If you are looking at Airlines in America then these results are from a study of 10,000 customers that was only released 2 days ago.
Southwest Airlines 71%
Alaska Airlines 65%
Delta Air Lines 63%
American Airlines 62%
United Airlines 61%
JetBlue Airlines 60%
AirTran Airways 56%
US Airways 52%
http://aviationblog.dallasnews.com/2014 … ines.html/
On the international stage then Skytrak ratings given an idea of overall performance (includes customer service), their 5 start airlines are: ANA, Asiana, Cathay Pacific, Hainan, Malaysia, Qatar and Singapore airlines.
My personal favourite are British airways. They have always treated me well (unlike Virgin Atlantic who I when there was a problem didn't seem very adept at balancing sorting out the problem and considering the customers needs). A friend of mine was stuck in New York due to a bad storm a couple of years ago, British airways put him up in a 5 star hotel for 3 days with generous money for food whilst they sorted out all of the backlogs until he could catch a flight back to the UK.
by Jennifer Arnett3 years ago
Which airline has the best customer service?
by mayhmong4 years ago
The Best and Worst Customer Service experience you ever had!
by Charlu5 years ago
What's the best customer service you've ever received what company was it and how did they help?
by bueler6 years ago
Which country has the best costumer service?So tired of getting the run around here with customer service in the U.S. I am sure there are countries with better customer service standards that we could really learn from.
by Simone Haruko Smith4 years ago
What are your tips on providing great customer service and satisfaction? (Weekly Topic Inspiration)Like it or not, all of us both give and receive customer service. What is it that differentiates fantastic customer...
by Sammy Koskei5 years ago
Engineers are the best customer service people,what is your views concerning this?How to you rate in solving problem?What about creativity?How fast to they response to the problem?
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