Which airline has the best customer service?

  1. Availiasvision profile image83
    Availiasvisionposted 3 years ago

    Which airline has the best customer service?

  2. lbsf1 profile image82
    lbsf1posted 3 years ago

    If you are looking at Airlines in America then these results are from a study of 10,000 customers that was only released 2 days ago.

    Airline                                        Score   
    Southwest Airlines                      71%                 
    Alaska Airlines                            65%     
    Delta Air Lines                            63%           
    American Airlines                        62%     
    United Airlines                            61%         
    JetBlue Airlines                           60%   
    AirTran Airways                          56%     
    US Airways                                 52%     

    http://aviationblog.dallasnews.com/2014 … ines.html/

    On the international stage then Skytrak ratings given an idea of overall performance (includes customer service), their 5 start airlines are: ANA, Asiana, Cathay Pacific, Hainan, Malaysia, Qatar and Singapore airlines.

    My personal favourite are British airways. They have always treated me well (unlike Virgin Atlantic who I when there was a problem didn't seem very adept at balancing sorting out the problem and considering the customers needs). A friend of mine was stuck in New York due to a bad storm a couple of years ago, British airways put him up in a 5 star hotel for 3 days with generous money for food whilst they sorted out all of the backlogs until he could catch a flight back to the UK.