DNS Problems

1. STAFF

   pauldeedsposted 15 years ago

   We've run into some DNS problems with the hubpages.com domain today, starting around 5am pacific time.  Everything should be on it's way back to normal, but you may see intermittent problems the rest of the day as the incorrect settings are gradually flushed from DNS caches around the globe.   If you are having trouble editing a hub or moderating comments, it may be best to just wait a few hours and try again.  Sorry about the inconvenience.

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   compu-smartposted 15 years ago

   Thanks Paul for the notification.

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      Paragliderposted 15 years agoin reply to this

      I'm in a funny place, internet-wise, in Qatar where everything is censored and cached, so it's probably not typical, but for a few hours the hubpages domain was defaulting to a godaddy page. Seems OK now, though!

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         relacheposted 15 years agoin reply to this

         According to GoDaddy, today was the day that the HubPages domain renewed/expired based on it's registration date.
         
         I figured with all the excitement around Paul Edmondson presenting at Web 2.0 on YieldBuild a few days ago, someone forgot to pay the bill.

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            spudsposted 15 years agoin reply to this

            Yikes what would we have done if the Hubpages domain expired!

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   Dorsiposted 15 years ago

   Freaked me out for sure! I wasn't sure what was going on- and it looked like the reg was good till 2010 so I thought it was the the guys in the black helicoptors! lol....

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   relacheposted 15 years ago

   If you look closely Dorsi, you'll notice the domain registration was last updated today.
   
   At 7:53am Pacific time today it read
   
   

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      Dorsiposted 15 years agoin reply to this

      OK I looked about an hour ago- and I all I saw was the update. Thanks for pointing that out. Smart bunch we have here!!

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   William F. Torpeyposted 15 years ago

   I thought the world was coming to an end. I couldn't get onto HubPages all day. I just got it back a few minutes ago. I even tried emailing HubPages but there was no way to contact anyone because my emails were denied as well as access to the site. It sure is nice to have Hubpages back.

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      compu-smartposted 15 years agoin reply to this

      What do you think the guys n gal;) of Hubpages were going through with those problems, let alone us!!

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   Betty Jo Pettyposted 15 years ago

   Glad I missed that. 
   
   Good news to hear HubPages is just fine.

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      adelacuestaposted 15 years agoin reply to this

      Good for you, I was unable to log in since two days ago. I just checked this morning and glad 'this' was back.

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   darksideposted 15 years ago

   I was blissfully unaware and asleep.
   
   Good to see that everything is running smoothly for now (except the fact that I'm seeing a lot of missing avatars).

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   Karen Ellisposted 15 years ago

   I thought something was up.  Glad it's fixed - I'd miss hubpages if it just suddenly fell into a black hole.

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   Earl S. Wynnposted 15 years ago

   Haha, kinda shocked me too! I'm glad that "fun" is over and we can go back to hubbing! Yeah!

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    compu-smartposted 15 years ago

    Like everything in life, we take everything for granted and expect everything to be  ready and  available until  stuff starts hitting the fan!! very messsy and very unpleasant........

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    Shirley Andersonposted 15 years ago

    Ah, that's what it was.  I wasn't sure how concerned to be.  If it happens again, I'll know not to worry about it.

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    LdsNana-AskMormonposted 15 years ago

    Oh my gosh...  I just got back from a two and a half week vacation and went to sign-on and BAM!  Where has HP gone?
    
    I am pleasantly relieved:-)  Nice to be back and know that I can now get back up and running.
    
    I was only able to check and approve comments briefly while on my cruise, etc...  so I am anxious to get back into the groove of things.
    
    tMDg
    LdsNana-AskMormon

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    SunSevenposted 15 years ago

    Does this really affect an international(someone outside US) hubber?

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    raymondphilippeposted 15 years ago

    I was seeing godaddy's domain parking page instead op hubpage's familiar one. Had me worried for an hour or so. Glad the problem was solved quickly.

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    knolyourselfposted 15 years ago

    I foir one cannot get into hubpages using 4 different browsers. My DNS is blocked.
    Had to use an anonomous proxy server to get in here. May need instructions on
    how to fix this if it is indeed the problem and if it applies to others. May need to be
    sent by email for those who do not know to use anonomous proxy. Seems there was
    a SQL Injection attack. Not sure this applies to here but here is address:
    http://blog.wired.com/monkeybites/2008/ … datab.html

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    Mishaposted 15 years ago

    knol, if you are using windows try to type "ipconfig /flushdns" into the run or command prompt. And hit enter of course
    
    That may help
    
    PS And if you are using a router with dynamic DNS server, you may want to flush it, too

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    knolyourselfposted 15 years ago

    Thanks for the tip Misha. I don't use microsoft. But I suppose I could turn my system modem off and on and that would give me a new dns as you say. But not concerned about my individual problem, but rather that of others who don't get the help I do. If you get any definitive word on the precise problem maybe pass it on. Thanks.

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       Dorsiposted 15 years agoin reply to this

       Hmmm this makes me wonder if I'll be down again once I go home. I'm posting from my shop right now and not having any problems.
       
       

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18. STAFF

    pauldeedsposted 15 years ago

    Here are some instructions for flushing your cache on other platforms, just in case.  Everything should be normal again now, at least for internet service providers that have properly configured DNS servers (that honor TTL cache expiration times).  We shouldn't run into this particular problem again for at least 2 years (and hopefully not then either )

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       Mark Knowlesposted 15 years agoin reply to this

       That help?

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    darksideposted 15 years ago

    Excellent! I can see peoples avatars now!

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    AskSusanPetersposted 15 years ago

    Ok, I'm getting a little nervous with this whole HubPages thing.  I sent an email to HubPages on Sunday who quickly answered my questions about the site being down.  In the email I was told to check back here for any updates on the DNS problems.  I'm not seeing any new information since Paul posted his comments two days ago.  I still have trouble accessing HubPages and I keep getting an error when I try to publish new work.
    
    Could we have an update, please?
    Susan Peters
    
    PS.
    I see I didn't read through all the messages posted here when I sent the request for an update.  FYI - followed the instructions and still having trouble from time to time.

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    1. STAFF

       pauldeedsposted 15 years agoin reply to this

       The way DNS works, the only thing we can do is wait for the bad data to clear itself from all the downstream DNS servers.  I believe most people's access to HubPages was back to normal by Sunday afternoon or Monday morning.  However, there may be a few stubborn DNS caches that cause intermittent problems for a little while longer.

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    Marye Audetposted 15 years ago

    YAY!

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    2patriciasposted 15 years ago

    Glad to have you back on-line!  It was a bit startling this morning to get the GoDaddy page.  Still, it was reassuring that even IT people have problems with their websites - not just us little tadpoles.

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    Susan Ngposted 15 years ago

    Phew!  (wiping sweat off brow)  That was scary.  So glad hubpages is back up.

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    SweetiePieposted 15 years ago

    This happened to me earlier yesterday where I would come to a parked domain and then retry hubpages a few minutes later.  It is good it has been fixed.

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    robie2posted 15 years ago

    Thank God!!!! I finally can get onto Hubpages and find out that it wasn't me( my first thought of course)'ve been getting that parked domain on godaddy for two days now and am in severe hubpages withdrawal. I thought it was a virus or gremlin in my computer and have been running every scan known to man( kept coming up with lots of adtrackers from something called casalemedia.com but nothing else--whew. Almost sent an email to the team last night but decided to wait till this morning and here we are--everything fine I guess. I have Windows Vista on my new laptop and am still a bit shaky with it. I'm not going to try flushing anything since I don't know what I am doing. Is that OK? I've just been through major computer meltdown with my old setup and am a bit gunshy--also as you can tell I am a bit technophobic. Is it OK if I don't flush?(hmmmm that sounds a bit odd LOL)

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    Susan Ngposted 15 years ago

    Haha!   My first thought was that my browser had been hijacked.  I googled "what happened to hugpages?", found that really scary page about hubpages being gone on squidoo and almost had a heart attack.

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       robie2posted 15 years agoin reply to this

       me too me too--almost had a heart attack.  Not a good thing to do to a hubaholic LOL

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    chantelg4posted 15 years ago

    I was in shock this morning, glad to know it wasn't just me! Glad everything is up and running

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    knolyourselfposted 15 years ago

    Back to normal here with no flushing. Thanks. Interesting experience.

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    daflaposted 15 years ago

    I got a lot of Tweets about Hubpages being down.  It was scary, for sure!  Hey, you need to put that domain name on auto pay or something!

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    dojimonsterposted 15 years ago

    Wow...I thought it was only me. But i was wondering...how come it was parked? why it wasn't some other message. I mean to be able to park a domain at godaddy, you need to configure something out, and you have to pay for it too?
    
    Well, never mind. Im just glad that HP is back to normal 

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