customer service tips for moving company

  1. profile image44
    easymoneymethodsposted 8 years ago

    customer service tips for moving company

  2. bosshawg503 profile image53
    bosshawg503posted 8 years ago

    Here are a couple of tips that will help

    Make customers feel important and appreciated. Treat them as individuals. Always use their name and find ways to compliment them, but be sincere. People value sincerity. It creates good feeling and trust. Think about ways to generate good feelings about doing business with you. Customers are very sensitive and know whether or not you really care about them. Thank them every time you get a chance.

    On the show floor be sure that your body language conveys sincerity. Your words and actions should be congruent.

    # Help customers understand your systems. Your organization may have the world's best systems for getting things done, but if customers don't understand them, they can get confused, impatient and angry. Take time to explain how your systems work and how they simplify transactions. Be careful that your systems don't reduce the human element of your organization.

    # Appreciate the power of "Yes". Always look for ways to help your customers. When they have a request (as long as it is reasonable) tell them that you can do it. Figure out how afterwards. Look for ways to make doing business with you easy. Always do what you say you are going to do.

    # Know how to apologize. When something goes wrong, apologize. It's easy and customers like it. The customer may not always be right, but the customer must always win. Deal with problems immediately and let customers know what you have done. Make it simple for customers to complain. Value their complaints. As much as we dislike it, it gives us an opportunity to improve. Even if customers are having a bad day, go out of your way to make them feel comfortable.

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  3. jossecarr profile image61
    jossecarrposted 7 years ago

    Tell your customers about the things you can do and not you can't do. Let your customers talk, do not interrupt while they in the middle of what they are trying to point out. Be nice and call your customer by their name. When they are angry just say sorry this will give relief.