jeannieinabottle profile image

Jeannieinabottle 5 years ago from Baltimore, MD Author

Thanks for the comment. I think you hit the nail on the head - you can't expect great customer service if you lack in courtesy yourself. Many people don't get that. They think they can be rude, but you are going to go out of your way to be nice. Nope.


nybride710 profile image

nybride710 3 years ago from Minnesota

After reading this, I think I'm the ideal customer! I do have a friend who frequently returns things because shopping is kind of a hobby for her. She should know better after working in retail in high school and college.


Marcy Goodfleisch profile image

Marcy Goodfleisch 3 years ago from Planet Earth

Uh-Oh. Runs to the mirror and looks closely . . . yep, possible candidate for "guilty" verdict. I am not rude, but I am firm about my rights (I pay the money, they give the service and provide the goods, right?). So I do get assertive. And I get firm about it if needed. Not sure if I am considered annoying, though.


Jeannieinabottle profile image

Jeannieinabottle 3 years ago from Baltimore, MD Author

nybride710 - Excellent! Ah, the frequent returners drive me nuts. I hate to say this, but my own mother is a chronic returner. I've tried to have an intervention about it, but it has not worked out. Thanks for your comment!

Marcy Goodfleish - Uh-oh. Being an assertive customer does not make you annoying. This is especially the case if the person waiting on you happens to be annoying. The annoying customers go too far and expect more than just good service. Thanks for checking out my hub!


Kevina Oyatedor profile image

Kevina Oyatedor 3 years ago

I used to work at a Victoria's Secret and there were annoying customers like that. I try to avoid doing things like that whenever I go shopping. Great hub.


Jeannieinabottle profile image

Jeannieinabottle 3 years ago from Baltimore, MD Author

I'll bet Victoria's Secret was a tough place to work, too. I interviewed there once and it was too much for me! I can imagine you had to deal with some pervy guys, too. Shesh! You are a brave person!

Thanks for checking out my hub and thanks for the comment!


everymom profile image

everymom 3 years ago from Massachusetts

Voted up, useful, funny and awesome! Also tweeted! Thanks for this well-written Hub; the tone was just-right, too: informative and revealing but in a loving way! I used to work in retail and have come across all of these, too. But, recently, I've also noticed a cultural shift in how customer service reps treat their jobs and their customers: not very well (perhaps these new reps are the children of the above types of annoying customers?!). So, I've made it my mission to compliment those people (young, middle-aged or older) who give great customer service, and then I have a quick word with the manager. We focus so much on negatives in our culture, and move so quickly, that I just think it's time to reward people for the good they do!


Jeannieinabottle profile image

Jeannieinabottle 3 years ago from Baltimore, MD Author

I have also noticed some customer service reps are very impatient or rude now, too. I think it is a lack of training, lack of job opportunities, and lack of hours/money because of the economy. There are people working in customer service now that would have never dreamed of doing that as a career if they were not desperate. I would love for this economy to get back on its feet again so people are not as stressed and rude in general.

Thanks for your comments and thanks for sharing my hub. I am happy you liked it so much!

    0 of 8192 characters used
    Post Comment

    No HTML is allowed in comments, but URLs will be hyperlinked. Comments are not for promoting your articles or other sites.


    Click to Rate This Article
    working