Netflix says it's sorry, then creates new uproar
Red envelopes and red faces: Netflix apologizes after price hike, then causes another uproar
SAN FRANCISCO (AP) -- The CEO of Netflix said he was sorry for mishandling a recent price increase that caused customers to cancel the service in droves. But the apology was drowned out by a decision that angered subscribers all over again.
The company will split into two services -- one with an odd new name that offers the familiar discs in red envelopes and another for online streaming of TV shows and movies.The DVD service will be called Qwikster, a name that is supposed to signify a commitment to fast service but quickly became an object of ridicule Monday on the Internet. The streaming service will keep the Netflix name.
http://finance.yahoo.com/news/Netflix-s … 6.html?x=0
the ceo has got to stop making so many changes ..first the price increase and now two different divisions.. customers are hard to keep in this economy
I agree. I dropped Netflix last year because I just didn't have enough money to supplement the expenditures. If I did have the money anytime soon, I wouldn't sign up with them. There are not enough movies out for me to feel like I still need it anyway and they don't seem to value customers enough to really appreciate it.
I am angry too about the split. But I also understand the motivations. He's just trying to make his company bigger. And I've read that Netflix is aiming to get rid of mailing DVD's completely. The future of Netflix is streaming, so maybe we'll only have to deal with Qwikster for a few more years.
I'm dropping the service - I expect to see the company go into bankruptcy soon!
I remember being in England when the founder of a top Jewelers (Ratner I think) went on TV and said his jewelry was crap - the company nearly failed! DOH!
The severe lack of customer service is chasing subscribers away and I was so happy with their service too!
It seems that the model may be slightly different in Australia. Our system (Quickflix) just bought out the #2 player (BigPond Movies) and has capped its pricing for long term members at AUD$19.95 per month for unlimited movies. I think that the longer term play is for the download market which should hit by 2015 once high speed broadband is rolled out nationally.
I dropped my plan down to streaming only as soon as I heard about the price hike. It seems many others have done this too. I do think they dropped the ball on the whole plan change thing, but if they can get newer/better movies streaming I will stick around.
Given how many movies on DVD are available for free from my local library, that's going to be my main entertainment this winter. Plus, you get to check out entire tv season box sets all at once. To heck with dribbling out a season one disk at a time in the mail...
We don't have cable at home, so I save $40 a month (maybe more?) right there.
For 2 DVDs at a time, plus unlimited streaming of their (not great, but not terrible) library, $16 a month doesn't seem bad. I agree that Qwikster is on borrowed time, but to me it's still essential because their online library is nowhere near complete.
Then again, any price raise will not exactly be enthusiastically received by people who were paying less for the exact same thing before.
I wonder how many people use computers to watch tv..there's a way with a tv card? not sure.
I love Netflix, but hate the BS they've been pulling lately. I'll probably drop them soon.
It seems to be a good model for anyone looking to build a mega-popular brand and find a way to burry it in a matter of weeks.
by strewdrew 3 years ago
Is it possible to download Netflix instant streaming movies?Netflix is quite useful for me when it comes to instant streaming movies and tv shows, but I wonder if it would be also possible to download or save instant streaming movies or tv episodes from Netflix to computer.If you got any idea on...
by andreflee 6 years ago
Suggestions on how to capture Netflix streaming?Just fishing for some good ideas on this.Read round the web that it's quite possible to capture and save Netflx streaming movies from Netflix subscription and I guess I 'd also like to be able to do this for offline watching some movies.But the thing...
by abekimsa 20 months ago
How to download or save streaming movies from Netflix?I simply am curious to find out if it is possible in any way to download or save streaming movies and videos from Netflix. Would like to save a couple of Netflix movies for later viewing on the laptop, since I want to watch them while traveling...
by Simone Haruko Smith 5 years ago
What are your tips on providing great customer service and satisfaction? (Weekly Topic Inspiration)Like it or not, all of us both give and receive customer service. What is it that differentiates fantastic customer service from mediocre customer service? What mistakes have you seen or made? How can...
by gregsayer 7 years ago
Can I download Netflix streaming videos?Just wondering if there's any way I can download Netflix streaming videos or movies for later watching.Heard there's going to be a limit on the number of movies you can stream at a time or something like that and I pretty much do not like this because...
by brittvan22 4 years ago
Is Good Customer Service Realistic?Is it ok to be disrespected as a valued customer?
Copyright © 2018 HubPages Inc. and respective owners. Other product and company names shown may be trademarks of their respective owners. HubPages® is a registered Service Mark of HubPages, Inc. HubPages and Hubbers (authors) may earn revenue on this page based on affiliate relationships and advertisements with partners including Amazon, Google, and others.
|HubPages Device ID||This is used to identify particular browsers or devices when the access the service, and is used for security reasons.|
|Login||This is necessary to sign in to the HubPages Service.|
|HubPages Traffic Pixel||This is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.|
|Remarketing Pixels||We may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.|
|Conversion Tracking Pixels||We may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.|