Graph takes a long time to load or doesn't load at all

1. 88

   DzyMsLizzyposted 11 years ago

   So, there's this 'sort of new' utility labeled "graph" at the top of the 'my account' page where all our hubs are listed.
   I tried it out the first time I saw it, and it was rather interesting.  However, that is the only time it ever worked.  Now, it does not load, and just sits there with the "working" icon spinning its little wheel.
   It does not matter which browser  I'm using--the graph will not load.
   Is this another "known issue?"  I did not see it in the list....

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   1. 89

      WryLiltposted 11 years agoin reply to this

      That was the graph that used to be labelled "stats" on the old profile.
      
      Assume you've tried different browsers etc?

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      1. 88

         DzyMsLizzyposted 11 years agoin reply to this

         Right, as I noted, it does not matter which browser I use...

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         1. 89

            WryLiltposted 11 years agoin reply to this

            Geez I think I'm going blind. Don't mind me!

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   2. 88

      lobobrandonposted 11 years agoin reply to this

      A slow internet connection does that to me at times.

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      1. 88

         DzyMsLizzyposted 11 years agoin reply to this

         We have "Comcast,"  (aka, "Crumb-cast or "Dumb-cast"), and their "x-finity" so-called blazing speed as advertised....all I have to say about that ad is, "How can I  tell???

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         1. 72

            Matthew Meyerposted 11 years agoin reply to this

            If you do a Google search for "bandwidth test" you should find some options with which to check the speed of your connection.
            Here is one I have used in the past:
            http://www.speakeasy.net/speedtest/

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         2. 59

            tussinposted 11 years agoin reply to this

            We always called it Comcrap.

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            1. 88

               DzyMsLizzyposted 11 years agoin reply to this

               LOL, tussin....

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   3. 72

      Matthew Meyerposted 11 years agoin reply to this

      Just wanted to let everyone know I'm going to do some testing and see if I can compile enough info to send this to engineering.
      Thanks for all the details from everybody!

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   4. 72

      Matthew Meyerposted 11 years agoin reply to this

      Okay.  Just did my testing and I am at a loss.
      
      I tested in all the following browser/OS combinations and the graph loaded almost immediately for me in all of them.
      
      Firefox 15.01 in OS X 10.7.4
      Chrome 21.0.1180.89 in OS X 10.7.4
      Safari 6.0 (7536.25) in OS X 10.7.4
      
      Chrome 21.0.1180.89 in Windows 7
      Chrome 22 beta in Windows 7
      Safari 5.1.7 (7534.57.2) in Windows 7
      Firefox 15.01 in Windows 7
      Internet Explorer 9.0.8112.16421 in Windows 7
      
      Chrome OS Version 22.0.1229.33 beta
      
      Is the issue perhaps related to the very FIRST time the graph is viewed?

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      1. 88

         DzyMsLizzyposted 11 years agoin reply to this

         Ok--the first thing I will admit is to NOT being a computer techie or geek at any level...but, I am wondering, if this is a proximity issue.  Could it be you are seeing no problems because you are right there in the same building, and the signal hasn't far to travel?   Maybe pull out a laptop, and drive across the Bay or up to Sacramento for your test....??
         
         Just a guess--like I said, I don't know the tech side of things...

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         1. 72

            Matthew Meyerposted 11 years agoin reply to this

            I'm not in the same building.

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            1. 88

               DzyMsLizzyposted 11 years agoin reply to this

               ok--had no way to know that--thought you were staff....and that staff worked in the HP building.... my bad.

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2. 76

   WriteAngledposted 11 years ago

   I am unable to use the graph/stats feature on Firefox 16 (beta), nor was I able to use it with Firefox 15.
   If I try to open the graph, FF crashes immediately and totally (i.e. disappears off the screen).
   
   I did report this before in this forum section.
   
   Since my current version of Firefox is otherwise very stable and does not hog memory as previous versions did, I am not willing to downgrade to a previous version. I'll just do without the stats.

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   1. 88

      DzyMsLizzyposted 11 years agoin reply to this

      I just recently had to uninstall/re-install Firefox, as it had completely stopped working--would not even load.  So I presume I have the latest version at this point....However, most of the time I'm on IE, as I find Firefox to be a memory hog and a slow loading program.  In the time I can click on my mail icon from my desktop, be online and open my mailbox with IE, Firefox is still loading...and "thinking."  Hub Pages claims to be "optimized" for FF, but I sure can't see any advantage.

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3. 94

   thooghunposted 11 years ago

   Just tested myself:
   
   Chrome 21: Blank
   Firefox 15: Working

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4. 78

   Sally's Troveposted 11 years ago

   Chrome 21.0.1180.89 m working.

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5. 94

   thooghunposted 11 years ago

   *scratch head*

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6. 77

   Kangaroo_Jaseposted 11 years ago

   Actually,
   
   Most browsers are a cache hog rather than a RAM memory hog.
   
   With cache being used for browsers this means when one visits a web page for the first time it takes a while to load. From the second time and onwards you visit that same page, your browser will only update new elements if any, that are on that web page. Any unchanged elements will be taken from the cache.
   
   The issue here is since the cache is on your hard drive, it is much slower to access than RAM. Hence accessing some websites can seem slow at times.
   
   Another issue us that the graph part of HubPages uses Adobe Flash and if it's not up to date, it will not show properly on most browsers.
   
   The web cache on your browser will also store old data even when one updates Flash, a new browser, add-ons etc. So this make the web experience crappy.
   
   So, the solution is
   
   Update your browser
   Update flash
   Empty your web browser cache
   Restart your computer
   Get back to enjoying the web experience.

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   1. 72

      Matthew Meyerposted 11 years agoin reply to this

      @Kangaroo_Jase Good general tips.
      
      Clearing the cache and restarting are always good places to start, even after doing an upgrade.
      
      Is anyone else still seeing this issue?
      
      If so, please let me know the OS (including service pack number if XP) and browser name and version.
      
      Then I can try to reproduce the issue and send it to our engineering team.

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      1. 88

         DzyMsLizzyposted 11 years agoin reply to this

         It finally loaded on IE8. but it took nearly 20 seconds--much slower than the first time I saw the utility in place.
         I am using XP, but I don't know the service pack number, or how to find it.  I do know that my husband has my computer set for automatic updates, and I also believe it is set to auto-clear the cache when shutting down.
         
         (Slightly off-topic of my original query, but I notice it's only showing up through the end of July...is that a normal lag time?)

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7. 73

   relacheposted 11 years ago

   I just checked the graph on a Mac running OS 10.7.4
   
   Firefox 14.0.1 - stats graph loaded after just a few seconds.
   Safari 6 - loaded after about 15 seconds

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8. 81

   psycheskinnerposted 11 years ago

   It doesn't load for me.  Surely it could be made a little more tolerant to browser and connection type? Some of us have what we have, and it is a few years old--not from the age of the dinosaurs.

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