Loosing temper on client

1. 62

   pisean282311posted 14 years ago

   has anyone lost temper on client?

   replyreport
2. 61

   packerpackposted 14 years ago

   We all do, the question is how many of us have vented it on em?

   replyreport
   1. 62

      pisean282311posted 14 years agoin reply to this

      @packerpack ya vented on them is what i meant..

      replyreport
3. 61

   tobey100posted 14 years ago

   Since my clients are criminals I get to vent on them all the time.  Great stress relief.  Being in law enforcement when you spend months finding someone it's a pleasure to let 'em have it.

   replyreport
   1. 61

      packerpackposted 14 years agoin reply to this

      Well if we consider em to be your clients then probabily you are lucky enough to get paid for screwing your clients !!

      replyreport
      1. 62

         pisean282311posted 14 years agoin reply to this

         well today i lost my temper of one of employees of client's company..fortunately i have good relation with his boss...

         replyreport
         1. 61

            packerpackposted 14 years agoin reply to this

            Lucky you! When I was in my previous company, there was this lady called Bianca from client side who used to bug the whole lot of us for all sort of silly things. We all used to feel like killing her. No wonder she never came to visit us!!

            replyreport
   2. 62

      pisean282311posted 14 years agoin reply to this

      

      replyreport
4. 65

   emievilposted 14 years ago

   Never vented on them. I vent in private

   replyreport
5. 61

   Originposted 14 years ago

   With my last job I never vented at them since they were important to the company. Although, I would vent after I left a meeting or off the phone with them.

   replyreport
   1. 62

      pisean282311posted 14 years agoin reply to this

      hmmm..

      replyreport
6. 83

   donotfearposted 14 years ago

   In all my 25 years plus of customer service & sales, I don't ever remember having 'vented' on a customer.

   replyreport
   1. 62

      pisean282311posted 14 years agoin reply to this

      wow..i wish i could have your way of dealing with things...

      replyreport
   2. 59

      jerseys09posted 14 years agoin reply to this

      Deleted
      1. 62

         pisean282311posted 14 years agoin reply to this

         agreed..donotfear's 25 years without venting is an achievement..

         replyreport
7. 61

   Daniel Carterposted 14 years ago

   I'm very direct and plain-spoken at work, but I don't vent.
   My exwives used to call and vent to employees and supervisors at work about how terrible I was. I didn't need to say anything. After it all died down, people at work saw clearly who was sane and rational and who wasn't.
   
   They're still trying to get me committed.
   

   replyreport
8. 59

   jossecarrposted 14 years ago

   Just try not to talk when customers or clients talk. Then try to say sorry, they would love to hear it from you and it will subside their boiling temper.

   replyreport
9. 61

   Lisa HWposted 14 years ago

   Nope.  I can't remember ever losing my temper in the presence of another person.  I'm the type that either bottles it up or else takes it out on an unopened roll of paper towels in private.    I'm also the type who is good at making cutting remarks without losing my temper.

   replyreport
   1. 59

      jossecarrposted 14 years agoin reply to this

      Hi,
      
      You have very huge patience ehy 

      replyreport
10. 55

    01kabetposted 14 years ago

    it´s not easy to mantain poster...
    especially if there´s a "dumb a..." on the other side...
    ... my metod... take a deep breath, before answering...

    replyreport
11. 77

    Shadesbreathposted 14 years ago

    I have.  Twice in twenty five years.  That's not too bad.  Both deserved it and I'll be dipped in sh-t and rolled in rock salt before I would apologize to either of them.
    
    One of them called up the owner of the company all indignant and said, "Did you know your guy called me an a**hole to my face!"
    
    The owner replied, "I've known my guy for fifteen years.  If he says you're an a**hole, then you probably are one."
    
    So, yeah.  Some people cross even the extremely accomodating line of client/provider tolerance.  Some things are worth more than money.

    replyreport
12. 67

    Arthur Fontesposted 14 years ago

    Sometimes I am bluntly honest with a customer.  They receive the same attitude I get.  I honestly do not have a problem with, and have on several occasions told a customer to GTFO.
    
    That is the used car business though the abuse I receive is a lot more then I dish out.

    replyreport