What's the best customer service you've ever received what company was it and how did they help?
My best customer service experience was when I purchased our Hyundai Sonata. The sales representative was friendly and knowledgeable about the vehicles they sold. I made an offer and they accepted the offer with no haggling. I spent a total of three hours between the two visits to the dealership. Every other dealership I visited kept me there for three hours each time I went and they repeatedly refused my offers and intentionally tried to mix the numbers up to increase their profits. Marhoffer Hyundai of Green. Just outside of Akron Ohio.
On a virgin train recently I was trying to get a coffee and couldn't pay as I had no cash, and they had recently stopped taking cards.
Rather than go without, they understood my situation and gave me a coffee. No hesitation, or asking the manager etc., just great example of good customer service.
I never thought I would say this, but it was with an AT&T telephone service rep. My son was having a problem with his phone and he lives with the phone glued to his ear. Instead of trying to sell me an Iphone or Android, she suggested another Blackberry because of the available upgrade price, the ease of transferring the data and the fact that my won, who is virtually blind, can adjust the type on the screen to almost any size he wants. She explained the problems of going to an Iphone, (the Iphone 4 was on sale for 99 cents) but transferring data from the proprietary RIM product to the proprietary Apple product would had been a nightmare--doable, but still a nightmare. Usually, my encounters with the phone company are less than pleasant.
by Jennifer Arnett 4 years ago
Which airline has the best customer service?
by mayhmong 5 years ago
The Best and Worst Customer Service experience you ever had!
by xuniperx 3 years ago
If you've worked in customer service what's the craziest thing you've seen/encountered?Would you mind if I shared it on my website? (retailworkerconfessions.com). Let me know and whether to put a name to the post or leave it anonymous....
by bueler 8 years ago
Which country has the best costumer service?So tired of getting the run around here with customer service in the U.S. I am sure there are countries with better customer service standards that we could really learn from.
by Simone Haruko Smith 6 years ago
What are your tips on providing great customer service and satisfaction? (Weekly Topic Inspiration)Like it or not, all of us both give and receive customer service. What is it that differentiates fantastic customer service from mediocre customer service? What mistakes have you seen or made? How can...
by Susan Zutautas 5 years ago
Do you find that customer service has diminished drastically in the past ten years?
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