If you are looking at Airlines in America then these results are from a study of 10,000 customers that was only released 2 days ago.
Southwest Airlines 71%
Alaska Airlines 65%
Delta Air Lines 63%
American Airlines 62%
United Airlines 61%
JetBlue Airlines 60%
AirTran Airways 56%
US Airways 52%
http://aviationblog.dallasnews.com/2014 … ines.html/
On the international stage then Skytrak ratings given an idea of overall performance (includes customer service), their 5 start airlines are: ANA, Asiana, Cathay Pacific, Hainan, Malaysia, Qatar and Singapore airlines.
My personal favourite are British airways. They have always treated me well (unlike Virgin Atlantic who I when there was a problem didn't seem very adept at balancing sorting out the problem and considering the customers needs). A friend of mine was stuck in New York due to a bad storm a couple of years ago, British airways put him up in a 5 star hotel for 3 days with generous money for food whilst they sorted out all of the backlogs until he could catch a flight back to the UK.
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