Is Good Customer Service Realistic?

Jump to Last Post 1-10 of 10 discussions (11 posts)
  1. brittvan22 profile image81
    brittvan22posted 6 years ago

    Is Good Customer Service Realistic?

    Is it ok to be disrespected as a valued customer?

  2. profile image0
    Starmom41posted 6 years ago

    no, customers have the right to be respected and treated well.

  3. Time2Spare profile image60
    Time2Spareposted 6 years ago

    be a valued customer or not, you have to be respected by the mere fact of being a customer. If at any moment you feel you have not been treated well, or being disrespected, you are free to tell them this. After all "Customer is King".

  4. mommahottness profile image53
    mommahottnessposted 6 years ago

    I worked in Retail for many years. I worked for a large company that treated its employees very badly. My work week was often 60 hours.
    That said NO it is never OK to treat another person with disrespect. The only reason why I stayed in the position as long as I did was because I Loved the customers.  I ran a Lingerie department.  I was as good as I could be to the customers out of respect for them. Not as a favor to my employer. I think that is Businesses treated their employees better then the level of customer service would go up. I would never support a business with poor customer service

  5. Georgie Lowery profile image95
    Georgie Loweryposted 6 years ago

    I worked for an outsourcing company on their AT&T contract. At the time (the mid-nineties), we could get fired for being rude to a customer in any way. And I don't mind telling you that I got called every name in the book (and some that weren't) by customers who we angry about their bills even though they knew that I had nothing to do with that bill. It wasn't fair in the least to have to answer a string of expletives from the customer by "I apologize." If I wanted to keep the job, it's what I had to do. I "accidentally' dropped a call more than once, and realized that I wasn't cut out for that job. I have too much of a temper.

    I think that people should understand that they need honey if they want to catch flies, not vinegar. This goes for customers and employees both. It wouldn't be fun for a customer to go into a rant over the phone, aggravate the employee so badly that they terminate the customer's service and quit their job. Trust me when I tell you that I wanted to do that more than once.

  6. brittvan22 profile image81
    brittvan22posted 6 years ago

    I have had the worse time adjusting to living in the rural south and alot of times because there is one primary solitary company they treat customers like their nothing. The lady told me, You ain't in Atlanta no more, welcome to the South! (very rudely.) I thought this is unacceptable and I don't care where I am rural or urban, city or country I demand respect or I will go to the landfield and report you to your boss. Really was disappointed in the idea of customer service.

    1. profile image0
      Starmom41posted 6 years agoin reply to this

      maybe it's that one particular person, the one company, or even that area, but doesn't sum up "The South" entirely...  I lived in a couple of southern states, & general disrespect/rudeness wasn't a common thing.  maybe she's actually from Iowa!

  7. ambrking profile image40
    ambrkingposted 6 years ago

    It is never okay to disrespect a valued customer. However, we need to understand both side of the story, did the customer do something for her to be disrespected? if yes, then, maybe she deserve it. However, if she did not do anything, that is a big no no and business owners should be alerted of this.

    I still believe that good customer service is possible. I work in a BPO company and we make sure that we provide excellent customer service each time. Look at Zappos, they are also one example that proved good customer service is real and is achievable.

  8. Suzie HQ profile image95
    Suzie HQposted 6 years ago

    Of course not, never. I  have 20+ yrs of retail management, and it is the key area of  focus for me and teams i have worked with. Standards in general i found not acceptable in the retail business of today. Customers are vital to the success of such a business and if you show a lack of respect to your clientele, the word of mouth jungle vine will be rampant!

  9. profile image0
    LikaMarieposted 6 years ago

    No, I don't think it's okay to be disrespected as a valued customer.  Professionalism would require that staff and employees understand that paying customers is what makes their pay checks.

    Of course, there's a limit to what they can handle, so if they think that a customer is rude, they have a right to firmly but respectfully state to not talk to them in a certain way, but still keep professional by striving to make it right to the customer.

    On the other hand, I know so many people that don't know how to treat other people...  It's nuts.

    I work as an aid, and while not everyone can like me, I can assure you that I have a 99% success rate with clients.  It's because I treat them as people, and as a guest coming into their homes to take care of them, well, I try to remember that these are people with families.  If this person were MY parent, aunt or uncle, then how would I want their aid to treat them?  That's how I do it.  So, of course it's not perfect.  Sure, I may make small mistakes,  but, I correct what I do, and if I'm in a bind, I'll still get to air my grievances, if the situation comes up, and because I do have good customer service, then I'm taken seriously about a gripe.

  10. bn9900 profile image71
    bn9900posted 4 years ago

    No, but on the other hand as a customer, should you disrespect the agent of that company? No, you should not.

    I am an independent contractor for an outsourcing company on their AT&T contract, just like Georgie and I will tell you this, If you are rude to me, demanding I do this or that, you will not receive the top notch care, but on the other hand, say please thank you, ask how my day is, and explain why you are calling calmly, I might just help knock off a little more off your bill, Be nice to the rep and we will bend over backwards, be rude and we will not be rude, but be straight forward, and more than likely play it by the book,

 
working

This website uses cookies

As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://hubpages.com/privacy-policy#gdpr

Show Details
Necessary
HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
LoginThis is necessary to sign in to the HubPages Service.
Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
AkismetThis is used to detect comment spam. (Privacy Policy)
HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
Features
Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
MavenThis supports the Maven widget and search functionality. (Privacy Policy)
Marketing
Google AdSenseThis is an ad network. (Privacy Policy)
Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
Index ExchangeThis is an ad network. (Privacy Policy)
SovrnThis is an ad network. (Privacy Policy)
Facebook AdsThis is an ad network. (Privacy Policy)
Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
AppNexusThis is an ad network. (Privacy Policy)
OpenxThis is an ad network. (Privacy Policy)
Rubicon ProjectThis is an ad network. (Privacy Policy)
TripleLiftThis is an ad network. (Privacy Policy)
Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
Statistics
Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)