The Best and Worst Customer Service experience you ever had!

1. 74

   mayhmongposted 16 years ago

   The Best and Worst Customer Service experience you ever had!

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2. 71

   Treasured Pastsposted 15 years ago

   Worst- checking into a swanky hotel in downtown Seattle, Took half an hour to check in because the front desk person kept getting phone calls and directing their limos to different locations!!
   
   Best- Gotta go with a small pub in Biggleswade England. My eleven year old daughter tried to order pancakes for breakfast. The chef came out and apologized because he did not know how to make American pancakes. He could, however make crepes. When my daughter said it was OK, he asked her if she knew how to make them. She said yes, so he took her to the kitchen and had her show him how.
   The next morning he brought out a beautiful plate of pancakes which mt daughter thanks him for with a big smile. After he left she leaned over to ne and whispered " Dad, I really didn't want pancakes this morning'"

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3. 61

   Valerie Fposted 15 years ago

   Worst would be a toss-up between being lied to by front desk about whether their hotel hosted the convention I planned to attend, and the time when some poor victims of an elevator malfunction called front desk for help. I was right there (trying to take care of the fact that I'd been given the wrong room) and heard with my own ears the lady tell them that she was just too busy and they'd have to wait. I had to tell this lady that her priorities were all wrong. I could wait. They couldn't, and I'd have one more important thing to complain about if she didn't call maintenance right away.
   
   I found out later that the people in that elevator were stuck for 20 minutes. Heaven help this claustrophobe if I were among them, because I knew front desk wouldn't.
   
   For some reason, when I travel, I get the best and most personable service at some of the cheapest hotels.

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4. 77

   buckey777posted 15 years ago

   Funny I find this question today because I made a hub about some bad experience today. The link for my worst Customer service is here http://hubpages.com/hub/Valentine-Kebar … ction-scam it isnt tailored around this question but you will get the idea why.
   
   The best customer service is usually when I go anywhere local. It just seems we carry a sticker on our forehead that lets people know these people are local or from somewhere else. If your local treat em well, if there not from here chances are we won't see em again.

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5. 54

   Diamondstarposted 15 years ago

   I think the best customer service I have ever received was at the Alexander Hotel in South Beach,Miami. These make you feel very welcome, & bend over backwards to insure that all of your needs are met. Very warm & friendly people.
   
   I believe the worst customer service was at (name omitted), a popular steakhouse chain. I ordered prime rib, & it came out really bad. It was border line, rotten. I sent it back to the kitchen & they told me it was a new cut, all they did was put au jus on it. I couldn't believe it.

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6. 0

   mariyammaposted 15 years ago

   Worst Customer Service is given by mobile companies and Best service is given at Hotels

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7. 84

   mikicagleposted 14 years ago

   I am a teacher and went into a local Walgreens last year before school started because they had pencils advertised for 8 cents per 12 pack. My students always run out of pencils and very few of their parents restock them so I planned to buy 20 packages to have on hand later in the year. I took them to the register and the lady behind the counter informed me that there was a limit of 10 packs per customer. I seperated out 10 packages and asked the woman if she would mind if I left the others on the counter so my husband could come in and purchase them for me. She became extremely nasty and said, "I don't know why we bother to set limits on things-people like YOU never follow the rules!"  I had never seen this woman before and was completely shocked by what she said. I had already paid for the first 10 packages and politely asked her for my money back-then told her that she could take her pencils and shove them somewhere I won't repeat.
   
   I went home and contacted both the manager of the store and Walgreen's corporate office. Within a week I had a CASE of pencils as well as a gift card for $25.

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8. 51

   John Cameronposted 11 years ago

   iUniverse is a company that is supposed to help people self publish their books.
   
   They have a legion of people who's jobs are not to help you but to get more money from you.
   
   John Cameron
   http://www.rock-solid-business-coach.com/

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