Graph takes a long time to load or doesn't load at all

Jump to Last Post 1-8 of 8 discussions (24 posts)
  1. DzyMsLizzy profile image88
    DzyMsLizzyposted 11 years ago

    So, there's this 'sort of new' utility labeled "graph" at the top of the 'my account' page where all our hubs are listed.
    I tried it out the first time I saw it, and it was rather interesting.  However, that is the only time it ever worked.  Now, it does not load, and just sits there with the "working" icon spinning its little wheel.
    It does not matter which browser  I'm using--the graph will not load.
    Is this another "known issue?"  I did not see it in the list....

    1. WryLilt profile image89
      WryLiltposted 11 years agoin reply to this

      That was the graph that used to be labelled "stats" on the old profile.

      Assume you've tried different browsers etc?

      1. DzyMsLizzy profile image88
        DzyMsLizzyposted 11 years agoin reply to this

        Right, as I noted, it does not matter which browser I use...

        1. WryLilt profile image89
          WryLiltposted 11 years agoin reply to this

          Geez I think I'm going blind. Don't mind me!

    2. lobobrandon profile image88
      lobobrandonposted 11 years agoin reply to this

      A slow internet connection does that to me at times.

      1. DzyMsLizzy profile image88
        DzyMsLizzyposted 11 years agoin reply to this

        We have "Comcast,"  (aka, "Crumb-cast or "Dumb-cast"), and their "x-finity" so-called blazing speed as advertised....all I have to say about that ad is, "How can I  tell???

        1. Matthew Meyer profile image72
          Matthew Meyerposted 11 years agoin reply to this

          If you do a Google search for "bandwidth test" you should find some options with which to check the speed of your connection.
          Here is one I have used in the past:
          http://www.speakeasy.net/speedtest/

        2. tussin profile image59
          tussinposted 11 years agoin reply to this

          We always called it Comcrap.

          1. DzyMsLizzy profile image88
            DzyMsLizzyposted 11 years agoin reply to this

            LOL, tussin....

    3. Matthew Meyer profile image72
      Matthew Meyerposted 11 years agoin reply to this

      Just wanted to let everyone know I'm going to do some testing and see if I can compile enough info to send this to engineering.
      Thanks for all the details from everybody!

    4. Matthew Meyer profile image72
      Matthew Meyerposted 11 years agoin reply to this

      Okay.  Just did my testing and I am at a loss.

      I tested in all the following browser/OS combinations and the graph loaded almost immediately for me in all of them.

      Firefox 15.01 in OS X 10.7.4
      Chrome 21.0.1180.89 in OS X 10.7.4
      Safari 6.0 (7536.25) in OS X 10.7.4

      Chrome 21.0.1180.89 in Windows 7
      Chrome 22 beta in Windows 7
      Safari 5.1.7 (7534.57.2) in Windows 7
      Firefox 15.01 in Windows 7
      Internet Explorer 9.0.8112.16421 in Windows 7

      Chrome OS Version 22.0.1229.33 beta

      Is the issue perhaps related to the very FIRST time the graph is viewed?

      1. DzyMsLizzy profile image88
        DzyMsLizzyposted 11 years agoin reply to this

        Ok--the first thing I will admit is to NOT being a computer techie or geek at any level...but, I am wondering, if this is a proximity issue.  Could it be you are seeing no problems because you are right there in the same building, and the signal hasn't far to travel?   Maybe pull out a laptop, and drive across the Bay or up to Sacramento for your test....??

        Just a guess--like I said, I don't know the tech side of things...

        1. Matthew Meyer profile image72
          Matthew Meyerposted 11 years agoin reply to this

          I'm not in the same building.

          1. DzyMsLizzy profile image88
            DzyMsLizzyposted 11 years agoin reply to this

            ok--had no way to know that--thought you were staff....and that staff worked in the HP building.... my bad.

  2. WriteAngled profile image76
    WriteAngledposted 11 years ago

    I am unable to use the graph/stats feature on Firefox 16 (beta), nor was I able to use it with Firefox 15.
    If I try to open the graph, FF crashes immediately and totally (i.e. disappears off the screen).

    I did report this before in this forum section.

    Since my current version of Firefox is otherwise very stable and does not hog memory as previous versions did, I am not willing to downgrade to a previous version. I'll just do without the stats.

    1. DzyMsLizzy profile image88
      DzyMsLizzyposted 11 years agoin reply to this

      I just recently had to uninstall/re-install Firefox, as it had completely stopped working--would not even load.  So I presume I have the latest version at this point....However, most of the time I'm on IE, as I find Firefox to be a memory hog and a slow loading program.  In the time I can click on my mail icon from my desktop, be online and open my mailbox with IE, Firefox is still loading...and "thinking."  Hub Pages claims to be "optimized" for FF, but I sure can't see any advantage.

  3. thooghun profile image94
    thooghunposted 11 years ago

    Just tested myself:

    Chrome 21: Blank
    Firefox 15: Working

  4. Sally's Trove profile image78
    Sally's Troveposted 11 years ago

    Chrome 21.0.1180.89 m working.

  5. thooghun profile image94
    thooghunposted 11 years ago

    *scratch head*

  6. Kangaroo_Jase profile image77
    Kangaroo_Jaseposted 11 years ago

    Actually,

    Most browsers are a cache hog rather than a RAM memory hog.

    With cache being used for browsers this means when one visits a web page for the first time it takes a while to load. From the second time and onwards you visit that same page, your browser will only update new elements if any, that are on that web page. Any unchanged elements will be taken from the cache.

    The issue here is since the cache is on your hard drive, it is much slower to access than RAM. Hence accessing some websites can seem slow at times.

    Another issue us that the graph part of HubPages uses Adobe Flash and if it's not up to date, it will not show properly on most browsers.

    The web cache on your browser will also store old data even when one updates Flash, a new browser, add-ons etc. So this make the web experience crappy.

    So, the solution is

    Update your browser
    Update flash
    Empty your web browser cache
    Restart your computer
    Get back to enjoying the web experience.

    1. Matthew Meyer profile image72
      Matthew Meyerposted 11 years agoin reply to this

      @Kangaroo_Jase Good general tips.

      Clearing the cache and restarting are always good places to start, even after doing an upgrade.

      Is anyone else still seeing this issue?

      If so, please let me know the OS (including service pack number if XP) and browser name and version.

      Then I can try to reproduce the issue and send it to our engineering team.

      1. DzyMsLizzy profile image88
        DzyMsLizzyposted 11 years agoin reply to this

        It finally loaded on IE8. but it took nearly 20 seconds--much slower than the first time I saw the utility in place.
        I am using XP, but I don't know the service pack number, or how to find it.  I do know that my husband has my computer set for automatic updates, and I also believe it is set to auto-clear the cache when shutting down.

        (Slightly off-topic of my original query, but I notice it's only showing up through the end of July...is that a normal lag time?)

  7. relache profile image73
    relacheposted 11 years ago

    I just checked the graph on a Mac running OS 10.7.4

    Firefox 14.0.1 - stats graph loaded after just a few seconds.
    Safari 6 - loaded after about 15 seconds

  8. psycheskinner profile image81
    psycheskinnerposted 11 years ago

    It doesn't load for me.  Surely it could be made a little more tolerant to browser and connection type? Some of us have what we have, and it is a few years old--not from the age of the dinosaurs.

 
working

This website uses cookies

As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://corp.maven.io/privacy-policy

Show Details
Necessary
HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
LoginThis is necessary to sign in to the HubPages Service.
Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
AkismetThis is used to detect comment spam. (Privacy Policy)
HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
Features
Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
MavenThis supports the Maven widget and search functionality. (Privacy Policy)
Marketing
Google AdSenseThis is an ad network. (Privacy Policy)
Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
Index ExchangeThis is an ad network. (Privacy Policy)
SovrnThis is an ad network. (Privacy Policy)
Facebook AdsThis is an ad network. (Privacy Policy)
Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
AppNexusThis is an ad network. (Privacy Policy)
OpenxThis is an ad network. (Privacy Policy)
Rubicon ProjectThis is an ad network. (Privacy Policy)
TripleLiftThis is an ad network. (Privacy Policy)
Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
Statistics
Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)
ClickscoThis is a data management platform studying reader behavior (Privacy Policy)