Do any of you do site specific customer satisfaction surveys?
I used to see them only every once in a while, but now they're popping up everywhere. I guess everybody wants some feedback. Do you answer the questions? Do you only answer them if you're mad? Are you honest when you answer them?
Yes, I do them quite often, though if I am busy, I just delete them. I often answer them when I have been pleased and yes, I try always to be honest and truthful. My reason is that it helps the person asking to improve and that will help me in the future.
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